Mississauga, Ontario, Canada · On-site
$52k–$72k/yr
Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and support…
Skills: Bilingualism (French & English), Customer Service, Patient Advocacy, Drug Reimbursement Knowledge, Case Management
Mississauga, Ontario, Canada · On-site
$70k–$110k/yr
We currently have an opportunity open for a Junior Site Superintendent in Toronto. *Hours may include some evening work. Why CGI? At CGI we realize that our people are our greatest assets, and this reflects in everything…
Skills: Construction Site Management, Health And Safety Leadership, Project Logistics, Budget And Schedule Management, Quality Control
Mississauga, Ontario, Canada · On-site
About GardaWorld Give a new vision to your career with ECAM as an Electronics Technician in Mississauga - 42 000$ ECAM, a GardaWorld company, is transforming the way businesses protect their people and assets. As the lar…
Skills: Diagnostic Testing, Circuit Repair, Camera System Design, Equipment Maintenance, Technical Documentation
Mississauga, Ontario, Canada · On-site
$49k–$68k/yr
TJX Canada At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. …
Skills: Retail Leadership, Team Development, Store Operations, Customer Service, Merchandising
Mississauga, Ontario, Canada · On-site
$21/hr–$24/hr
Under the supervision of the Activation Manager, the Activation Worker plans and conducts daily activation, recreational and social programs for residents of the LTC Home that reflects the organization's resident centred…
Skills: Recreational Programming, Therapeutic Recreation, Geriatric Care, Customer Service, Program Development
Mississauga, Ontario, Canada · On-site
$17/hr–$22/hr
Marshalls At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. W…
Skills: Customer Service, Cashiering, Communication, Time Management, Teamwork
Mississauga, Ontario, Canada · On-site
$83k–$122k/yr
As one of the most dynamic roles in the material handling industry, the Solution Consultant will collaborate with the Dematic Sales Organization to understand the future-state needs of existing and potential clients and …
Skills: Data Analysis, Concept Development, Material Handling Solutions, Warehouse Operations, Communication Skills
Mississauga, Ontario, Canada · Hybrid
About the Position: We are seeking a high-volume Bilingual Recruiter to join our dynamic team. This role plays a critical role in our national recruitment initiatives, focusing on proactively sourcing and recruiting top …
Skills: High-volume Recruitment, English Fluency, French Fluency, Applicant Tracking Systems (ATS), Sourcing
Mississauga, Ontario, Canada · On-site
$22/hr–$27/hr
Supply Chain & Fulfillment Coordinator (AI-Enabled Logistics & Operations) Location: Mississauga, Ontario (In-Office) Department: Operations Employment Type: Full-Time CA$22.00 - CA$27.00 per hour About GoFleet, ZenduIT…
Skills: Order Fulfillment, Inventory Management, Logistics Coordination, Purchasing, Vendor Management
Mississauga, Ontario, Canada · Hybrid
$55k–$65k/yr
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet produc…
Skills: Quality Management Systems, Internal Auditing, Root Cause Analysis, Corrective and Preventative Action, Supplier Management
Mississauga, Ontario, Canada · On-site
$97k–$137k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $96,900 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues.…
Skills: Information Security, Risk Assessment, Technology Controls, Vulnerability Assessment, Regulatory Compliance
Mississauga, Ontario, Canada · On-site
Skyservice est le chef de file nord-américain de l’aviation d’affaires. Axés sur les principes clés de sécurité et d’excellence, nous offrons une expérience de soutien de services et une expertise complètes allant de la …
Skills: Customer Service, NATO Phonetic Alphabet, Microsoft Office Suite, Ground-to-Air Communication, Organization
Mississauga, Ontario, Canada · On-site
$60k–$84k/yr
Work Location: Mississauga, Ontario, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $59,500 - $84,000 CAD TD is committed to providing fair and equitable compensation opportunities to all…
Skills: Investment Advice, Financial Planning, Real Estate Secured Lending, Customer Relationship Management, Portfolio Management
Mississauga, Ontario, Canada · Hybrid
Job Description Overview AtkinsRéalis is one of Canada's largest private sector nuclear engineering groups. We have been providing a wide range of services to the nuclear industry in Canada and around the world since for…
Skills: Piping Stress Analysis, Seismic Analysis, ASME Boiler & Pressure Vessel Code, CSA N285, ASME B31.1
Calgary, Alberta, Canada · Hybrid
Job Description Overview AtkinsRéalis is one of Canada's largest private sector nuclear engineering groups. We have been providing a wide range of services to the nuclear industry in Canada and around the world since for…
Skills: Piping Design, Nuclear Engineering, 3D Modeling, Piping Stress Analysis, TSSA Registration
Mississauga, Ontario, Canada · On-site
$72k–$99k/yr
Warehouse Supervisor - Toronto, Ontario Canada Company Information PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer servi…
Skills: Warehouse Supervision, Production Planning, Team Mentoring, Performance Appraisals, Continuous Improvement
Mississauga, Ontario, Canada · On-site
$45k–$58k/yr
Who are we? Retailors is a leading and rapidly expanding retailer, specializing in the sports and athleisure segment. We are proud to be a global partner of choice for operating Nike retail locations in Canada, Europe, A…
Skills: Retail Management, Sales Leadership, Merchandising, Operations Management, Staff Supervision
Mississauga, Ontario, Canada · On-site
$110k–$140k/yr
Title: BIM Manager, Glazing Location: Greater Toronto Area Company: Triumph Group of Companies Role Overview The BIM Manager, Glazing leads the drafting and detailing function for Triumph's glazing division, starting out…
Skills: BIM Management, Revit, AutoCAD, Inventor, VDC Modeling
Mississauga, Ontario, Canada · On-site
$25/hr–$27/hr
The Personal Support Worker (PSW) will provide personal care to assist clients in their daily activities and personal hygiene. The PSW will support the clients' physical, social and emotional needs in a safe manner, in a…
Skills: Personal Care, Resident-centred Care, Customer Service, Interpersonal Skills, Problem Solving
Mississauga, Ontario, Canada · On-site
$70k–$105k/yr
Requisition ID: 98918 Job Category: Infrastructure Location: Mississauga, ON, Canada Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 70 years of busi…
Skills: AutoCAD Civil 3D, ProjectWise, Autodesk Construction Cloud, MicroStation, OpenRoads
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Acts as the primary point of contact for patients in support programs to ensure effective delivery of services and high-quality customer care. Responsibilities include managing reimbursement processes, coordinating therapy access, and reporting adverse events.
