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Jobs at General Electric Credit Union (Now Hiring) — 19 open

General Electric Credit Union logoGeneral Electric Credit Union

Member Service Representative

Blue Ash, Ohio, United States · On-site

Entry level

Member Service Representative Member Service Representative (onsite) General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio an…

Skills: Customer service, Inbound calls, Financial services, Account support, Online banking support

General Electric Credit Union logoGeneral Electric Credit Union

Branch Manager- Highland Heights

Highland Heights, Kentucky, United States · On-site

Senior

Branch Manager- Highland Heights Primary Duties and Responsibilities: General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio a…

Skills: Branch Management, Staff Coaching, Financial Operations, Sales Leadership, Community Relations

General Electric Credit Union logoGeneral Electric Credit Union

CRM Product Owner

Blue Ash, Ohio, United States · On-site

Mid level

CRM Product Owner Primary Duties and Responsibilities: General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At…

Skills: CRM product management, Product roadmap development, Stakeholder management, Business analysis, Feature prioritization

General Electric Credit Union logoGeneral Electric Credit Union

Virtual Relationship Banker

Blue Ash, Ohio, United States · On-site

Mid level

Virtual Relationship Banker Relationship Banker- Virtual Branch (onsite) General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohi…

Skills: Consultative Selling, Financial Advising, Loan Processing, Credit Report Analysis, Customer Service

General Electric Credit Union logoGeneral Electric Credit Union

Collections Specialist

Blue Ash, Ohio, United States · On-site

Mid level

Collections Specialist Primary Duties and Responsibilities: General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentuck…

Skills: Debt Collection, FDCPA Compliance, Skip Tracing, Negotiation, Financial Analysis

General Electric Credit Union logoGeneral Electric Credit Union

Relationship Banker- Montgomery

Cincinnati, Ohio, United States · On-site

Mid level

Relationship Banker- Montgomery Relationship Banker General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GE…

Skills: Consultative Selling, Customer Service, Account Maintenance, Cash Handling, Loan Processing

General Electric Credit Union logoGeneral Electric Credit Union

Relationship Banker- Evendale

Evendale, Ohio, United States · On-site

Mid level

Relationship Banker- Evendale Relationship Banker General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU…

Skills: Consultative Selling, Relationship Management, Account Maintenance, Cash Handling, Loan Processing

General Electric Credit Union logoGeneral Electric Credit Union

Senior Data Analyst

Blue Ash, Ohio, United States · On-site

Senior+

Senior Data Analyst Primary Duties and Responsibilities: General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. …

Skills: SQL, PowerBI, Excel, Data Modeling, Data Governance

General Electric Credit Union logoGeneral Electric Credit Union

Relationship Banker- Fairfield

Cincinnati, Ohio, United States · On-site

Mid level

Relationship Banker- Fairfield Relationship Banker General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GEC…

Skills: Consultative Selling, Relationship Management, Account Maintenance, Cash Handling, Loan Processing

General Electric Credit Union logoGeneral Electric Credit Union

Contact Center Supervisor

Blue Ash, Ohio, United States · On-site

Mid level

Contact Center Supervisor Primary Duties and Responsibilities: General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kent…

Skills: Coaching, Team Development, Performance Evaluation, Conflict Resolution, Customer Service

General Electric Credit Union logoGeneral Electric Credit Union

Collections Supervisor

Blue Ash, Ohio, United States · On-site

Senior

Collections Supervisor Primary Duties and Responsibilities: General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentuck…

Skills: Communication Skills, Negotiation Skills, Leadership Ability, Regulatory Compliance, Team Management

General Electric Credit Union logoGeneral Electric Credit Union

Claims Representative

Blue Ash, Ohio, United States · On-site

Entry level

Claims Representative Primary Duties and Responsibilities: General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky…

Skills: Communication Skills, Customer Service, Data Entry, Attention to Detail, Interpersonal Skills

General Electric Credit Union logoGeneral Electric Credit Union

Home Equity Relationship Manager

Blue Ash, Ohio, United States · On-site

Mid level

Home Equity Relationship Manager Primary Duties and Responsibilities: General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio a…

