Peachtree Corners, Georgia, United States · On-site
Mid level$8M raised
Position Summary The Repair Supervisor leads day-to-day operations of the Southern Cross repair and calibration facility in Peachtree Corners, GA. This role is responsible for managing technicians and shipping/receiving …
Skills: Team Management, Repair Operations, Calibration, NetSuite, Inventory Management
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Colorado Springs, Colorado, United States · On-site
$35/hr–$40/hr
Mid level$8M raised
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Colorado Springs, Colorado, United States · On-site
$22/hr–$25/hr
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Field Technician (Gas Module Exchange) Portland, OR
Beaverton, Oregon, United States · On-site
Entry level$8M raised
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Damage Prevention Specialist Utility Locate (Cobb County, GA)
Acworth, Georgia, United States · On-site
$18/hr
Entry level$8M raised
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Full-time
Posted 1d ago
~40 hrs/week
Responsibilities
The Repair Supervisor manages daily operations at the repair and calibration facility, including overseeing technicians and shipping staff. They are responsible for ensuring accurate work order processing, maintaining inventory levels, and reporting operational metrics to the VP of Products.
Requirements
Candidates must have at least 3 years of experience in a repair, service, or manufacturing environment with prior supervisory experience. Proficiency in ERP systems like NetSuite and the ability to follow technical SOPs are required.
Full job description
Position Summary
The Repair Supervisor leads day-to-day operations of the Southern Cross repair and calibration facility in Peachtree Corners, GA. This role is responsible for managing technicians and shipping/receiving staff, ensuring timely and accurate processing of repair, calibration, warranty work orders, and maintaining inventory for both repair consumables and instrument/parts sales. The Repair Supervisor serves as the operational point of contact for the Products LOB and reports directly to the VP of Products.
Key Responsibilities
Team Management
Directly supervise repair technicians and shipping/receiving personnel
Assign and prioritize work orders to maintain throughput and meet turnaround targets
Conduct performance evaluations, provide coaching, and identify training needs
Coordinate staffing coverage and cross-training to support operational continuity
Operations and Workflow
Oversee the end-to-end repair workflow: RMA intake, evaluation and triage, repair and calibration, QC, and outbound shipping
Ensure all work is performed in accordance with current SOPs for instrument repair and calibration
Monitor work order status and intervene to resolve bottlenecks or quality issues
Ensure calibration certificates and repair documentation are completed accurately and on time
Coordinate warranty repairs in accordance with manufacturer agreements
NetSuite Transactions
Monitor open repair and warranty work orders in NetSuite and ensure accurate, timely transaction processing
Assist technicians with NetSuite data entry and error resolution
Review and validate labor, parts, and service entries against physical work performed
Support month-end close by ensuring all completed work orders are fully processed and invoiced
Inventory Management
Maintain adequate stock levels of repair parts, calibration gas, consumables, and instrument sales inventory
Conduct periodic cycle counts and reconcile physical inventory to NetSuite records
Identify reorder needs and coordinate purchasing with appropriate internal contacts
Minimize obsolete or excess inventory through proactive monitoring
Reporting and Leadership Communication
Prepare and deliver regular operational reports to the VP of Products covering throughput, turnaround time, warranty claim volume, inventory status, and technician productivity
Track and report key metrics: units received, units completed, units pending, BER rate, and warranty vs. non-warranty mix
Flag capacity constraints, equipment needs, or process gaps as they arise
Support operational reporting tied to Teledyne GMI warranty invoicing requirements (monthly submission within 5 days of month-end)
Qualifications
Required
3+ years of experience in a repair, service, or manufacturing environment
Prior supervisory or lead technician experience
Demonstrated ability to read and follow technical SOPs and work instructions
Experience with an ERP or work order management system (NetSuite preferred)
Strong attention to detail and ability to manage multiple priorities in a shop-floor environment
Effective written and verbal communication skills
Preferred
Experience with gas detection instruments or other field measurement equipment
Familiarity with calibration documentation and NIST traceability requirements
Background in shipping/receiving operations, including carrier management and packaging standards
Experience preparing operational reports for management review
Working Conditions
Primarily shop/lab environment; occasional exposure to calibration gases in a ventilated space
May require occasional lifting up to 40 lbs
Standard Monday through Friday schedule; additional hours may be required during high-volume periods or month-end close
This is an ONSITE position; NON Remote!!
Equal Opportunity Employer
Sparus Holdings is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
EEO Statement
Sparus Holdings is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Reasonable Accommodation Requests
Sparus Holdings is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or accommodation while seeking employment, please emailrecruiting@sparusholdings.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
“Know Your Rights” Poster
The law requires Sparus Holdings to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link:Know Your Rights
Pay Transparency Non-Discrimination Provision
Sparus Holdings will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see thePay Transparency Nondiscrimination Provisionfor more information.
Sparus Holdings, LLC delivers business outsourcing services to North America’s leaders. Its subsidiaries provide a unique blend of differentiated, yet complementary services to provide a tightly integrated solution set for its customers while expanding its addressable market and future growth prospects. Sparus’ subsidiaries include:
-Southern Cross, LLC
-The Spear Group
-NAFS
-OneVision, LLC
-TruCheck Utility Metering Solutions
-United Locating Services (ULS)
-Allegiant Utility Services.
These organizations are widely recognized as leaders within their respective industry segments. They provide a complementary suite of field, professional services, technology, and products supporting the inspection, maintenance, repair, and replacement of critical electric and gas utility infrastructure. Sparus serves the full scope of customers’ outsourced services needs across a variety of end markets and technology-enabled service offerings.
Offices: 192 Technology Pkwy, Suite 500, Peachtree Corners, Georgia 30092, US
Sparus Holdings, LLC delivers business outsourcing services to North America’s leaders. Its subsidiaries provide a unique blend of differentiated, yet complementary services to provide a tightly integrated solution set for its customers while expanding its addressable market and future growth prospects. Sparus’ subsidiaries include:
-Southern Cross, LLC
-The Spear Group
-NAFS
-OneVision, LLC
-TruCheck Utility Metering Solutions
-United Locating Services (ULS)
-Allegiant Utility Services.
These organizations are widely recognized as leaders within their respective industry segments. They provide a complementary suite of field, professional services, technology, and products supporting the inspection, maintenance, repair, and replacement of critical electric and gas utility infrastructure. Sparus serves the full scope of customers’ outsourced services needs across a variety of end markets and technology-enabled service offerings.
Offices: 192 Technology Pkwy, Suite 500, Peachtree Corners, Georgia 30092, US