Patient Services Representative, OB-GYN Oncology, Full Time, First Shift
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Patient Services Representative, OB-GYN Oncology, Full Time, First Shift
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Full-time
high school, associate degree
Posted 1d ago
~40 hrs/week
Responsibilities
The patient services representative serves as the primary point of contact for patients, managing front office flow, scheduling, and lobby assistance. They are also responsible for insurance verification, pre-authorization of procedures, and maintaining accurate patient registration data.
Requirements
The position requires a High School Diploma or GED, with an Associate's Degree preferred. Candidates should have between 0 to 2 years of equivalent experience.
Full job description
The patient services representative will serve as the main point of contact for all patients. This position will interact with all patients as they enter, leave, or request assistance within any of our facilities. The patient services representative will exemplify customer service while ensuring each patient interaction is handled with care.
Responsibilities
Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient. Identifies any physical limitations of the patient and deploys intervention when necessary. Recognizes and responds appropriately to patients/families with behavioral health problems. Interprets population related data and plans care appropriately. Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect.
Front Office Flow:
Warmly greet patients with eye contact and a smile as they enter and leave the clinic. Answer any questions patient may have. Coordinate day of patient scheduling changes or adjustments. Assist patients in locating their destinations. Contact internal or external transportation services for patients if needed. Round lobby to ensure all patients are being taken assisted. Answer telephone and direct calls to appropriate areas. Adhere to all HIPAA policies and guidelines. Conduct end of day visit reconciliation.
Pre-Registration Process:
Initiate online verification and/or make phone contact with external groups to verify patient's benefits to certify/recertify all procedural services for patient. Ensure proper authorization is obtained for all scheduled and non-scheduled high dollar outpatient procedures and follow up on any missing data or account problems. Perform pre-authorizations and pre-certifications when needed.
Registration Process:
Collect data on all new patients and attempt to obtain demographic information on patient. Verifies complete and accurate patient information in registration. Provide knowledge of and assistance with MyChart enrollment for patients. Collect co-payments Follow standard consenting workflow.
Insurance Coordination:
Coordinate updating insurance changes or adding new insurance information into the appropriate registration fields for visits or diagnostic procedures. Complete Medicare Secondary Payer questionnaires for all appropriate patients. Ensure completeness for insurance billing and compliance. Collect insurance information as indicated in the Pre- Registration Minimum Data Set.
Clinical Coordination:
Assist with referral and work questions. Assist with pre-visit planning and preparation. Help with scheduling and medical record management. Place reminder calls to patients as needed.
Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!
About UC Health
UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.
At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.
As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.
We’ve cared for Cincinnati for more than 200 years, and we’re not stopping any time soon. We live for this.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Headquarters
Cincinnati, OH
LinkedIn followers
50,736
UC Health brings together the region’s top clinicians and researchers to provide world-class care to the Cincinnati community and beyond. From our centrally located UC Medical Center to our state-of-the-art West Chester Hospital, UC Health delivers the absolute best in treatment and care.
Continually recognized for excellence and backed by the academic strength of the University of Cincinnati, one of the nation’s top 25 public research universities, UC Health is revolutionizing how discovery-driven care is delivered.
It’s all part of UC Health’s mission to provide the highest quality and most compassionate healthcare through leading-edge clinical services, teaching, innovation and research across medical specialties.
UC Health is an equal opportunity M/F/Disabled/Veterans employer committed to a diverse and inclusive work environment.
careers.uchealth.com
Offices: 3200 Burnet Avenue, Cincinnati, OH 45229, US · 7700 University Drive, West Chester, OH 45069, US · 3151 Bellevue Avenue, Cincinnati, OH 45219, US · 3188 Bellevue Avenue, Cincinnati, Ohio 45219, US · 3113 Bellevue Avenue, Cincinnati, OH 45219, US