Skills: Outbound Calling, Lead Generation, Pipeline Management, Consultative Selling, Loan Origination

General Electric Credit Union logoGeneral Electric Credit Union

Mortgage Loan Originator

Blue Ash, Ohio, United States · On-site

Mid level

Mortgage Loan Originator Primary Duties and Responsibilities: General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentu…

Skills: Mortgage Loan Origination, Consultative Sales, Financial Analysis, Loan Disclosure Preparation, Pipeline Management

General Electric Credit Union logoGeneral Electric Credit Union

Relationship Banker- Mason

Cincinnati, Ohio, United States · On-site

Mid level

Relationship Banker- Mason Relationship Banker General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, w…

Skills: Consultative Selling, Customer Service, Account Maintenance, Cash Handling, Loan Processing

General Electric Credit Union logoGeneral Electric Credit Union

Contact Center Supervisor (Personal Tellers)

Blue Ash, Ohio, United States · On-site

Mid level

Contact Center Supervisor (Personal Tellers) Primary Duties and Responsibilities: General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branch…

Skills: Coaching, Team Development, Performance Evaluation, Conflict Resolution, Customer Service

General Electric Credit Union logoGeneral Electric Credit Union

Relationship Banker- Oakley

Cincinnati, Ohio, United States · On-site

Mid level

Relationship Banker- Oakley General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves o…

Skills: Consultative Selling, Relationship Management, Cash Handling, Loan Processing, Account Maintenance

General Electric Credit Union logoGeneral Electric Credit Union

IT Systems Administrator III

Blue Ash, Ohio, United States · On-site

Senior

IT Systems Administrator III Primary Duties and Responsibilities: General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and K…

Skills: Linux Administration, Kubernetes, Microsoft Azure, Windows Server, Infrastructure as Code

General Electric Credit Union logoGeneral Electric Credit Union

Mortgage Loan Officer

Blue Ash, Ohio, United States · On-site

Entry level

Mortgage Loan Officer Primary Duties and Responsibilities: General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky…

Skills: Mortgage Lending, Customer Service, Financial Analysis, Loan Product Recommendation, Loan Disclosure Preparation

General Electric Credit Union logo

Member Service Representative

General Electric Credit Union

Blue Ash, Ohio, United States • On-site

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Entry level

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  • Full-time
  • high school
  • Health insurance, Dental insurance, Vision insurance, Life insurance, Disability insurance, Paid time off
  • Posted 17h ago
  • ~40 hrs/week

Responsibilities

The Member Service Representative serves as the primary point of contact for credit union members, handling inquiries and transactions via inbound calls. They are responsible for resolving financial questions, providing online banking support, and recommending products to enhance members' financial lives.

Requirements

Candidates must have a high school diploma or GED and at least six months of customer service experience. Proficiency in Microsoft Office and the ability to work in a fast-paced environment are also required.

Full job description

Member Service Representative

Member Service Representative (onsite)
 

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

 

Overview: 
The Member Service Representative serves as the primary point of contact for members of the credit union, handling a variety of inquiries and transactions via inbound calls. The Member Service Representative maintains high levels of member satisfaction and provides essential support and solutions to members’ general financial questions and concerns.
 
Essential Responsibilities:
  • Assist with inbound member telephone inquiries, striving for first contact resolution in a timely and efficient manner
  • Resolve questions and assist members with inquiries including, but not limited to:
    • General account questions
    • Online banking support
    • Credit and debit card inquiries
    • Transactions including loan payments and internal transfers
    • Educate and assist members with other credit union products and services
    • Recommend products and services to enhance members’ financial lives
  • Collaborate with internal team members through virtual channels to resolve inquiries and issues as necessary
  • Convey member feedback through appropriate channels to be evaluated and addressed
 

Education and Experience:

  • High school diploma or GED required
  • Minimum six months of experience in customer service required
  • Prior call center experience preferred
  • Prior experience in a financial institution or related field preferred
 
