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$25/hr–$38/hr
Full-time
bachelor degree
Medical, Dental, Vision, Wellness Program, Paid Time Off, Tuition Reimbursement
Posted 90d ago
~40 hrs/week
Responsibilities
The Application Support Analyst will provide day-to-day support for loanDepot's critical applications, including Microsoft and Mortgage Servicing apps. They will work with vendor support teams to identify root causes and resolve issues.
Requirements
A Bachelor's Degree is preferred, or three or more years of experience in a similar field is required. Experience in the mortgage industry and with SQL, PowerShell, and various Microsoft technologies is also preferred.
Full job description
Position Summary:
The Application Support Analyst will be responsible for the day-to-day support of loanDepot’s critical applications. This individual will be responsible for supporting Microsoft and Mortgage Servicing apps, along with SharePoint, Dynamics and Power Apps.
Responsibilities:
Intermediate skills in advanced Microsoft tool such as Dynamics 365 CRM, Salesforce, MS Power Apps, MS Power Workflow, MS SQL and Azure Log Analytics.
Intermediate ability to query logs using Dynatrace and Kibana tools.
Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
Effective organizational and time management skills.
Exceptional verbal, written and interpersonal communication skills.
Ability to make decisions that have moderate impact on the immediate work unit and cross functional departments.
Ability to organize and prioritize work schedules on a short-term and long-term basis.
Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations.
Ability to work with little to no supervision while performing duties.
Ability to participate in the off-hours on-call rotation.
Work with vendor support teams to identify the root cause and resolve issues.
Requirements:
Bachelor’s Degree preferred, or three (3) + years’ experience working in a similar field.
Experience in the Mortgage origination and/or servicing industry preferred.
Experience with SQL (basic read, update & insert scripting), SQL Management Studio (read, update, insert, and delete scripts), and PowerShell ++ required.
Minimum of three (3) + years with the following technologies preferred:
SharePoint on Prem and Cloud experience
Microsoft Office 365 (Visio & Project a plus)
Active Directory – OnPrem and Azure
Ability to read and modify XML’s/JSON
Black Matter Technologies \ ICE LOS (Empower)
Loan Servicing Support Experience
Experience supporting applications developed in Angular, React, MS technologies is preferred.
Why work for #teamloanDepot:
Inclusive, diverse and collaborative culture where people from all backgrounds can thrive.
Work with other passionate, purposeful and customer-centric people.
Extensive internal growth and professional development opportunities including tuition reimbursement.
Comprehensive benefits package including Medical/Dental/Vision.
Wellness program to support both mental and physical health.
Generous paid time off for both exempt and non-exempt positions.
About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is $25.96-$38.94 per hour and will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Related keywords
Application Support AnalystLoanDepotMicrosoftMortgage ServicingSharePointDynamics 365Power AppsSQLAzureLog AnalyticsDynatraceKibanaXMLJSONAngularReact
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers through the homeownership journey.
Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster and less stressful to purchase or refinance a home.
Today, as one of the nation’s largest non-bank retail mortgage lenders, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life’s most complex transactions.
With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works though a variety of local, regional and national philanthropic efforts.
loanDepot is an approved seller and servicer for Fannie Mae, Freddie Mac and Ginnie Mae. loanDepot, LLC, NMLS #174457 (http://nmlsconsumeraccess.org). Equal Housing Opportunity. Learn more at loandepot.com.
Offices: 6561 Irvine Center Dr, Irvine, California 92618, US · 26642 Towne Center Drive, Foothill Ranch, California 92610, US · 5465 Legacy Drive, Ste. 400, Plano, TX 75024, US · 4800 N. Scottsdale Road, Ste. 3800, Scottsdale, AZ 85260, US · 3000 Town Center Drive, Suite 1600, Southfield, MI 48075, US
RefinancingExcellent Customer CareHome LoansMortgage Loansand Home Equity LoansMortgageFinanceBankingFinancial ServicesReal Estate