Cincinnati, Ohio, United States · On-site
The Associate Service Manager will partner with the Service Manager to help perform operational support and oversight on behalf of the Market as well as general management support functions and special projects. Operatio…
Skills: Leadership, Operational Oversight, Compliance, Risk Management, Conflict Resolution
Cincinnati, Ohio, United States · On-site
As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our fam…
Skills: Staffing, Hiring, Succession Planning, P&L Management, Shrink Control
Tempe, Arizona, United States · Hybrid
$76k–$89k/yr
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it tak…
Skills: Insurance Licensing, Regulatory Compliance, Carrier Appointment Administration, Risk Mitigation, Process Improvement
Quinte West, Ontario, Canada · Hybrid
$53k–$105k/yr
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Analytical Thinking, Capital Management, Compliance Requirements, Due Diligence, Loan Documentation
Cincinnati, Ohio, United States · On-site
Job Description The Administrative Support Worker is responsible for assisting management with administrative tasks including, but not limited to, ordering, data entry, filing, etc. The Administrative Support Worker will…
Skills: Data Entry, Filing, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint
Cincinnati, Ohio, United States · On-site
As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our fam…
Skills: Customer Service, Product Knowledge, Merchandising, Communication Skills, Problem Solving
Atlanta, Georgia, United States · Hybrid
If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance. Everyone…
Skills: Business Development, Account Management, Consultative Sales, Clinical Engineering, Medical Device Management
Cincinnati, Ohio, United States · On-site
The Engineer's role is to actively participate in designing and executing technology solutions. They work on configuring, coding, and developing components while troubleshooting issues. Junior Engineers document their wo…
Skills: Cloud Computing, Network Methodologies, Software Methodologies, System Analysis, Troubleshooting
Cincinnati, Ohio, United States · On-site
$15/hr–$17/hr
Job DetailsJob Location: Corporate Office - Cincinnati, OH 45202Position Type: Part TimeSalary Range: $15.00 - $17.00 HourlySummary of Position: We are seeking a reliable and compassionate individual to serve as a Facili…
Skills: Janitorial Services, Custodial Work, Facility Maintenance, Accessibility Assistance, Sanitization
Cincinnati, Ohio, United States · Remote Solely
$24/hr–$26/hr
Job DetailsJob Location: Cincinnati, OH - Cincinati, OH 45201Position Type: Full TimeSalary Range: $24.35 - $26.35 HourlyTravel Percentage: NoneJob Shift: SwingJob Category: Health CareEducation Requirement: Bachelor&rsq…
Skills: Crisis Intervention, Risk Assessment, Behavioral Health Counseling, Emotional Support, Safety Planning
Cincinnati, Ohio, United States · On-site
$18/hr–$25/hr
Job DetailsJob Location: Cincinnati, OH 45202Position Type: Full TimeSalary Range: $18.00 - $25.00 HourlyLead Host Location: Nicola's Restaurant – Cincinnati, OH At Nicola's, hospitality begins the moment a guest w…
Skills: Reservation Management, Team Leadership, Guest Relations, Communication, Organization
Cincinnati, Ohio, United States · On-site
$18/hr–$25/hr
Job DetailsJob Location: Cincinnati, OH 45202Position Type: Full TimeSalary Range: $18.00 - $25.00 HourlyLead Host Location: Nicola's Restaurant – Cincinnati, OH At Nicola's, hospitality begins the moment a guest w…
Skills: Reservation Management, Team Leadership, Guest Relations, Communication, Organization
Cincinnati, Ohio, United States · On-site
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for…
Skills: Customer Service, Retail Technology, Inventory Management, Basic Arithmetic, Merchandising
Cincinnati, Ohio, United States · Remote OK
$32/hr–$40/hr
Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Im…
Skills: Industrial Automation, Field Service Repair, Troubleshooting, Equipment Installation, Customer Training
Cincinnati, Ohio, United States · On-site
$50/hr–$55/hr
Job DetailsJob Location: Cincinnati Area - Cincinnati , OH 45201Position Type: Per DiemEducation Level: Bachelor DegreeSalary Range: $50.00 - $55.00 HourlyTravel Percentage: NoneJob Shift: First ShiftThe Speech Therapist…
Skills: Clinical Assessment, Diagnostic Skills, Interpersonal Communication, Electronic Health Records, Evidence-Based Practice
Cincinnati, Ohio, United States · On-site
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Prescription Fulfillment, Patient Care, Inventory Management, Immunization Support, Customer Service
Cincinnati, Ohio, United States · On-site
WHO WE ARE: Headquartered in Southern California, Skechers—the Comfort Technology Company®—has spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of everythi…
Skills: Team Leadership, Visual Merchandising, Inventory Management, Operations Management, Sales Management
Florence, Kentucky, United States · On-site
Starting Pay $22.00 per hour with automatic rate increases of $.50 at both 60 days and 180 days of employment! Benefits PAID Training Company vehicles provided after training is completed and based on availability. Medic…
Skills: Meter Painting, Compliance Auditing, Infrastructure Maintenance, Hand Tools, Power Tools
Cincinnati, Ohio, United States · On-site
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members s…
Skills: Casino Surveillance, Incident Management, Regulatory Compliance, Team Leadership, Investigation
Cincinnati, Ohio, United States · On-site
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members s…
Skills: Security Patrol, Incident Reporting, Guest Services, Emergency Coordination, Key Control
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Associate Service Manager provides operational support and oversight for the market, focusing on money movement, trade support, and audit readiness. They lead the branch in executing strategic priorities by coaching service associates and ensuring compliance with firm policies.
