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Perform on-site installation, troubleshooting, and repair of complex automation control systems and software. Manage customer projects including needs identification, scheduling, and the creation of technical validation documentation.
Requires a Bachelor's degree, a valid driver's license, and the ability to travel 50% of the time. Preferred candidates have 5+ years of experience in industrial automation and proficiency with Rockwell Automation software and hardware.
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
As a field Support Engineer, you will be asked to travel throughout your assigned service area with a company vehicle to build customer relations and apply your technical expertise to on-site projects as you oversee field service deliverables, establish operational quality and assure customer satisfaction. You will provide customer support by performing on-site installation services and oversee any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. You will check out and approve operational quality of system equipment, instruct customers in the operation and maintenance of the system and serve as company liaison with customers on administrative and technical matters for assigned projects. You can expect day and overnight trips. You will report to the Territory Services Manager and work from the Columbus, Ohio area. Your work will be primarily remote, with 50% commutable travel to customers within the region.
This position is part of a job family. Experience will be the determining factor for position level and compensation.
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
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We are an Equal Opportunity Employer including disability and veterans.
If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.
At Rockwell Automation, we connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more intelligent, more connected and more productive. Throughout the world, our flagship Allen-Bradley® and Rockwell Software® product brands are recognized for innovation and excellence.
Offices: 1201 South Second Street, Milwaukee, WI 53204, US · 2 Executive Dr, Chelmsford, MA 01824, US · 6400 W Enterprise Dr, Mequon, WI 53092, US · 15375 SE 30th Pl, Bellevue, WA 98007, US · 1 Allen Bradley Dr, Cleveland, OH 44124, US
