A Role Built for Momentum We're looking for a Client Account Manager who doesn't wait to be told what needs doing — someone who already knows. This is a commercially focused, client-facing role at the centre of SwitchCo'…
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$100k–$140k/yr
Full-time
Posted 40d ago
~40 hrs/week
Responsibilities
Own existing client relationships end-to-end to drive retention and account expansion through upselling and cross-selling. Partner with the Business Development Manager to manage the sales pipeline, prepare proposals, and maintain CRM accuracy.
Requirements
Requires demonstrated experience in account management or client-facing sales with a proven track record of growing client relationships. Proficiency in CRM platforms and Microsoft 365 is essential, along with strong written communication and independence.
Full job description
A Role Built for Momentum
We're looking for a Client Account Manager who doesn't wait to be told what needs doing — someone who already knows. This is a commercially focused, client-facing role at the centre of SwitchCo's growth. You'll own existing client relationships end-to-end, drive account expansion, and make sure the business never loses momentum on a deal due to lack of follow-through.
This role works hand-in-glove with our Business Development Manager. Where the BDM opens doors, you make sure what's behind them is polished, pipeline-ready, and professionally delivered. Initially you'll also carry Sales Coordinator responsibilities, with a transition plan in place as we scale.
Empowerment and Growth
Join us and you'll find a career shaped by real commercial challenge. At SwitchCo, you'll have the autonomy to own your accounts, the backing to grow them, and the platform to build a sales function that reflects your capability
Your Daily Blueprint
Client Relationships: Take personal ownership of all existing client accounts — relationship quality, commercial health, and retention are yours to own.
Account Growth: Identify and action upsell, cross-sell, and scope expansion opportunities within every account.
BDM Partnership: Act as the day-to-day operational partner to the BDM — preparing proposals, capability statements, and collateral so no sales opportunity loses momentum.
Pipeline & CRM: Own the CRM. Keep it accurate, current, and leadership-ready at all times. Produce regular pipeline and forecast reports that require no interpretation to act on.
Proposal Writing: Lead proposal preparation end-to-end — tailored, well-structured, and delivered fast.
Collateral Management: Build and maintain a SharePoint library of proposal templates, case studies, and CVs to enable fast, consistent submissions.
Your New Professional Home
Based in West Melbourne, you'll be part of a tight, high-performing team that operates like a specialist consultancy. At SwitchCo, you'll have genuine influence over commercial outcomes and a direct line to leadership — no layers, no bureaucracy, just accountability and results.
Realities of the Role
This is a fast-paced, commercially accountable role. You'll need to be comfortable holding colleagues to account, challenging inaction when deals are at stake, and operating with a high degree of independence. The role carries real ownership — not just task completion.
Your Toolkit for Success
Experience
Demonstrated experience in account management, client success, or a client-facing sales role.
Proven ability to retain and grow client relationships, with evidence of expanded engagement or measurable satisfaction outcomes.
Experience supporting or working alongside a BDM or senior sales professional.
Proficiency in a CRM platform — or the demonstrated ability to get there fast — with a high standard of data discipline.
Intermediate to advanced PowerPoint skills; comfortable with Microsoft 365 and SharePoint.
Strong written communication skills with the ability to tailor tone and content to any audience.
Experience managing offshore or remote team members is desirable.
Independence
Own your accounts and your pipeline with confidence from day one.
Engagement
A self-starter who takes initiative, communicates proactively, and holds themselves to a high standard without being told to.
Join the People-First Revolution at SwitchCo
At SwitchCo, we don't just manage projects — we build long-term partnerships. Our team is the engine of our success, and we're looking for a Client Account Manager who's ready to embed themselves in our clients' businesses and make themselves indispensable. If you hold yourself to a high standard, thrive under accountability, and care about the quality of your work, we're looking for you.
The SwitchCo Way — A Path Paved with Trust and Excellence
Partnerships Built on Trust: Transparency and honesty are our guiding stars.
