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The Duty Manager leads hotel shifts across reception, housekeeping, and the restaurant to ensure smooth operations and high-quality guest experiences. They are responsible for coaching team members, resolving guest issues, and maintaining safety standards throughout the hotel.
Candidates should have experience in leading people within a busy customer-facing environment such as retail, hospitality, or leisure. The role requires a confident decision-maker who can remain calm under pressure and work effectively across different departments.
We're currently recruiting in our London Kings Cross Premier Inn. Working 40 hours per week, paying up to £15.86 per hour.
Duty Manager – London Kings Cross Premier Inn
This isn’t a desk job.
You’ll spend your shift helping guests, leading your team and keeping the hotel running smoothly.
One moment you might be helping reception with a guest query. The next, you could be supporting housekeeping, checking rooms, helping during a busy breakfast service or briefing the team before the next rush.
If you enjoy leading from the front, solving problems and making things happen, this could be your next step.
And if you’d like to become a Hotel Manager one day, this is a brilliant place to start.
Pay, hours and location
Pay: Up to £15.86 per hour
Contract: Permanent – we don’t do zero-hours contracts.
Hours: 40 guaranteed hours per week.
Location: London Kings Cross Premier Inn - 26-30 York Way, Kings Cross, London, N1 9AA
Shifts: Includes evenings, weekends and busy guest periods.
What you’ll do
As Duty Manager, you’ll help lead the hotel during your shift. You’ll work across reception, housekeeping and the restaurant to make sure our guests have a great stay and your team has everything they need. You’ll:
This isn’t a role where you stand back and supervise.
You’ll be out on the floor, helping your team wherever you’re needed.
You don’t need hotel experience
Some of our best Duty Managers joined us from retail, supermarkets, restaurants, pubs, leisure, healthcare and customer service.
If you’ve led people before, we can teach you the hotel.
You may have worked as a:
Any role where you’ve been responsible for leading people in a busy customer-facing environment would suit us.
What matters most is that you’re confident making decisions, enjoy helping people and stay calm when things get busy.
Why join Premier Inn?
We’re proud to be the UK’s biggest hotel brand, but it’s our people that make the difference.
As a Duty Manager, you’ll learn how an entire hotel operates – not just one department.
You’ll work alongside experienced managers, build your leadership skills and gain experience that can help you progress into a Hotel Manager role.
If you’re ambitious, we’ll help you keep moving.
What you’ll get
Is this role right for you?
If you:
…then we’d love to hear from you.
Apply today and start building a career that never stops.
We're the UK’s largest operator of hotels and restaurants with some of the country’s most successful hospitality brands.
Whitbread PLC is the owner of the UK’s favourite hotel chain, Premier Inn, as well as restaurant brands, Beefeater, Brewers Fayre, Table Table, Bar + Block and Cookhouse and Pub. Whitbread employs more than 35,000 people in more than 1,200 Premier Inn hotels and restaurants across the UK and Germany, serving over five million customers every month. At Whitbread we are committed to being a force for good in the communities in which we operate. Our Sustainability programme, ‘Force for Good’ is focused on enabling people to live and work well and is built around three pillars of Opportunity, Community and Responsibility. Whitbread PLC is listed on the London Stock Exchange and is a constituent of the FTSE 100. It is also a member of the FTSE4Good Index.
Offices: Whitbread Court, Houghton Hall Business Park, Porz Avenue, Houghton Regis, Dunstable, LU5 5XE, GB
