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Full-time
bachelor degree
Posted 18d ago
~40 hrs/week
Remote in Dallas, Texas, United States
Responsibilities
The Technical Account Manager serves as the primary technical contact for customers, driving measurable security outcomes across cloud data and AI systems. Responsibilities include onboarding clients, conducting risk assessments, and collaborating with sales to ensure successful renewals and upsell opportunities.
Requirements
Candidates must have a bachelor's degree and over 4 years of experience in a customer-facing role within the cyber or data security industry. Proficiency in enterprise cloud environments (AWS, Azure, GCP) and a strong understanding of identity and access models are required.
Full job description
Job Description
Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data.All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear.Technical Account Managers provide onboarding and proactive on-going value and support to Varonis customers, responsible for driving measurable security outcomes across cloud data, modern data platforms, and the AI systems that depend on them. TAMs are accountable for translating Varonis capabilities into reduced risk, controlled access, and safe AI adoption across customer environments. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills.
Responsibilities
Onboard Customers to Varonis platforms and deliver on-going value and support
Lead customers through discovery, remediation, alerting, and governance of sensitive data to ensure all data is protected from insider threats, cyber-attacks, and policy violations
Help customers identify and mitigate risks related to AI systems, including copilots, LLMs, and shadow AI usage
Drive measurable reduction in data exposure across cloud, SaaS, and data platforms
Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices
Prepare and deliver quarterly business reviews, data risk assessments, and AI risk posture discussions
Alongside Sales, identify and champion upsell opportunities
Learn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s)
Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
Serve as primary technical contact and augment our support and engineering teams
Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties
Engage with customers at all levels of their organization, including but not limited to: Infrastructure, AI/ML, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
Identify, research, maintain control, and remediate customers’ technical issues in a timely manner. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
Escalate customer issues to management when appropriate
Create knowledge base content to capture new learning for customer and internal reuse.
Requirements
Bachelor’s Degree or equivalent experience
4+ Years working in a customer facing role at a Cloud Security, Cyber Security, or Data Security & Privacy company
Experience working with enterprise SaaS/IaaS/PaaS environments (AWS, Azure, GCP, Salesforce, M365, etc.)
Knowledge of enterprise IT, cloud, identity and access models (EntraID/IAM), and security technologies
Understanding of data classification, governance, and DSPM concepts
Familiarity with AI/LLM data risks and governance considerations (preferred)
Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
Excellent communication skills with the ability to engage technical and executive audiences
Proven problem-solving abilities
Commitment to customer success
Proven success in contributing to a team-oriented environment.
Sales oriented.
Proven ability to work creatively and analytically in a problem-solving environment.
Excellent communication (written and oral) and interpersonal skills.
We invite you to check out our Instagram Page to gain further insight into the Varonis culture!
@VaronisLife
Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics
#LI-Remote
Related keywords
VaronisCloud SecurityCyber SecurityData PrivacyAWSAzureGCPSalesforceM365EntraIDIAMDSPMLLMCopilotsShadow AIData Governance
Varonis unifies AI-native data security, AI security and governance, and behavior-based threat detection.
Core offerings include the Varonis Data Security Platform for AI-native data security, Varonis Atlas for safe and trustworthy AI, Varonis Next-Gen DAM for database security, and Varonis Interceptor for preventing AI-powered social engineering threats.
Backed by 24×7×365 expert-led detection and response, Varonis enables organizations to confidently adopt AI, reduce data exposure, and simplify security operations in an evolving threat landscape.
Trusted by thousands of leading global enterprises, Varonis is the partner security teams rely on to automatically and effortlessly protect their most critical data and safely accelerate AI innovation.
Offices: 801 Brickell Ave, 8th Floor, Miami, Florida 33131, US · 1250 Broadway, 29th Floor, New York, NY 10001, US · 529 SW 3rd Ave, Portland, OR 97204, US · Kronstadter Strasse 4, Munich, BY 81677, DE · 2250 Perimeter Park Dr, Morrisville, NC 27560, US
CybersecurityActive Directory SecurityRansomwarePermissions ManagementData Loss PreventionComplianceSharePoint SecurityUnstructured DataOffice 365 SecurityBig Data