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Full-time
high school
Posted 15d ago
Apply by Jul 21
~40 hrs/week
Responsibilities
The Care Concierge serves as a bridge between patients, providers, and virtual support teams within senior living facilities. Key duties include conducting in-person rounds, managing electronic health records, and coordinating patient care and scheduling.
Requirements
Candidates must have a high school diploma and at least one year of experience in a medical office or community engagement. Proficiency in Microsoft Office and the ability to interpret medical records are required.
Full job description
At Curana Health, we’re on a mission to radically improve the health, happiness, and dignity of older adults—and we’re looking for passionate people to help us do it.
As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities.
Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for.
If you’re looking to make a meaningful impact on the senior healthcare landscape, you’re in the right place—and we look forward to working with you.
For more information about our company, visit CuranaHealth.com.
Summary
The Care Concierge is a key role in Curana’s Interdisciplinary Care Team. The Care Concierge is on-site at Senior Living Facilities and is a bridge between patients, providers, and Curana’s virtual support team
Essential Duties & Responsibilities
Patient Support
Conduct monthly in-person rounds for patients enrolled in Advanced Primary Care Management (APCM) or the Guiding an Improved Dementia Experience (GUIDE) programs
Address patient and durable power of attorney (DPOA) inquiries via telephone.
Respond to patient or caregiver messages received via the Curana Patient Portal.
Assist patients with scheduling follow-up appointments with Curana Providers or specialists.
Provider Support
Manage electronic health records (EHR) and ensure accurate and up-to-date patient records.
Coordinate documents needed for review or signature by a provider.
Facilitate provider orders and escalate findings.
Support Provider scheduling.
Assists with prior authorizations.
Obtain patient records and diagnostic test results.
Organizing telehealth consultations.
Communication Support
Collaborate with the Curana Interdisciplinary Care Team to ensure seamless communication within our health network.
Other duties as assigned
Qualifications
Required Education and Experience
High School Diploma or equivalent
1+ years of experience working in a medical office, community engagement, or other related fields.
Required Skills
Ability to interpret medical records, lab results, and appointment notes.
Demonstrates experience in collecting clinical information and surfacing changes to the appropriate Curana care team member.
Willingness to travel to local Senior Living Communities.
Proficient computer skills and exhibits knowledge in using various Microsoft Office applications.
Excellent organizational and time management skills with the ability to prioritize tasks.
Preferred Education and Experience
Experience working with chronic care management (CCM) or other care management programs.
Travel Requirements:
On-site at assigned Senior Living Communities 4 business days out of the work week.
May require travel to multiple local Senior Living Communities.
This role requires travel to and from one or more assigned facilities. Depending on the amount of travel required, Curana may in future determine that a valid driver’s license, current auto insurance, and an acceptable driving record are required. If so, you will be provided with thirty (30) days notice of this requirement. From that time forward, please be advised that Periodic motor vehicle (MVR) checks may be conducted as a condition of, and/or for, continued employment.
We’re thrilled to announce that Curana Health has been named the 147th fastest growing, privately owned company in the nation on Inc. magazine’s prestigious Inc. 5000 list. Curana also ranked 16th in the “Healthcare & Medical” industry category and 21st in Texas.
This recognition underscores Curana Health’s impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.
Related keywords
Advanced Primary Care ManagementGUIDE ProgramChronic Care ManagementEHRTelehealthValue-Based CareSenior LivingMedical AssistantClinical SupportPatient PortalDPOAHealthcare
A national leader in value-based care, Curana Health is on a mission to improve the health, happiness, and dignity of older adults across the country.
Founded in 2021, the organization offers senior living communities and skilled nursing facilities a wide range of solutions that are proven to enhance health outcomes, improve operational efficiency, and provide new financial opportunities aligned with high-quality care.
Through an integrated approach that includes a national medical group (providing on-site primary care services), Accountable Care Organizations (ACOs), and Medicare Advantage Special Needs Plans, Curana Health supports 200,000+ seniors residing in 2,000+ senior living communities/skilled nursing facilities across 33 states.
Backed by state-of-the-art technologies, robust analytics, and strong partnerships, Curana Health aligns clinical excellence with financial performance, helping senior housing operators thrive in value-based care models while delivering meaningful results for their residents and patients.
To learn more, visit CuranaHealth.com.