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Provide first-line support for customer queries across phone, email, and chat channels while maintaining high quality and satisfaction standards. Ensure accurate documentation of interactions and proactively manage complaints to prevent escalations.
Candidates must possess strong written English communication skills at a C1 level and be proficient in Microsoft Office packages. The role requires an organized individual with a strong work ethic who is comfortable working in a fast-paced retail environment.
UNIQLO is a brand of Fast Retailing Co, Ltd, the fastest growing of the top three fashion retailers in the world. Through our LifeWear philosophy, we are reimagining everyday clothing - simple, high-quality pieces created to make everyone’s life better. While born in Japan, we now have more than 2,500 stores worldwide and are expanding fast across the UK and Europe – it’s never been a more exciting time to join us.
We are currently recruiting for a Customer Care Agent on a Fixed Term Contract for our UK market. This role is based in our London, Regent Street office where you will report to the Customer Services Manager as well as the Country Market Leader.
Start Date: Monday 7th September 2026
Due to training you will be required to start on the above date in person in our Regent Street office
Please note that the hours listed above represent the start and end times, with shifts scheduled within this timeframe. Hours are subject to change depending on business needs, seasonality and other country market requirements; any changes outside of these hours will be communicated and confirmed.
Please note that the above working arrangements are subject to change depending on business needs, seasonality, and other country market requirements. Scheduled training sessions are to be attended in the office and are not included as part of the 3 in-office days per week.
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UNIQLO is an inclusive employer, and welcomes applications from all backgrounds regardless of age, race, gender, sexual orientation, disability or other characteristics.
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All official UNIQLO job postings will redirect you to our official careers page on Workday for application submission. The only exception is for roles advertised in Germany via the HeyJobs platform.
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Changing clothes. Changing conventional wisdom. Change the world.
About UNIQLO LifeWear Apparel that comes from the Japanese values of simplicity, quality, and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual’s style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, more lightness, better design, and better comfort to people’s lives. About UNIQLO and Fast Retailing UNIQLO is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company with global headquarters in Tokyo, Japan. UNIQLO is the largest of eight brands in the Fast Retailing Group, the others being GU, Theory, PLST, Comptoir des Cotonniers, Princesse tam.tam, J Brand and Helmut Lang. With global sales of approximately 2.77 trillion yen for the 2023 fiscal year ending August 31, 2023 (US $18.92 billion, calculated in yen using the end of August 2023 rate of $1 = 146.2 yen), Fast Retailing is one of the world’s largest apparel retail companies, and UNIQLO is Japan’s leading specialty retailer. UNIQLO continues to open large-scale stores in some of the world's most important cities and locations, as part of its ongoing efforts to solidify its status as a global brand. Today the company has a total of more than 2,400 UNIQLO stores across the world, including Japan, Asia, Europe, and North America. The total number of stores across Fast Retailing's brands is now close to 3,600.
Offices: UNIQLO CITY TOKYO, 1-6-7 Ariake,Koto-ku, Tokyo, JP · Midtown Tower, Akasaka 9-7-1, Minato-ku, Tokyo, JP · 10717‐1 Sayama, Yamaguchi City, Yamaguchi, JP · 311 Oxford Street, London, England W1C 2HP, GB · 103-113 Regent Street, London, England W1B 4HL, GB
