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Lead the governance and execution of Service Level, Capacity, Performance, and Continuity management within a Federal Government ICT environment. Ensure services meet agreed levels and maintain robust disaster recovery and business continuity plans using ServiceNow.
Requires over 5 years of IT Service Management experience in complex enterprise or government environments. Applicants must be Australian Citizens holding a Baseline security clearance.
We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
The Performance, Capacity and Continuity Manager is responsible for the governance, execution, reporting, and continual improvement of Service Level Management, Capacity & Performance Management, IT Service Continuity Management (ITSCM), Business Continuity Planning (BCP), and Disaster Recovery (DR) processes within a Federal Government ICT environment.
Working within an ITIL-aligned service management framework and leveraging ServiceNow as the enterprise ITSM platform, the role ensures ICT services meet agreed service levels, remain capable of supporting current and future business demand, and can recover effectively from service disruptions or disaster events.
The position collaborates closely with government stakeholders, service providers, technical teams, cyber security personnel, and vendors to ensure contractual obligations, operational performance targets, and continuity requirements are achieved.
Lead and govern Service Level, Capacity & Performance, Business Continuity and Disaster Recovery practices within an ITIL-aligned environment
Monitor service performance, identify risks and trends, and deliver Service Improvement Plans to enhance outcomes
Develop and maintain capacity plans, analyse utilisation trends, and forecast future service demand
Maintain and test Business Continuity and Disaster Recovery plans, including coordinating exercises and post-incident reviews
Engage stakeholders, facilitate governance forums, and support audits while ensuring compliance with PSPF, ISM and contractual obligations
Proven experience (5+ years) in IT Service Management within complex enterprise or Federal Government environments
Demonstrated expertise in Service Level Management, Capacity & Performance, Business Continuity and Disaster Recovery
Strong capability in producing executive-level reports, dashboards, and governance artefacts (ideally using ServiceNow)
Excellent analytical, problem-solving and stakeholder engagement skills
Strong written and verbal communication skills, with the ability to work collaboratively across teams
This role does require the successful applicant to be an Australian Citizen and hold a Baseline level security clearance.
To apply for this role, follow the links or apply via our Careers page.
Recruitment process - virtual / face to face interview & background checks.
Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team [email protected] if you’d like to discuss any additional support during your application or throughout the recruitment process.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
An industry & technology leader serving government & commercial customers with smarter, more efficient innovations
Leidos is an industry and technology leader serving government & commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead, visit careers.leidos.com for our latest opportunities.
Offices: 1750 Presidents St, Reston, Virginia 20190, US · 11955 Freedom Drive, Reston, VA 20190, US · 1145 N 2nd St, Leavenworth, KS 66048, US · 9600 Great Hills Trail, Austin, TX 78759, US · 221 3rd St, Newport, RI 02840, US
