Las Vegas, Nevada, United States · On-site
$23/hr
About Us Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first bran…
Skills: Call Center Operations, Coaching, Supervisory Skills, Performance Metrics Management, Interpersonal Communication
Las Vegas, Nevada, United States · On-site
At Stratosphere Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re…
Skills: Customer Service, Cash Handling, Safety Compliance, Communication, Microsoft Office Suite
Las Vegas, Nevada, United States · On-site
$13/hr–$17/hr
Job DetailsJob Location: The Coffee Bean and Tea Leaf Canyon Pointe 6011 - Las Vegas, NV 89135Position Type: Part TimeSalary Range: $13.00 - $17.50 HourlyJob Shift: DayJob Summary: The Shift Supervisor is responsible for…
Skills: Supervision, Cash Handling, Customer Service, Inventory Management, Employee Training
Las Vegas, Nevada, United States · On-site
$24/hr–$25/hr
About Sentral Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network o…
Skills: Apartment Leasing, Customer Service, Sales Ability, Property Marketing, Time Management
Las Vegas, Nevada, United States · On-site
$17/hr–$19/hr
Job DetailsJob Location: 287 Cinnabon NYNY - Las Vegas, NV 89109Position Type: Full-Time/Part-TimeJob Shift: Shifts may vairy Introductory Period From date of hire, there is a one hundred and eighty-day (180) introductor…
Skills: Cash Handling, Staff Scheduling, Team Leadership, Food Safety, Customer Service
Las Vegas, Nevada, United States · On-site
🦷 We're Hiring: Treatment Coordinator Location: Las Vegas, NV | New Office Opening Soon ✨ Be Part of Something New We're opening a brand-new dental office located within a multi-specialty medical center offering medical…
Skills: Treatment Planning, Insurance Verification, Patient Financing, Case Acceptance, Patient Relationship Management
Las Vegas, Nevada, United States · On-site
🦷 We're Hiring: Patient Service Representative (PSR) Location: Las Vegas, NV | Dental Office in Medical Center ✨ Be the First Impression Our Patient Service Representatives are the face of our office-the first and last …
Skills: Customer Service, Insurance Verification, Appointment Scheduling, Patient Coordination, Payment Collection
Las Vegas, Nevada, United States · On-site
$24/hr–$30/hr
For a quick application text APPLY1 to 82174 About Dent Wizard Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the gr…
Skills: Administrative Support, Staffing Management, Billing And Invoicing, Customer Relationship Management, ADAS Scans
Phoenix, Arizona, United States · On-site
$80k–$165k/yr
About the Role: Responsible for leading Cybersecurity and IT governance, risk, and compliance efforts, including the establishment and maintenance of IT operating model and facilitating the development of technology poli…
Skills: Cybersecurity Governance, Risk Management, Compliance, ServiceNow IRM/GRC, NIST CSF
Las Vegas, Nevada, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Armed Patrol, Customer Service, Incident Response, Loss Prevention, Emergency Response
Las Vegas, Nevada, United States · On-site
Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a tea…
Skills: Cash Handling, Financial Transactions, Customer Service, Currency Exchange, Accuracy
Las Vegas, Nevada, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Armed Security, Customer Service, Emergency Response, Patrolling, Incident Reporting
Las Vegas, Nevada, United States · On-site
$15/hr–$18/hr
Grow your teaching career with Bright Horizons as a Substitute Teacher, where you’ll join an inspiring team dedicated to nurturing young learners. Make a meaningful impact on children’s lives every day in our vibrant cla…
Skills: Child Care, Curriculum Delivery, Classroom Management, Parent Communication, Early Childhood Education
Las Vegas, Nevada, United States · On-site
$15/hr–$21/hr
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—fo…
Skills: Customer Service, POS Operation, Cash Handling, Inventory Management, Visual Merchandising
Las Vegas, Nevada, United States · Hybrid
$40k–$50k/yr
Carrier portals, order queues, SLA countdowns — for most people, that sounds overwhelming. For you, it sounds like a productive Tuesday. If you thrive in high-volume, deadline-driven environments where accuracy is non-ne…
Skills: Order Processing, Customer Service, Telecom Support, Data Entry, Microsoft Office
Las Vegas, Nevada, United States · Remote OK
Job Type: Regular Work Location: Market - SS - NV - Las Vegas Overview: 2020 Companies is now hiring for a remote District Manager of Field Merchandising and Installation Salary: $46,800 annually + up to $5,200 annual bo…
Skills: People Leadership, Retail Merchandising, Field Operations, Performance Management, Coaching And Mentoring
Las Vegas, Nevada, United States · On-site
The primary responsibility of the Fountain worker is to accurately handle cash register transactions and ensure guests are greeted cheerfully and prepare food & beverage per guest's requests Bugsy Siegel’s desert dream, …
Skills: Cash Handling, Customer Service, Food & Beverage Preparation, Communication, Attention To Detail
Las Vegas, Nevada, United States · On-site
$14/hr–$19/hr
Store 2709522: 5230 Blue Diamond Road, Las Vegas, Nevada 89139 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Part time Customer Service Representative We want you to join our team as a Cus…
Skills: Customer Service, Cashiering, Sales, Communication, Problem Solving
Las Vegas, Nevada, United States · On-site
$85k/yr
About Us Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first bran…
Skills: Leadership, Performance Management, Coaching, Verbal Communication, Written Communication
Las Vegas, Nevada, United States · On-site
Reporting to the Assistant Manager of Resort Services, the Supervisor Resort Services is responsible for the daily operation of the Resort Services department which provides support to the property’s marketing/casino mar…
Skills: Call Center Management, Hotel Reservations, Player Development, Revenue Management, Staff Supervision
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Supervise a team of agents to meet operational metrics, quality standards, and customer satisfaction goals. Provide regular coaching, mentoring, and performance reporting to ensure professional call handling and agent development.
Requires 12 to 18 months of call center experience and a four-year college degree or equivalent work experience. Candidates must possess strong supervisory skills and be Coach Talent+ or Coach Growth Point certified.
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021
Gold Stevie Award Winner for Great Employers in 2024 and 2022
We foster an exciting culture of creativity, connection, and commitment
Read more about our culture: Foundever® Stories.
Ensure calls are handled professionally. Provide direction and guidance to ensure consistent achievement of key performance metrics. Achieve, measure, report and communicate metric goal attainment for assigned team. Ensure accurate and timely communication of client and campaign issues to Manager Site Operations. Consistently achieve number of call monitoring per week goal and scores for the team. Coach, mentor, and develop agent team for skills expansion and promotional opportunities. Perform other duties as assigned including taking front line customer calls as required.
Supervise assigned team to meet or exceed client and corporate goals including Operational metrics, Quality, Customer satisfaction, Client satisfaction, and Profitability/Productivity.
Hire and retain the best agents.
Regular monitoring, coaching and development of agents with the team.
Implement agent recognition programs under direction of Manager Site Operations.
Share best practices across teams and build spirit of teamwork.
Minimum of 12 to 18 months of call center experience preferably as a product specialist.
Demonstrated interpersonal, coaching, and supervisory skills.
Demonstrated ability to set priorities and multi-task.
Excellent verbal and written communication skills.
Good computer skills (hardware, operating systems, Internet).
Be Coach Talent+ or Coach Growth Point certified.
Four-year college degree or directly related work experience.
The base pay range for this position is up to $23.08 per hour; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.
Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.
Foundever® is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Foundever® is the next-generation service leader reinventing #CustomerExperience (#CX).
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions. Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
Offices: 600 Brickell Avenue, Suite 3200, Miami, FL 33131, US
