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Responsible for processing, investigating, and authorizing Data Subject Access Requests (DSARs) within agreed timelines and KPIs. The role involves analyzing data sources, applying GDPR exemptions, and improving operational processes to enhance customer service.
Requires professional experience dealing with GDPR and a thorough understanding of the Data Protection Act 2018. Candidates should possess analytical skills and an in-depth understanding of banking systems and products.
Join us as a Customer Service & Operations Analyst for DSARs
What you’ll do
You’ll be responsible for processing, authorising, and investigating all DSARs to defined key performance indicators and service level agreements. You’ll do so by accurately collecting the required information from customers and the business and you’ll actively participate in initiatives to improve customer service, processes, and procedures.
You’ll review manual or ineffective processes which could be automated or enhanced to enable the provision of an improved service. You’ll also analyse queries accurately and raise with the relevant parties without delay, escalating where needed. Maintaining a clear understanding of the needs of our customers and stakeholders, you’ll deliver the most appropriate and fit for purpose solution and review processing errors and customer complaints to identify trends and training needs.
You’ll also:
The skills you’ll need
We’re looking for someone with experience of dealing with GDPR, particularly Data Subject Access Rights and a thorough understanding of GDPR and the Data Protection Act 2018.
You’ll also demonstrate:
Hours
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Offices: Gogarburn, GB
