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Fort Myers, Florida, United States · On-site
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Fort Myers, Florida, United States · On-site
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Fort Myers, Florida, United States · On-site
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Fort Myers, Florida, United States · On-site
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The Dispatcher manages incoming calls and coordinates hot-shot delivery requests to ensure efficient service for dealers. They also assist with warehouse operations, office duties, and provide support to walk-in customers.
Candidates should be proficient in Microsoft Office, particularly Outlook and Excel, and possess strong communication and customer service skills. Previous experience in telephone and dispatch operations is preferred, along with good knowledge of the local geographical area.
Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.
At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!
The Dispatcher handles all incoming phone calls and dispatches hot-shot requests in a timely and orderly fashion in order to best meet the needs of our dealers in most efficient manner possible, while also assisting in warehouse and with office duties as needed.
Handle all incoming phone calls in a professional manner
Manage hot-shot drivers in a manner that will deliver the best and most efficient hot-shot service possible.
Wait on and assist all walk-in customers by providing each customer with courteous service and information to satisfy their battery need(s).
Handle and balance invoices generated
Follow-up with largest customers weekly to ensure customer satisfaction and battery supply is adequate.
Assist with warehouse and office duties as needed
Other duties as assigned
Qualifications:
Proficient in Microsoft Office products, including Outlook and Excel.
Good knowledge of the geographical area
Strong communication and customer service skills
Ability to multi-task
Previous experience in telephone and dispatch operations preferred
Must work effectively in a team environment
Scope Data:
Works under general supervision
Accountable for individual accuracy
Shared responsibility for outgoing inventory
Operate with integrity and demonstrate a positive attitude
Work Environment:
Office environment but is also exposed to battery warehouse conditions such as moving equipment, mechanical parts, fumes or airborne particles and toxic or caustic chemicals.
Specific vision abilities include close vision, depth perception and ability to adjust focus.
Regularly required to stand, walk, hear, talk, and use hands to grasp and handle objects.
Ability to sustain extended periods of sitting, occasional standing and walking throughout the day
Prolonged use of personal computer and telephone
Use of Personal Protective Equipment (PPE) may be required
Be able to regularly lift and/or move up to 50 lbs, without assistance and occasionally lifting up to 75lbs
Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.
Built to top industry standards, Interstate Batteries has been technician’s choice for 9 years and counting and is the No. 1 replacement brand battery in North America. Our business is powered by a Distributor network of 300 wholesale warehouses and backed up by more than 200,000 Dealers around the world as well as 200 All Battery Center franchise stores. Guided by a set of common values, we’re committed to enriching lives as we deliver the most trustworthy source of power to the world – now, and for generations to come. At Interstate we are driven by our unique combination of proven experience, integrity and heart – determined to meet the needs of those we serve today, while thinking ahead to what they’ll need tomorrow. We are committed to standing behind everything we do and delivering the excellence that professionals trust. Now over a billion dollar, privately held corporation, Interstate thrives on our innovation and our old-fashioned business principles – founded on treating others like we would like to be treated. Our strong company culture and commitment to our employees have also earned us spots among the Top 100 Places to Work with the Dallas Morning News and on the list of Top 150 National Places to Work. Three lines of business make up our enterprise, employing more than 1,700 team members nationwide. --Interstate Batteries and Our Distributor Network --Interstate Batteries Recycling, Inc. --Interstate All Battery Center
Offices: 14221 Dallas Pkwy, Suite 1000, Dallas, Texas 75254, US · 4301 121st Street, Urbandale, Iowa 50323, US
