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Full-time
bachelor degree
Posted 17h ago
~40 hrs/week
Responsibilities
The Junior Customer Success Manager will develop and maintain strong relationships with existing customers to ensure successful adoption of electronic monitoring solutions. They will also serve as a primary point of contact for account growth, training, and resolving customer issues in coordination with internal teams.
Requirements
Candidates should have 1-2 years of experience in customer-facing roles such as account management, sales, or customer service. Strong communication, organizational skills, and the ability to work from the Miami corporate office are required.
Full job description
SuperCom (NASDAQ: SPCB) is a trusted name in advanced tracking, identification, and security solutions since 1988. We deliver multi-disciplinary solutions that combine hardware, software, communications, and cloud-based platforms in the fields of secure identity, public safety, and smart monitoring.
We are seeking a motivated, relationship-driven Junior Customer Success Manager to join our growing electronic monitoring team at our corporate office in Miami, Florida.
The Junior Customer Success Manager will develop and maintain strong relationships with existing customers, ensure successful adoption and use of our electronic monitoring solutions, and identify opportunities to expand products and services within assigned accounts.
The Junior Customer Success Manager will work directly with Sheriff's Offices, Departments of Corrections, probation and parole agencies, community corrections programs, courts, and other criminal justice organizations.
This position combines customer success, account management, customer service, training, problem-solving, and account growth support. The Junior Customer Success Manager will serve as a key point of contact for assigned customers and work closely with our sales, operations, technical support, and leadership teams.
The Position Includes
Build and maintain strong relationships with assigned customers and key stakeholders.
Serve as a key point of contact and maintain regular communication to ensure customer satisfaction.
Conduct customer meetings and account reviews to understand performance, challenges, and future needs.
Take ownership of customer questions and issues, coordinating with internal teams through resolution.
Support the onboarding and implementation of new customer accounts, products, and services.
Provide customer training, product demonstrations, and guidance on best practices.
Develop a strong understanding of each customer's electronic monitoring program and business needs.
Identify opportunities to expand product and service usage within existing accounts.
Support account renewals, presentations, proposals, and growth initiatives in partnership with the sales team.
Maintain accurate CRM records and provide regular updates on account status, opportunities, and customer concerns.
Requirements
1-2 years of experience in Customer Success, Account Management, Customer Service, Business Development, Sales, or another customer-facing role.
Strong customer service, relationship-building, and communication skills.
Excellent verbal and written communication skills, with the ability to communicate professionally with customers and internal stakeholders.
Strong organizational skills, attention to detail, and the ability to manage multiple accounts and priorities simultaneously.
Ability to deliver professional customer presentations, product demonstrations, and training.
Comfortable learning technical products and explaining them clearly to customers.
Ability to work independently while collaborating effectively with cross-functional teams.
Proficiency with Microsoft Office, Microsoft Teams, CRM systems, and common business tools.
Valid driver's license and willingness to travel throughout the United States as needed.
Ability to work from the company's corporate office in Miami, Florida.
Bachelor's degree in Business Administration, Communications, Marketing, or a related field - preferred.
Experience with government or public-sector customers, electronic monitoring, corrections, law enforcement, public safety technology, or a related field - preferred.
Since 1988, SuperCom(NASDAQ:SPCB) has been a leading global provider of traditional and digital identity solutions, providing advanced safety, identification and security solutions to governments and organizations, both private and public, throughout the world. Through its proprietary e-Government platforms and innovative solutions for traditional and biometrics enrollment, personalization, issuance and border control services, SuperCom has inspired governments and national agencies to design and issue secured Multi-ID documents and robust digital identity solutions to its citizens and visitors.
SuperCom offers advanced, secure mobile payments ranging from mobile wallet to mobile POS, using a set of components and platforms to enable secure mobile payments and financial services. SuperCom is a global provider of a unique all-in-one field-proven RFID & mobile PureSecurity advanced solutions suite, accompanied by advanced complementary services for various industries, including healthcare and homecare, security and safety, community public safety, law enforcement, electronic monitoring, livestock monitoring, and building and access automation.
Offices: 3 Rothschild blvd, Tel Aviv, Israel 6688106, IL · 200 Park Avenue South, 9th Floor, New york, New York 10003, US