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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$25/hr–$32/hr
Full-time
bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Accidental Death & Dismemberment Insurance, Long-Term Disability Insurance
Posted 17d ago
~40 hrs/week
Responsibilities
The SDC Operations Officer I manages operational duties for deposit accounts, including opening, maintenance, and servicing. They are responsible for resolving client inquiries and ensuring all activities comply with banking regulations and internal policies.
Requirements
Candidates must have a bachelor's degree in Business Administration or a related field and at least three years of experience in bank operations. Proficiency in financial calculations, banking regulations, and basic computer software is required.
Full job description
AtOpen Bank, we pride ourselves on being different and OPEN to new ideas and opportunities for our clients and employees.
We celebrate innovation, diversity, teamwork, excellence and integrity. We are an equal opportunity employer and offer competitive compensation and benefits package to recruit, retain and reward top talent. We would like to be your partner in success and happiness!
Join our TEAM -TogetherEveryoneAchievesMore
Job Title: SDC Operations Officer I Department: Specialty Deposit Center
We are looking for SDC Operations Officer I to join our Specialty Deposit Center team at Open Bank! The SDC Operations Officer I will perform a broad range of operational duties related to deposit accounts, including account opening, maintenance, and servicing.
Key Responsibilities:
Respond to customer inquiries related to deposits, wire transfers, online banking, account maintenance, and general banking services
Research and resolve client issues by coordinating with internal departments to ensure prompt and accurate resolution.
Provide exceptional customer service while maintaining professionalism, confidentiality, and compliance with bank policies and procedures
Communicate with bank clients via phone and email in a professional and timely manner regarding account inquiries, service requests, and banking concerns.
Monitor and respond to incoming emails, voicemails, and service requests within established service level standards
Assist clients with account-related documentation, forms, and banking procedures as needed.
Escalate complex client concerns or high-risk matters to management or appropriate departments when necessary.
Support daily operational activities and ensure all client requests are processed accurately and efficiently
Ensure compliance with all applicable banking regulations, internal controls, policies, and procedures
Perform additional operational and administrative duties as assigned to support department objectives and client service needs
Keep informed of bank products and services, policies, practices, regulations, and laws as applicable to your function.
Requirements/Qualifications:
Bachelor’s degree in Business Administration or related field or equivalent experience.
Minimum three years of experience in general bank operations or related field or equivalent experience required.
Ability to retain a broad knowledge of tasks performed in the deposit operation and lending functions.
Good understanding of all required documents needed for opening new accounts.
Ability to analyze and organize financial information and perform complex financial calculations.
General knowledge of lending and deposit regulations and laws.
Present a professional image in dealing with clients, interdepartmental, and external representatives.
Accurate typing/keyboarding skills; basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail.
Employee Benefits & Perks
Medical, Dental, & Vision: Open Bank offers medical, dental, and vision insurance for all full-time employees and their immediate family members. Employees become eligible for insurance benefits on the first of the month following their hire date.
Life, Accidental Death & Dismemberment, & Long-Term Disability: Open Bank pays 100% of the cost.
Flexible Spending Account (FSA): Tax-advantaged financial accounts are offered for employees to pay for eligible out-of-pocket expenses (health, dependent care, transit, and parking) with pre-tax dollars.
401(k) Retirement Savings Plan: Open Bank matches 100% of the first 6% of employees' contributions. Employees are eligible to participate on the first of the month following 90 days of employment.
Paid Time Off (PTO): Employees begin to accrue PTO hours at the time of hire to use for vacation, illness, or other personal reasons.
Employee Assistance Program (EAP): The EAP offers counseling sessions, online tools and resources, and legal and financial guidance for employees and their family.
Company Paid Lunch: Open Bank provides company paid lunch twice a week.
Open Bank is a community bank headquartered in Los Angeles, CA.
Our Vision
To be known as a faith-based community bank focused on relationship banking.
Our Mission
•To deliver best in class customer relationship management
•To deliver top-tier shareholder returns among peer banks
•To become an employer of choice by employees
•To support the enhancement of our community’s quality of life
Offices: 1000 WILSHIRE BLVD, Los Angeles, California 90017-5644, us · Los Angeles, us