Albuquerque, New Mexico, United States · Hybrid
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thriv…
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Cleveland, Ohio, United States · On-site
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Cleveland, Ohio, United States · On-site
$14/hr–$17/hr
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Skills: Food preparation, Food safety, Kitchen maintenance, Meal packaging, Inventory management
SPAR GroupCleveland, Ohio, United States · On-site
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Skills: Retail remodeling, Fixture installation, Merchandising, Construction, Warehouse operations
Cleveland, Ohio, United States · On-site
Company Description Full-Service Facility Maintenance Company offering a wide range of janitorial services for industrial, commercial and construction customers throughout Northeast Ohio for the past 30 years. Work Locat…
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Cleveland, Ohio, United States · On-site
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Eaton’s AER Aerospace Group is currently seeking an Engineering Analyst. This position will be located at our Euclid, OH facility. The Engineering Analyst will design, analyze and optimize Fuel System equipment with Comp…
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Cleveland, Ohio, United States · On-site
Our premier firm helps clients resolve their business disputes in an efficient, streamlined, and cost-effective manner. Over many decades of experience, the partners and professional staff of JB have become known for a u…
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Cleveland, Ohio, United States · On-site
Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services …
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Cleveland, Ohio, United States · Hybrid
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Cleveland, Ohio, United States · On-site
$85k–$95k/yr
Director of Conservation Cleveland Museum of Natural History Cleveland, Ohio Position Summary The Director of Conservation provides strategic leadership for the museum’s Natural Areas program and conservation initi…
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Cleveland, Ohio, United States · On-site
$100k–$180k/yr
About Ceribell Ceribell is a medical technology company focused on transforming the diagnosis and management of patients with serious neurological conditions. The Ceribell System is a novel, point-of-care electroencephal…
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Cleveland, Ohio, United States · On-site
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Cleveland, Ohio, United States · On-site
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Cleveland, Ohio, United States · On-site
Hospice of the Western Reserve is now Reserve Care. Our new name reflects the full scope of care we provide while honoring nearly 50 years of trusted service. We continue to deliver expert hospice, palliative and grief s…
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Cleveland, Ohio, United States · On-site
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Cleveland, Ohio, United States · On-site
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Skills: Medical terminology, Administrative support, Customer service, Scheduling, Denial management
Cleveland, Ohio, United States · Remote OK
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The Sr. Director, Cybersecurity Architecture is the senior leader responsible for enterprise cybersecurity architecture, solution design, and architecture governance across cloud, identity, network, endpoint, application…
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Cleveland, Ohio, United States · On-site
$15/hr
Serve Up Something Meaningful ? Join Us as a Food Service Worker!Looking for a steady, full-time job where you can make a difference every day? As a Food Service Worker, you?ll help prepare and serve meals to students an…
Skills: Food preparation, Kitchen sanitation, Inventory management, Customer service, Safety standards
Cleveland, Ohio, United States · On-site
$12/hr–$13/hr
AutoZone’s Hub and Mega Hub Operations serve as regional and super-regional distribution centers that ensure rapid, high-volume parts delivery to surrounding stores. Hubs stock fast-moving inventory for daily replenishme…
Skills: Inventory control, Order fulfillment, Warehouse operations, Stocking, Logistics
Albuquerque, New Mexico, United States • Hybrid
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The Senior Distribution Customer Support Representative acts as a liaison to provide service and product information while resolving complex customer issues. They are also responsible for guiding and educating new team members on standard operating procedures and product updates.
Candidates must have at least three years of high-level customer support experience and strong proficiency in platforms like Salesforce and NetSuite. A bachelor's degree is preferred, along with excellent communication skills and the ability to work in high-pressure environments.
Cision (NYSE: CISN) is a global powerhouse in the Public Relations software space with over 100 years of experience innovating the way businesses tell their stories. Our award-winning solutions use cutting-edge technology to provide clients with industry-leading insights and the tools to improve their marketing and PR needs. With offices in over 20 countries around the world, we're committed to growing our communities and our people by offering amazing perks, professional development, and opportunities for you to power your career.
The most important measure of our success is yours.
As a Senior Distribution Customer Support Representative, the employee will have at least three years of high-level experience acting as a liaison, providing service and product information, answering client questions, resolving emerging problems that the customer might face with accuracy and efficiency, and guiding the next generation of Distribution Customer Support Representatives to success.
Responsibilities:
Areas of importance for this Senior Customer Content Specialist to be both proficient and efficient in include, but are not limited to:
Provide excellent customer service, respond efficiently to customer inquiries and maintain high customer satisfaction via phone, chat and email
Be the point of resolution whenever possible
Educate clients on Cision Distribution products, services and procedures
Educate colleagues on recent changes to SOPs and be available to help answer questions from new hires
Meet or exceed activity metrics as assigned
Navigate various platforms and databases such as Salesforce, NetSuite, Microsoft Suite and other proprietary platforms and databases
Ability to reprioritize workload in order to ensure SLAs are met
Form successful internal partnerships with other departments to improve ability to support customer needs (these areas include Finance, Technology, Sales, Product)
Qualifications: (Required and Desired)
Three years of experience in customer support
Bachelor’s Degree preferred
Ability to be flexible with change
Excellent communication skills
Strong phone contact handling skills and active listening
Detail oriented, goal driven
Ability to multi-task, prioritize, and manage time effectively
Ability to adapt/respond to different types of customers and high-pressure situations
Ability to counsel customers on distribution needs and meet or exceed counseling goals
Company Insights:
State-of-the-art office
Medical, dental, vision
FSA (Health & dependent care)
Life & disability insurance
401(k)
Flexible PTO and work arrangements
Casual work environment
Tuition reimbursement & professional training
The Cision Story:
Cision is a leading global media intelligence company, serving the complete workflow of today’s communication professionals. Offering the industry’s most comprehensive PR, IR and social media software, rich analytics, content distribution, and influencer outreach, Cision enables clients to engage audiences, enhance campaigns and strengthen data-driven decision making. Cision solutions include PR Newswire, Gorkana, PRWeb, Help a Reporter Out (HARO) and iContact brands. Headquartered in Chicago, Cision serves over 100,000 customers in 170 countries and 40 languages worldwide, and maintains offices in North America, Europe, Asia, Latin America and Australia. For more information, visit www.cision.com or follow @Cision on Twitter.
Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today’s data-driven world. Our deep expertise, exclusive data partnerships, and award-winning brands and products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them. Interested in working for Cision? Visit cision.com/careers for available opportunities!
Offices: 300 S Riverside Plaza, Chicago, Illinois 60606, US · 16-22 Baltic Street West, London, EC1Y 0UL, GB · Pursimiehenkatu 29 - 31 A, Helsinki, 00150, FI
