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At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

EY GDS - Delivery Excellence Senior position

Within last decade, cost of delivery and Delivery excellence has become the most critical factors to run successful and popular businesses spread around the globe. To support such a dynamic and fast paced IT transformation industry, we are using various cutting-edge Delivery Excellence models and tools with relentless focus on automation to offer best in class and tailor-made solutions to our clients.

As a part of our global team, you will be part of GDS projects as Delivery Excellence management professional. You will be involved in working on challenging problems and creating next generation delivery excellence platforms.

The opportunity

The Consultant –Oracle HCM-Oracle HCM Payroll Functional will be responsible for supporting and optimizing key talent and workforce-related processes within the Workday environment. This role will focus on production support, issue resolution, stabilization, configuration updates, and enhancement delivery across Talent, Performance, Succession, Benefits, and Absence Management.

The role requires a strong functional understanding of Workday module interdependencies, excellent troubleshooting skills, and experience operating in an Application Management Support (AMS) environment where responsiveness, quality, and continuous improvement are critical.

Your key responsibilities

• Provide production support for Workday Talent, Benefits, and Absence modules, resolving issues across enrolments, life events, accruals, and talent processes.
• Perform incident troubleshooting and root cause analysis (RCA) with proper documentation and knowledge capture.
• Maintain and enhance functional configurations (benefits plans, absence policies, talent processes, BPF, approvals, validations).
• Handle minor enhancements and change requests, ensuring alignment with HR policies and business needs.
• Collaborate with Core HCM, Payroll, Compensation, and Security teams to ensure end-to-end process integrity.
• Support Workday releases, testing (regression/UAT), and defect resolution, while driving continuous improvements and automation.
• Prepare documentation and stakeholder support artifacts and provide guidance to business users on system usage and process optimization.                                                                                                                                                                         

Skills and attributes for success

• Production support mindset
• Strong analytical and troubleshooting capability
• Stakeholder communication and advisory skills
• Detail orientation and process discipline
• Ability to balance support operations with ongoing enhancements
• Strong team-player and self-started attitude.
• Well organized, attentive to details attitude.

To qualify for the role, you must have

• 1-3 years of Workday HCM experience with strong expertise in at least two or more of the following:
  • Talent / Performance / Succession
  • Benefits
  • Absence Management
• Proven background in AMS support, post-go-live stabilization, and enhancement delivery.
• Strong understanding of:
  • Leave and accrual configuration
  • Benefits eligibility and life event processing
  • Talent and performance cycles
  • Workday business processes and security
• Experience troubleshooting module-specific issues in a production environment.
• Ability to analyse impacts across HCM modules and recommend scalable functional solutions.
• Experience with testing, documentation, and incident/service request management.
• Workday certification in Benefits, Absence, and/or Talent/Performance

Additionally, good to have

• Experience in global or multi-country Workday support environments.
• Familiarity with payroll impacts from Absence and Benefits processes.
• Experience supporting Workday release cycles and governance frameworks.
• Exposure to report writing, calculated fields, and audit/reporting support.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries

What working at EY offers

At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.