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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Supervise daily room service operations and manage department employees, including scheduling and performance monitoring. Ensure exceptional guest experiences by overseeing food and beverage delivery and coordinating private functions.
Requires a High School Diploma or GED and at least 2 years of relevant prior experience. Candidates must possess strong leadership skills and a passion for high-quality hospitality service.
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
As an Assistant Manager Room Service at MGM Grand, you will be responsible for supervising daily room service operations while setting the stage for an exceptional guest experience. Through a warm, welcoming presence and attentive service, you will engage with guests, understand their unique stories and needs, and take ownership of their experience to ensure seamless service delivery. By leading with care, professionalism, and a passion for hospitality, you will help create meaningful, “WOW” moments that guests will remember long after their stay.
THE DAY-TO-DAY:
Manage, direct, and supervise all department employees; prepare work schedules to maximize effectiveness of the department in terms of service and labor costs.
Initiate changes in classification, salary action, transfer, and separation; coordinate weekly schedules and vacations; and monitor individual performance and meet with employees to discuss performance issues periodically.
Hire and train new and existing employees on job duties; counsel Room Service employees, and document all actions taken.
Assist guests who call for a private function with the selection of food and beverage items to meet their particular needs; oversee the set up and service at cocktail parties, private functions, and special Food and Beverage functions.
Coordinate activities with other Food and Beverage Departments as necessary to ensure all functions are ready on time and run smoothly.
Assist Telephone Dispatchers, Cashiers, and Checkers if problems arise.
Ensure that all guest checks are properly completed and credited to the proper account, the authorized signature(s) are indicated on all complimentary food and/or beverage orders, and ensure deliveries are logged and accounted for.
Maintain all Room Service equipment and ensure that materials are cleaned and polished after each use and return to the Room Service area; ensure liquor is returned to the service bar, and the appropriate paperwork is completed.
High School Diploma or GED
2+ Years of Prior Relevant Experience related experience
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally.
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room.
Free parking on and off shift.
Health & Income Protection benefits (for eligible employees).
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14520
Are you ready to JOIN THE SHOW? Apply today!
Welcome to the SHOW.
The resorts and casinos of MGM Resorts International™ are some of the most famous in the world. Our 28 destinations are renowned for their winning combination of quality entertainment, luxurious facilities, and exceptional customer service. We are actively expanding our presence globally, with potential developments in a number of domestic and international markets. At MGM Resorts International, we are all striving together to deliver an enticing blend of entertainment to every corner of the world. Many of our resorts are located in Las Vegas. Las Vegas features three of the largest convention centers in the U.S., spectacular entertainment, attractions, shopping, and world-famous resorts. Whether dancing fountains, incredible stage productions, casino action, museums or natural attractions such as Lake Mead, Vegas offers something for everyone. A stroll down our streets takes you around the globe, with recreations like climbing to the top of the Eiffel Tower or taking a Venetian gondola ride. From shimmering resort pools and spa rejuvenation to nonstop nightlife, Las Vegas promises an unforgettable career destination. With all of our unique and spectacular resorts and casinos, MGM Resorts International has a world of opportunities for you to discover excitement and rewards as you provide our guests with a wonderful and memorable experience. Take a closer look at our properties. We think you'll find an opportunity that's right for you. The 81,000 global employees of MGM Resorts are proud to be recognized as one of FORTUNE® Magazine’s World’s Most Admired Companies®.
Offices: 840 Grier Drive, Las Vegas, Nevada 89119, US · 1777 3rd St, Detroit, MI 48226, US · 101 Mgm National Ave, Oxon Hill, MD 20745, US · 875 Beach Blvd, Biloxi, MS 39530, US · 1 Borgata Way, Atlantic City, New Jersey 08401, US
