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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead the enterprise CX health measurement framework to provide a real-time view of customer experience performance. Translate behavioral data and feedback into actionable insights to guide data-driven improvements and mentor a high-performing team.
Requires 8+ years of experience in customer insights or CX analytics, including 3+ years of leadership and predictive analytics expertise. A bachelor's degree is required, with a preference for an advanced degree and proficiency in SQL or Python.
Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.
We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.
If you’re looking for a fast paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.
WORK MODEL
#LI-OnSite (4 days a week)
WHAT YOU WILL DO
The Sr. Manager, Customer Performance & Insights is a strategic analytics leader responsible for delivering a comprehensive, real-time view of customer experience performance across the enterprise. This role builds and oversees the full ecosystem of customer feedback—both stated and unstated—to uncover actionable insights, identify experience gaps, and guide business stakeholders toward data-driven, customer-focused improvements.
WE TAKE CARE OF OUR PEOPLE
Along with competitive pay, as an employee of HCA, you are eligible for:
· Medical, dental, and vision plans with no-cost and low-cost options
· Annual employer HSA contribution
· 401(k) matching and immediate vesting
· Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
o Associate / Sr. Associate: $350
o Manager / Sr. Manager: $600
o Director: $800
o Executive Director: $900
o VP or Above: $1,000
· 100%25 employer-paid life and disability insurance
· No-cost health and wellbeing programs, including a gym benefit
· Six weeks of paid parental leave
· Paid Volunteer Time Off, plus a company donation to a charity of your choice
WHAT HAPPENS NEXT
Express your interest by submitting an application. Our recruiting team will review your application to assess alignment with the role. Visit our careers page to learn more about our culture.
Work Environment & Physical Requirements:
Extended sitting, standing, and screen time in a hybrid work environment (office and remote).
Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”).
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [email protected].
Global Leader in Mobility Finance
Hyundai Capital America (HCA) is one of the largest auto finance companies in the U.S. supporting the financial services needs of Hyundai Motor America, Genesis Motor America, and Kia America. Through the Hyundai Motor Finance®, Genesis Finance®, and Kia Finance America® brands, HCA offers installment loans, leasing, and financing products to consumer and business customers across the U.S., as well as inventory, real estate, and operating capital financing for Hyundai, Genesis and Kia dealerships. Over the last 35 years, HCA has effectively served more than 2.7 million customers and more than 1,800 dealers nationwide. In addition to its headquarters in Orange County, California, HCA has customer support centers in Atlanta, GA and Dallas, TX. Our subsidiary, Hyundai Protection Plan, Inc.** offers vehicle service contracts and other vehicle protection products under the Hyundai Protection Plan, Genesis Protection Plan and Power Protect brands. In addition to our headquarters in Irvine, CA we have three operations centers in the US—in Atlanta, Dallas, and Newport Beach—with employees all committed to being a value-adding partner for our customers and supporting them with industry-leading customer service. Led by Hyundai Capital Services in Korea, Hyundai Capital has global coverage and is present in 14 countries throughout the world. In addition to a competitive benefits package, employees are encouraged to make the most of Global Rotation Programs designed to break down global borders and provide them with relevant international experiences. *Genesis Finance does business as Genesis Finance USA in Utah. **Hyundai Protection Plan Florida, Inc. in Florida, and doing business as Hyundai Capital Extended Services in California. Licensed by the Connecticut Department of Banking to do business in Connecticut under Lic#SFC-1885, SFC-BCH-931398, SFC-BCH-20110 & SFC-BCH-931638. Expiration date: December 31, 2025. www.nmlsconsumeraccess.org. Maryland Lic#1885.
Offices: 3161 Michelson Drive, Suite 1900, Irvine, CA 92612, US
