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Full-time
bachelor degree
Posted 14d ago
~40 hrs/week
Responsibilities
Lead a team providing operational support for manufacturing lab systems to ensure reliability, data integrity, and GMP compliance. Serve as System Owner to manage configuration changes, validation deliverables, and support internal and external audits.
Requirements
Requires 8-13 years of experience in Business, Engineering, or IT with deep knowledge of biopharmaceutical GMP environments and Scaled Agile (SAFe) methodologies. Candidates must possess strong leadership skills and the ability to work evening or night shifts.
Full job description
Career Category
Information Systems
Job Description
ABOUT AMGEN
Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.
ABOUT THE ROLE
Role Description:
The role will be part of the Manufacturing Site Technology Sustainment team that provides “follow the sun” support to the technology capabilities deployed at the Manufacturing sites that positively impacts business outcomes. This individual will be responsible for developing and leading a highly talented team that is built for delivering best in class operational support.
The ideal candidate will have a proven track record of leadership in technology-driven environments for the Manufacturing Technology area and has a passion for fostering continuous improvement and service excellence in the biotechnology industry. Additionally, collaboration with cross-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a strong background in end to end technology operations support in a highly regulated environment and a Scaled Agile practitioner, coupled with leadership and transformation experience. This role plays a critical role in maintaining manufacturing uptime, product quality, and regulatory compliance while driving operational excellence and continuous improvement.
Roles & Responsibilities:
Serve as System Owner for a number of different Lab systems, ensuring reliability, data integrity, and continuous GMP compliance.
Execute configuration and system changes under formal change control to optimize performance while maintaining validated state.
Ensure system documentation, configuration records, and validation deliverables remain inspection-ready at all times.
Ancillary support to internal and external audits, inspections, and data integrity assessments.
Maintain alignment with global computer systems validation (CSV) and Annex 11 / 21 CFR Part 11 requirements.
Provide complex functional support to RunOps team
Facilitate escalation and resolution of complex system issues with global product owner and/or application vendor as needed
In collaboration with business performance, OE/CI Analyst, site PM, scrum master, to effectively schedule, communicate and implement changes to sites
Provide SME inputs to support root cause analysis and implement corrective/preventive actions (CAPA) to ensure system reliability.
Monitor system performance and proactively identify opportunities to improve system efficiency and user experience.
Basic Qualifications and Experience:
Any degree with 8 - 13 years of experience in Business, Engineering, IT or related field
Functional Skills:
Must-Have Skills (Not more than 3 to 4):
The lab system manager should have hands on experience working with computer systems from inception to deployment to maintenance. A general to good understanding of Quality processes, Laboratory, benchtop, and manufacturing systems.
General IT architecture and hardware knowledge and general understanding of project management, customer service, and conflict resolution skills.
Must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment.
Exceptional collaboration, communication and interpersonal skills to effectively manage stakeholder relationships and build new partnerships.
Experience in applying technology best practice methodologies: Scaled Agile (SAFe), ITIL, etc.
Demonstrate deep understanding of biopharmaceutical industry, GMP regulated environment
Good-to-Have Skills:
Experience in a leadership role within a pharmaceutical or technology organization
Extensive experience in the software development lifecycle.
Experience using and adoption of Scaled Agile Framework (SAFe)
Strong analytic/critical-thinking and decision-making abilities.
Ability to work effectively in a fast-paced, dynamic environment.
Established business partnerships and IS governance practices involving senior business stakeholders
Broad working knowledge of key IS domains and layers
Professional Certifications (please mention if the certification is preferred or mandatory for the role):
ITIL (preferred)
Scaled Agile Framework (SAFe) for Teams
Soft Skills:
Excellent leadership and team management skills.
Strong transformation and change management experience.
Exceptional collaboration and communication skills.
High degree of initiative and self-motivation.
Ability to manage multiple priorities successfully.
Team-oriented with a focus on achieving team goals.
Strong presentation and public speaking skills.
Excellent analytical and troubleshooting skills
Strong verbal and written communication skills
Ability to work effectively with global, virtual teams
Shift Information:
This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.
EQUAL OPPORTUNITY STATEMENT
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Related keywords
Lab SystemsGMPCSVAnnex 1121 CFR Part 11SAFeITILCAPARunOpsBiotechnologyManufacturing TechnologyData IntegrityValidationSDLCChange ManagementRoot Cause Analysis
Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We helped establish the biotechnology industry, and we remain on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today. Our investment in research and development has yielded a robust pipeline that builds on our existing portfolio of medicines to treat cancer, heart disease, osteoporosis, inflammatory diseases and rare diseases.
Amgen is one of 30 companies comprising the Dow Jones Industrial Average®, and part of the Nasdaq-100 Index®. In 2024, Amgen was named one of the “World’s Most Innovative Companies” by Fast Company and one of “America’s Best Large Employers” by Forbes.
For more information, visit Amgen.com and follow us on X, LinkedIn, Instagram, TikTok, YouTube and Threads.
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Offices: One Amgen Center Drive, Thousand Oaks, CA 91320, US · 1120 Veterans Blvd, South San Francisco, CA 94080, US · 34 Commerce Way, Woburn, MA 01801, US · Avenida Calle 100 7-81, Bogota, Bogota, D.C. 110221, CO · Minervum 7061, Breda, North Brabant 4817 ZK, NL
BiologicsHuman therapeuticsand Development of novel productsHuman ResourcesHealth DiagnosticsHealth CareProfessional ServicesBiotechnologyManufacturingPharmaceutical