Knowledge, Skills, and Abilities:
  • Ability to learn and maintain proficiency in multiple computer systems including Microsoft Office products and Credit Union systems
  • Effective at working in a fast-paced environment with the ability to multi-task
  • Interpersonal and customer service skills to provide an exceptional member experience
  • Proficient verbal and written communication skills to interact with both members and internal team members in a professional manner
 

At GECU, we want to support your wellbeing by offering a wide range of benefits:

  • Health, Dental and Vision insurance
  • Life and Disability insurance options
  • Paid Time Off starts accruing once hired and take your birthday off - paid
  • 401k Retirement plan with up to a 10% match of your base gross compensation
  • Tuition reimbursement opportunities & professional development
  • Volunteer opportunities -and earn additional PTO hours!
  • On-site clinics for Vaccines and Mammograms

 

 And many more!

 

Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!

 

 

General Electric Credit Union is an Equal Opportunity Employer 

Related keywords

Credit UnionFinancial InstitutionMember ServiceInbound CallsCustomer SatisfactionAccount ManagementOnline BankingLoan PaymentsMicrosoft OfficeCommunicationMulti-taskingProfessional Development401kTuition ReimbursementOn-site

About General Electric Credit Union

LinkedInVisit site

Improving the Quality of Financial Lives

Industry
Financial Services
Company size
201-500 employees
Founded
1954
Headquarters
Cincinnati, OH
LinkedIn followers
3,537

At General Electric Credit Union (GECU), being a member means more than just better banking. It means being part of a community with access to solid financial solutions that put YOU first, not shareholders. A not-for-profit, full-service financial institution, we’ve experienced significant growth throughout the years and continue to be one of the most secure, stable financial institutions in the country. We’ve always remained true to the Credit Union philosophy of “People Helping People.” Chartered in 1954 for employees of General Electric Aircraft Engines, we’ve become one of the largest Credit Unions in the state of Ohio. Membership is now open to anyone in the Greater Cincinnati area. We’re committed to respectful engagement. Review our community guidelines here: https://bit.ly/4o339y9. NCUA Insured: Savings are federally insured by the NCUA up to at least $250,000 and backed by the full faith and credit of the United States Government.

Offices: 10485 Reading Road, Cincinnati, OH 45241, US · 722 Corwin Nixon Blvd., South Lebanon, Oh 45065, US · 6960 Tylersville Rd, Mason, Ohio 45040, US · 10501 Loveland Madeira Rd, Loveland, Ohio 45140, US · 5370 Dixie Hwy, Fairfield, Ohio 45014, US

Financial ServicesBankingPersonal BankingBusiness BankingConsumer LendingBusiness LendingInvestmentsand Credit UnionLegalNon Profit
View all jobs at General Electric Credit Union

About General Electric Credit Union

LinkedInVisit site

Improving the Quality of Financial Lives

Industry
Financial Services
Company size
201-500 employees
Founded
1954
Headquarters
Cincinnati, OH
LinkedIn followers
3,537

At General Electric Credit Union (GECU), being a member means more than just better banking. It means being part of a community with access to solid financial solutions that put YOU first, not shareholders. A not-for-profit, full-service financial institution, we’ve experienced significant growth throughout the years and continue to be one of the most secure, stable financial institutions in the country. We’ve always remained true to the Credit Union philosophy of “People Helping People.” Chartered in 1954 for employees of General Electric Aircraft Engines, we’ve become one of the largest Credit Unions in the state of Ohio. Membership is now open to anyone in the Greater Cincinnati area. We’re committed to respectful engagement. Review our community guidelines here: https://bit.ly/4o339y9. NCUA Insured: Savings are federally insured by the NCUA up to at least $250,000 and backed by the full faith and credit of the United States Government.

Offices: 10485 Reading Road, Cincinnati, OH 45241, US · 722 Corwin Nixon Blvd., South Lebanon, Oh 45065, US · 6960 Tylersville Rd, Mason, Ohio 45040, US · 10501 Loveland Madeira Rd, Loveland, Ohio 45140, US · 5370 Dixie Hwy, Fairfield, Ohio 45014, US

Financial ServicesBankingPersonal BankingBusiness BankingConsumer LendingBusiness LendingInvestmentsand Credit UnionLegalNon Profit
View all jobs at General Electric Credit Union

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