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Full-time
high school
Medical Benefits, Dental Benefits, Vision Benefits, Company Matched 401(k) Plan, Company Paid Life Insurance Policy, Tuition Reimbursement
Posted 33d ago
~40 hrs/week
Responsibilities
The Patient Access Specialist manages the initial intake process for individuals entering substance abuse treatment, including screenings and insurance verification. They serve as the primary point of contact to guide clients and families through the admissions journey while coordinating with clinical teams.
Requirements
A high school diploma is required, along with previous experience in admissions or customer service, preferably within healthcare or addiction treatment. Candidates should possess strong communication skills and proficiency in EHR software and Microsoft Office.
Full job description
About Us:
DeCoach Recovery Centre is a leading addiction treatment center dedicated to providing comprehensive and compassionate care to individuals struggling with substance use disorders. We offer a range of evidence-based treatments and therapies tailored to each patient's unique needs, with a focus on long-term recovery and wellness.
About The Position:
We are currently hiring for an Admissions Specialist / Patient Access Representative for our Sharonville location. The hours will be from Monday - Friday, 11:30am - 7:00pm). The Admissions Specialist / Patient Access Representative plays a crucial role in guiding individuals and their families through the initial steps of entering our substance abuse treatment programs. This position is responsible for assessing the needs of potential clients, providing information about our services, and facilitating a smooth admissions process. The Patient Access Specialist serves as a compassionate and knowledgeable point of contact, ensuring that clients feel supported and informed as they begin their recovery journey.
Key Responsibilities:
Client Engagement:
Serve as the first point of contact for potential clients, families, and referral sources inquiring about DeCoach’s treatment programs.
Conduct initial screenings to determine the appropriate level of care for incoming clients. Provide detailed information about DeCoach’s services, treatment options, and the admissions process to clients and their families.
Admissions Process:
Coordinate all aspects of the admissions process, including gathering necessary documentation, verifying insurance benefits, and obtaining pre-authorizations when required.
Work closely with clinical, medical, and outreach teams to ensure a seamless transition for clients from the inquiry stage to admission.
Maintain accurate and up-to-date records in the admissions database, ensuring compliance with all regulatory requirements.
Communication & Collaboration:
Maintain clear and consistent communication with clients, families, and referral sources throughout the admissions process.
Collaborate with the outreach team to follow up on leads and referrals, ensuring timely responses and high conversion rates.
Collaboration with clinical and medical staff to coordinate assessments, intake appointments, and the transfer of pertinent client information.
Education & Support:
Educate clients and their families about the recovery process, the benefits of treatment, and the resources available at DeCoach Recovery Centre.
Provide empathetic support to clients and families during what is often a challenging and emotional time.
Assist with developing and distributing informational materials about DeCoach’s programs and services.
Data & Reporting:
Track and report on admissions metrics, including conversion rates, referral sources, and client demographics.
Analyze admissions data to identify trends and areas for improvement, providing recommendations to the admissions and outreach teams.
Participate in regular team meetings to review progress, share insights, and collaborate on strategies to enhance the admissions process.
Qualifications:
High school diploma or equivalent required
Previous experience in admissions, customer service, or a related role, preferably in the healthcare or addiction treatment industry.
Knowledge of addiction recovery and treatment processes is highly desirable.
Skills & Abilities:
Excellent interpersonal and communication skills, with the ability to engage with clients and families in a compassionate and professional manner.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines effectively.
Ability to work both independently and as part of a team, with a proactive approach to problem-solving.
Proficient in Microsoft Office Suite and experience with electronic health records (EHR) software.
Benefits
Medical, Dental and Vision Benefits
Company Matched 401(k) Plan
Company Paid Life Insurance Policy
Tuition Reimbursement
Yearly Merit Raises
Opportunities for Advancement
STAR Eligible Facilities
11:30am-7:00pm
Related keywords
Addiction TreatmentPatient AccessAdmissionsSubstance Use DisordersHealthcare AdministrationInsurance VerificationEHRPatient ScreeningRecovery ProcessClient EngagementHealthcare
At DeCoach Recovery Centre, we don’t believe in one-size-fits-all solutions. Since opening our doors, our mission has been clear: to provide individualized, comprehensive addiction treatment and give you choice in your recovery. Because every recovery journey is as unique as you.
Offices: 100 Crowne Point Pl, Cincinnati, Ohio 45241, US · 6570 Sosna Dr, Fairfield, Ohio 45014, US · 36 N Detroit St, Xenia, Ohio 45385, US · 302 W Main St, Fairborn, Ohio 45324, US · 3103 Dixie Hwy, Hamilton, Ohio 45015, US