Gurugram, Haryana, India · On-site
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Gurugram, Haryana, India · On-site
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Gurugram, Haryana, India · Hybrid
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Gurugram, Haryana, India · On-site
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Gurugram, Haryana, India · On-site
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Gurugram, Haryana, India · On-site
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Gurugram, Haryana, India · On-site
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Gurugram, Haryana, India · On-site
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Gurugram, Haryana, India · On-site
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Gurugram, Haryana, India · Hybrid
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Gurugram, Haryana, India · On-site
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Gurugram, Haryana, India · On-site
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Gurugram, Haryana, India · On-site
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Gurugram, Haryana, India · On-site
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Gurugram, Haryana, India · On-site
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Gurugram, Haryana, India · On-site
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Gurugram, Haryana, India · On-site
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Gurugram, Haryana, India · On-site
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Gurugram, Haryana, India · Remote OK
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Gurugram, Haryana, India · On-site
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The role involves handling complex high-value sales calls while providing SME support and coaching to team members. Responsibilities include monitoring call quality, handling escalations, and supporting performance reporting.
Candidates need 2 to 5 years of experience in international BPO or sales, preferably with SME or team handling experience. Strong communication and objection handling skills are essential.
About NTT DATA:
With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.
A Career at NTT DATA Means:
• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Work Schedule & Benefits:
• Shift Timing: US–Canada Shift (Night Shift – aligned to North American time zones)
• Working Hours: 10 hours per shift (including breaks as per company policy)
• Work Mode: 100% Work from Office
• Transportation: Company-provided pick-up and drop facility (for night shifts)
Role Summary:
Role combining individual sales contribution with team support responsibilities including coaching, SME support, and escalation handling.
Key Responsibilities:
• Handle complex and high-value sales calls
• Act as SME and provide floor support to agents
• Coach and mentor team members
• Monitor call quality and provide feedback
• Assist in onboarding and training
• Track team and individual performance
• Handle escalations and critical cases
• Support reporting and dashboards
Required Skills:
• Strong sales experience (telecom/BPO preferred)
• Excellent communication skills
• Coaching and mentoring ability
• Strong objection handling skills
• Ability to multitask under pressure
Eligibility:
• 2–5 years in international BPO/sales
• SME/team handling experience preferred
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
Offices: 7950 Legacy Drive, Suite 900, Plano, Texas 75024, US · 18 S End Road, Bengaluru, Karnataka 560004, IN
