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$62k–$93k/yr
Full-time
Hybrid Working, Work Abroad Option (20 days), Career Development Opportunities, Training and Support, Wellbeing Offers, Subsidised Transport
Posted 29d ago
~40 hrs/week
Responsibilities
The FC Manager acts as the primary liaison between Zooplus and external logistics service providers to ensure high quality, efficiency, and cost optimization. They are responsible for end-to-end fulfillment processes, monitoring KPIs, and driving continuous improvement across multiple distribution centers.
Requirements
Candidates need several years of experience in 3PL or warehouse site leadership, preferably within the e-commerce or B2C sector. Proficiency in Lean Management, Six Sigma, and material flow analysis is required along with initial people management skills.
Full job description
Company Description
With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.
Job Description
In order to be able to supply our customers across Europe quickly and follow our quality standards, our European distribution centers / Fulfilment Centres (FCs) are an integral part of the Zooplus network.
In this function, the manager understands the FC as a holistic process that begins with inbound shipments management and ends with deliveries meeting the satisfaction of the customer at their doorstep. With the on-site team at multiple outsourced FCs, the daily tasks and challenges include ensuring the highest customer service, quality, punctuality, efficiency and cost optimization enabled by collaboration with our service partners. A constantly high level of process stability and transparency on production, together with a continuous improvement mind-set, is key for success.
The FC manager is the communication link and facilitator between Zooplus and the service provider.
Manage relationships and act as a liaison between the logistics service provider and Zooplus
Monitoring and managing supplier performance, KPIs and supplier reports and leading corrective actions
Conducting weekly business reviews and GEMBA walks, including the follow-up of identified issues
Analyzing service levels and cost
Drive Continuous improvement of warehouse processes in collaboration with the logistics service providers
Support and lead projects related to operations linked to continuous improvement and customer satisfaction
Close cooperation with headquarter and cross-functional teams across Europe
Drive Zooplus quality expectations and standards together with our external Logistics-Service-Provider
Controlling and improving material flow processes proactively and reacting in a timely manner for issue resolution
Responsible for inventory levels of consumables, optimizing usage and monitoring delivery timeliness
Direct reporting to the Regional Manager Fulfillment Operations
Help to drive the strategic development of the Fulfillment Team
Collaborate with the service provider and the Engineering team to investigate further capacity increase projects
Contributing to monthly and quarterly business reviews
End-to-end responsibility as Subject-Matter Expert for FC network-related processes:
develop process standards and implement them, request and support design metrics, KPIs, tools and dashboards;
train other FC managers on the processes and
lead processes related to regular metrics reviews and benchmarking with all FC managers
Supporting FC launches
Taking over the responsibility for more than one FC
Qualifications
Several working years and strong experience in 3rd party logistics on provider and/or customer side (e-commerce/ B2C preferred) or experience leading as site leader of a warehouse
Profound methodological competence in the areas of process and material flow analysis respectively, intralogistics
Lean Management / Six Sigma experience
Experience in leading medium complex to complex role related projects
Sound understanding of e-commerce fulfillment processes and technical requirements
First people management skill
Additional Information
Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too.
Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.
A note on compensation: We believe in being transparent about salary ranges. The range shown reflects the full scope that the role can grow into over time, depending on experience, skills, and impact. Most offers are positioned around the midpoint of the range, ensuring a fair and consistent approach across our teams.
At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.
We are zooplus. With over 25 years of exclusive focus on online retail in pet supplies, we are a trailblazer in the industry. Every day, we go the extra mile to meet the unique needs of pets, delivering exceptional value to our customers with an ever-expanding range of nutritional and lifestyle products, proprietary premium food and accessory brands, expert advice, convenient services, and loyalty programs.
Our commitment to innovation drives us as a team to lead the industry and set new standards for personalized, convenient shopping, consistently exceeding our customers' expectations. This dedication has made us the number one choice for over 11 million customers in 30 countries across Europe.
Headquartered in Munich, Germany, zooplus employs over 1,200 people across Europe.
Offices: Sonnenstr. 15, Munich, Bayern 80331, DE · North Bailey House, New Inn Hall Street, Oxford, OX1 2EA, UK, GB · 2 rue du Vieux Marché aux Vins, Strasbourg, 67000, FR · Calle de Génova, 17, Madrid, Autonome Gemeinschaft Madrid 28004, ES · ul. Pawia 17, Kraków, 30-003, PL
animalretailpet suppliesE-Commercepetsand pet foodService IndustryPetFood and Beverage