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Engage with customers to discuss overdue accounts and negotiate payment arrangements according to company policy. Maintain accurate records of all interactions and collaborate with the team to monitor account statuses.
Requirements
Requires a high school diploma or GED and at least 2 years of experience in customer service, accounts receivable, or sales. Must be bilingual in Spanish and English with strong negotiation skills and a professional phone presence.
Full job description
Collection Specialist (Spanish Bilingual)
Must be in Southern NV and have reasonable commute to Las Vegas, NV due to in-office requirements.
Every other Saturday 8:00am-12:00pm PST with a 4-hour flex day (1:00pm-5:00pm PST) when they work Saturday
COMPENSATION: Starting Pay $22 – $25.50 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)
WHO WILL SHINE IN THIS ROLE
Are you looking for an opportunity to make a meaningful impact, grow your career in a supportive, people-first environment? PCI is seeking a Spanish Bilingual Collections Specialist who is empathetic, solutions-orientated, and driven to help customers resolve payment concerns in a respectful and professional manner.
This is an exciting opportunity to work in a valued-based organization where you’ll build positive relationships, use your negation skills, and contribute to PCI’s success - all while growing a career and making a difference.
WHAT YOU’LL DO
Engage with customers to discuss overdue accounts and explore repayments options.
Negotiates and establishes payment arrangements that support customer needs and company policies.
Maintains detailed and accurate records of all interactions and agreements.
Communicates via phone, email, and written correspondence to support timely collections.
Collaborate with the team to monitor account status and escalate when necessary.
WHAT WE’RE LOOKING FOR
Must-Have Qualifications:
High School diploma or GED, with at least 2 years’ experience in customer service, accounts receivable, sales or a related field.
Bilingual fluency in Spanish and English, with strong verbal communication and effective negotiation skills.
Confident phone presence and ability to manage high call volumes professionally and empathetically.
Nice to have but not Required!
1+ year of collections experience
Prior experience in a call center setting.
LOCATION & WORK SETTING
Office Address: 9911 Covington Cross Dr. Suite 190 Las Vegas, NV, 89144
Every other Saturday 8:00am-12:00pm PST with a 4-hour flex day (1:00pm-5:00pm PST) when they work Saturday
Work Setting: In-Office
COMPETITIVE COMPENSATION & BENEFITS
Starting Pay:$22 – $25.50 per hour
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Bilingual Pay: Earn an additional $2.00 per hour for Spanish Fluency!
PCI offers competitive and comprehensive benefits including medical, dental, vision, short-term disability, long-term disability, and voluntary benefits.
Additional Perks that Go the Extra Mile:
Annual Discretionary Bonus
Earned Safe & Sick Time (ESST)
Paid Maternity & Paternity Leave
Paid Time Off (PTO) & 8 Paid Holidays
Donation Matching & Paid Volunteer Time
401(k) Match – 100% of your deferrals up to 5%
Tuition Reimbursement & Student Loan Match Program
HOW TO APPLY
It only takes a couple minutes! Submit your resume on our website atpreferredcredit.com/careers.
EQUAL EMPLOYMENT OPPORTUNITY
PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at [email protected].
Whether you're just beginning your career or taking it to the next level, PCI has the job for you.
Industry
Banking
Company size
201-500 employees
Founded
1982
Headquarters
St. Cloud, Minnesota
LinkedIn followers
1,120
Preferred Credit was founded in 1982 to provide financing to one of the largest direct sales distributorships in the world. Since that time, Preferred Credit services have been dedicated to serving the special needs of the direct sales industry. We originated in direct sales; we understand direct sales. We strive to give our clients the best possible service as they are our first priority. Our mission is to be the preferred finance company for direct sellers in the US by being a relationship driven company. We are determined to meet and exceed your expectations. We are your partner in success!
Offices: 628 Roosevelt Rd, St. Cloud, Minnesota 56301, US · 9911 Covington Cross Dr, Las Vegas, Nevada 89144, US