Requires bilingualism in French and English and 2-3 years of experience in customer service or call centers. Experience in the healthcare or pharmaceutical industry and knowledge of drug reimbursement plans is considered an asset.
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.
At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.
Why work at Specialty Health Network?
Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks! Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless! At Shoppers Specialty Health Network, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Basic Function
The Patient Care Specialist (PCS) is the single point of contact for patients enrolled in a patient support program. The PCS is responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service. This colleague is action oriented, tactful and empathetic, ensuring the patient has a positive experience working with Specialty Health Network through their treatment journey.
Nature and Scope
The Patient Care Specialist is the main point of contact for the patient, and in some programs, the single point of contact for the group of physician clinics/offices within that territory. The Patient Care Specialist will work collaboratively with other Patient Care Specialists and a Case Manager/Field Case Manager for a designated territory, dependent on the program. The superior end-to-end support provided by this team will enhance the patient and physician experience of the Patient Support Program and drive positive patient outcomes. Attention to customer key performance indicators identified for the program is fundamental to this role.
What you will do
Single point of contact for patients enrolled in the Patient Support Program and prescribing physician, if applicable
Conducts welcome calls to gather relevant information, introduces patients to the support program, and obtains patient consent as required.
Informs the patient about all program offerings including case management support, reimbursement support, self-injection training, prescription coordination and ongoing compliance
Understands the molecule(s) in full detail
Maintains an expert level of knowledge of reimbursement mechanisms in the public and private arenas, specifically within assigned territory
Acts as a patient advocate, exploring all options for funding of medications, determines coverage details and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement process
Administers financial means tests and manages all aspects of financial assistance within the program as applicable
Ensures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy, including self-injection training
Works collaboratively with Program Management, other Patient Care Specialists, and Field Case Manager/Case Manager (program dependent) to address patients concerns or needs and escalations interrupting the patient journey
Contact clients periodically to confirm adherence and coordinate delivery of medications (including date, time)
Report all adverse Events (AE) and Product Technical complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures
What you will need
Bilingualism (French & English) is required
2-3 years’ experience in the healthcare or pharmaceutical industry, preferably working with directly with patients and with other health professionals (i.e. physicians, nurses, pharmacists) is an asset
Experience with public (provincial and federal) and private third-party drug reimbursement plans is an asset
2-3 years’ experience in a Customer Service or Call Centre setting
Strong Computer skills in a Windows environment using MS Office and experience using a customer relationship database is an asset
Demonstrated ability to work successfully within a fast paced, team based environment
Excellent communication skills, written and verbal, to interact effectively with patients and clients
Demonstrated ability to analyze and interpret information, data, and regulations.
Demonstrated ability to pay attention to details and make decisions using sound judgement.
Flexible to work longer hours, overtime as required
Able to work flexible hours between 8:00AM to 8:00PM
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.
If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type:
Full timeType of Role:
RegularShoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
Hiring Range / Échelle salariale à l’embauche :$52,000.00 - $71,500.00 / 52.000,00$ - 71.500,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.#EN
#SS #ONBuilt on a foundation of professional expertise and personal service, Shoppers Drug Mart has been meeting Canadians' health care needs for 50 years. What was once a small pharmacy in Toronto has grown into an organization of over 1,200 stores from coast to coast, becoming an indelible part of the lives of Canadians, young and old. Yet despite our growth, we have never forgotten our origins. We have always remained true to our belief that the personal satisfaction of each and every customer is at the root of our success - and it can only be ensured by the commitment of people who realize that success is built one customer at a time.
Offices: Toronto, Ontario, CA