Requires a high school diploma (college degree preferred) and active Series 7, 9, 10, and 66/63/65 licenses. A minimum of 2 years of industry experience is required, with strong leadership and supervisory decision-making skills.
The Associate Service Manager will partner with the Service Manager to help perform operational support and oversight on behalf of the Market as well as general management support functions and special projects. Operational support functions include, but are not limited to, money movement, trade support, operational approvals, and audit prep. The Associate Service Manager must have the ability to resolve problems using all available resources and escalate matters as necessary.
DUTIES and RESPONSIBILITIES:
LEADERSHIP:
Lead the Branch in executing the organization’s strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures
Identify Firm services and solutions that support clients’ needs including secure, digital offerings like Morgan Stanley Online, Digital Vault and Morgan Stanley Mobile including remote deposit capture features
Facilitate training as the Learning Partner for new hire Service Associates
Maintain strong relationships with key partners within the Branch, Market, Region and Home Office including participation in team meetings, regional and national calls
Promote a branch culture that is consistent with the Firm’s core values, including championing diversity and inclusion
Organize and lead meetings with Service Associate Team (SA) to advise of upcoming enhancements, policy changes, and/or holding trainings on Morgan Stanley systems, procedures, enhancements.
Ongoing training of the Service Associates (SA) by responding to daily inquiries regarding systems, procedures and policies, performing on the spot coaching sessions when issues arise and/or items come up for review that were incorrectly processed, and holding one on one sessions as needed
Oversee service transaction approvals and processes (e.g., trade error supervision, money movement, document handling, cashiering, trading and account maintenance) and ensuring reporting, logs and files are maintained and actioned appropriately
Oversee document handling by conducting quality assurance reviews on execution within operations area as well as the entire branch
Lead select operational remediation’s within the team and ensure corrective action is taken before deadlines
Facilitate resolution of client inquiries/requests
In collaboration with Service Manager (SM) ensure compliance with Firm policies and procedures by overseeing the execution of regular self-audit testing. Proactive with managing Audit Readiness Program in partnership with CBSO, CM, BSOs and SAs to ensure all operational responsibilities are processed consistently across the Market and accordingly to MS policies and procedures.
Participate in national calls to learn about new platform changes, policy and procedure updates, share best practices and learn about other timely updates
Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies
Assist with processing of trade adjustments and responding to operational alerts
Execute actionable items upon review of delegated reports and requests to meet service level expectations in a timely manner
Remedy and/or escalate service breaks to management team
OTHER:
Assist with special projects (e.g., recruit onboarding support, digital engagement initiatives)
Serve as a resource to Sales, Service, Risk and Home Office partners on behalf of Service Managers
Education and/or Experience
High School Diploma/Equivalency
College degree preferred
Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
At least 2 years of industry experience required (5 years industry experience recommended)
Demonstrated strong performance in current role for the prior 2 years, if applicable
Knowledge/Skills
Supervisory situational decision making skills mandatory
Effective written and verbal communication skills
Strong attention to detail
Ability to prioritize and resolve complex needs and escalate as necessary
Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies
Evidence of strong leadership and talent development capabilities
Exceptional organizational and time management skills
Exceptional conflict resolution skills
Ability to manage relationships, motivate and lead groups of people at various levels throughout the Market
Knowledge of Firm’s Risk & Compliance policies
Ability to think strategically
Service Manager (SM)
At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.
Morgan Stanley is a leading global financial services firm providing investment banking, securities, wealth management and investment management services. With a 90-year history, Morgan Stanley today operates in 42 countries serving corporations, governments, institutions, families and individuals. Morgan Stanley is a talent business that demands ongoing investment in our people. Key drivers of our success have been the breadth and tenure of our talent, as well as a unique culture and a set of values that guide our employees. We view Morgan Stanley’s talent and culture as a key competitive advantage enabling the Firm to achieve its potential and drive future success. As an integrated firm with scaled capabilities, we partner with clients at every stage of their financial journey. Our ability to do so is grounded in four pillars that define Morgan Stanley: a clear and consistent strategy to help clients raise, manage and allocate capital; a culture grounded in rigor, humility and partnership; financial strength through capital, earnings power and durability; and growth driven by smart, strategic investment globally. These pillars enable Morgan Stanley to provide trusted advice, operate with resilience across market cycles and deliver long-term value to our clients and shareholders. Social Media Disclosures: mgstn.ly/SocialDisclosure
Offices: 1585 Broadway, New York, NY 10036, US · 2000 Westchester Ave, Purchase, New York 10577, US · 522 5th Ave, New York, US · 20 Bank Street, Canary Wharf, London, England E14 4AD, GB · 1 Austin Road West, Kowloon, Hong Kong, HK