Fearless Delivery: We tackle challenges head-on, guided by our core values.
Ownership of Outcomes: Accountability is our promise, in success and learning.
Petroleum Expertise: Our authority in fuel and infrastructure projects sets us apart.
Our Core Values — The Compass of Our Culture
We Really Care: Our passion for our work extends to our colleagues, clients, and the environment.
We Challenge: We ask the tough questions and challenge the status quo — for better outcomes.
Integrity is Everything: Our integrity is our reputation, under pressure or in calm water.
Drive the Bus with Us
Are you tired of being a passenger? At SwitchCo, we're all about taking control and steering towards success. If you're ready to own a commercial function and drive outcomes — not just complete tasks — we're ready to welcome you aboard.
The Foundation of Our Success — Our Services
At SwitchCo, we're not just a team; we're specialists in:
Client-Side Project and Programme Management: Steering visions to reality.
Fuel System Design and Documentation: Crafting systems that power progress.
Dangerous Goods Consultation: Ensuring safety and compliance in every project.
Our sectors include:
Retail Fuel: Fuelling the journey of countless travellers.
Infrastructure and Ground Remediation: Rebuilding and restoring with precision.
Maritime & Port Infrastructure: Delivering works within operational marine environments.
Dangerous Goods: Handling complexity with care.
Facilities Management: Overseeing operations with a keen eye for detail.
The Recruitment Voyage
Your path to joining the SwitchCo team is designed to ensure a genuine mutual fit. Here's how our journey begins:
Initial Submission: Start your journey with us by submitting your CV through our careers page.
Psychometric Exploration: Following your application, you'll be invited to complete a psychometric assessment via Talogy. We consider these results before reviewing CVs.
Shortlist Advancement: If shortlisted, you can expect a phone call and potentially an invitation to interview with our leadership team.
Review and Reflect
Before you hit 'send', ensure your application mirrors the commercial drive and professional precision we're looking for. We're building more than a team — we're building a commercial function capable of sustaining our growth.
We Await Your Initiative
Your application is more than a formality — it's the beginning of a conversation about growth, impact, and the future. We're excited to hear from you and look forward to the possibility of you driving the bus alongside us.
Final Note:
Please include your salary expectations, excluding superannuation, in your application. We aim to align our offer with your expertise and ensure expectations are matched from the start.
We manage complex construction projects for the benefit of our clients
Industry
Construction
Company size
11-50 employees
Founded
2012
Headquarters
West Melbourne, Victoria
LinkedIn followers
3,018
SwitchCo is a client-side project management company specializing in managing complex construction projects for the benefit of our clients. Established in 2012, we pride ourselves on solving unique challenges with an innovative, “Best-For-Projects” approach.
We are known for our fearless project delivery and commitment to accountability, and building strong partnerships based on trust. Privately owned and fully independent, we operate internationally with offices in Melbourne, Sydney, Brisbane, Perth, and Dubai. Our track record of excellent results and satisfied clients speaks to our ability to achieve effective solutions.
From our headquarters in Melbourne, our in-house team have the capability to take projects from an idea through to the finished product.
Our team is made up of designers and project managers with background in engineering, building, and architecture who collectively combine forces to deliver a diverse range of projects within the following sectors:
• Retail fuel and convenience inc tank replacements, new builds, refurbs, and so on
• Nationwide rebranding projects
• Solar and wind farm with battery energy storage systems
• Gas fired turbines
• Shipping terminals inc RoRo ramps and quayside works
• Earthworks remediation
• Logistics warehouse construction
Our experiences combined with our collective pool of talent is what makes us different.
We strongly believe that whilst having smart and experienced people is important, it is more important that they embody our Core Values, which in turn creates our Culture.
Our three uniques are that we are known for our fearless project delivery, our specialized project management expertise, and our focus on developing a trusted relationship with our clients. Combing our culture (who we are) and our three uniques (how we work) creates what we call The SwitchCo Way.
Offices: 510 La Trobe St, West Melbourne, Victoria 3003, AU