Patient Services Representative – Kings Mills Multispecialty Suite
Mason, Ohio, United States · On-site
Entry level
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Patient Services Representative – Kings Mills Multispecialty Suite
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Other
high school
Competitive Pay, Incentives, Referral Bonuses, 403(b) With Employer Contributions, Medical Insurance, Dental Insurance
Posted 78d ago
~40 hrs/week
Responsibilities
The Lead Patient Services Representative manages the first point of contact for patients, handling registration, insurance verification, and appointment scheduling. They are also responsible for maintaining patient flow and ensuring medical records are updated accurately.
Requirements
A high school diploma or GED is required, with prior healthcare registration experience and knowledge of medical terminology preferred. Candidates must possess strong communication skills and a typing speed of 40 WPM.
Full job description
Job Summary:
The Patient Registrar is the first line of quality service to our patients and the community. Additionally, the Patient Access Representative will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.
Essential Functions:
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems
Ability to answer internal and external calls in a friendly and helpful manner
Must possess the ability to troubleshoot and resolve problems promptly
Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients
Other duties as assigned
Education:
High School Degree or GED
Experience:
Prior experience in patient registration/healthcare preferred but not required
Knowledge of medical terminology and ICD-9 coding is preferred but not required
Skills & Abilities:
Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
Engage with staff and patients in a professional manner
Basic math skills
As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]
Bon Secours Mercy Health (BSMH) is a global Catholic health ministry operating in the United States, Ireland and the Philippines. A $14 billion organization, BSMH delivers care and health services through 47 hospitals and a network of approximately 60,000 associates, including more than 3,000 providers, across 1,200+ sites of care. It is one of the largest health systems in the United States and the largest not-for-profit private healthcare provider in Ireland.
Bon Secours Mercy Health’s portfolio extends beyond hospitals to include ambulatory care, digital capabilities, population health and international operations, as well as a diverse set of companies providing advisory and technology-enabled solutions that strengthen clinical quality, operational performance, data capabilities and financial outcomes.
Rooted in the compassionate ministry of Jesus, BSMH is committed to improving health and well-being in the communities it serves, especially those most in need who are poor, dying and underserved. Across its ministry, Bon Secours Mercy Health provides more than $415 million in community benefit each year, supporting programs and initiatives that address social drivers of health and strengthen communities. Through Global Ministries, BSMH supports underserved communities in Haiti, Peru, South Sudan and the Philippines.