Berlin, Germany · Hybrid
$60k–$70k/yr
How will you make an impact? As our Customer Success Manager, you will serve as the primary point of contact for our customers across EMEA, helping them achieve both their technical and business goals while driving reten…
Skills: Customer Success Management, Technical Account Management, Technical Consulting, Headless CMS, Onboarding
Berlin, Germany · On-site
$55k–$100k/yr
LocationSAINT LOUIS, MO 63110 Scheduled Hours40 Position SummaryAssists in developing and conducting research projects, including experiment design, data analysis, and documentation of experiment results Job Description …
Skills: Analytical Thinking, Big Data Processing, Bioinformatics Tools, Communication, Complex Data Analysis
Berlin, Germany · On-site
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful:…
Skills: Environmental Services, Team Leadership, Hospital Housekeeping, Hazardous Materials Handling, Microsoft Excel
Berlin, Germany · On-site
Job Posting End Date: August 5, 2026 🛑 ARE YOU A CURRENT COUNTY OF KAUA'I EMPLOYEE? IF YES, DO NOT APPLY HERE! IF YOU APPLY ON THIS WEBSITE YOUR APPLICATION WILL NOT BE ACCEPTED.This posting is for External Candidates o…
Skills: Facility Management, Recreation Planning, Instruction, Scheduling, Volunteer Recruitment
Berlin, Germany · On-site
Requisition Number: 76770 The company built on breakthroughs. Join us. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of…
Skills: SAP Controlling FICO, Financial Analysis, Cost Accounting, PowerBI, Microsoft Excel
Berlin, Germany · Hybrid
Du möchtest die Zukunft juristischer Arbeit aktiv mitgestalten? Du interessierst Dich für die Verbindung von Rechtsberatung, Technologie und operativer Exzellenz? Du möchtest nicht nur über Innovation sprechen, sondern d…
Skills: Legal operations, Artificial intelligence, Legal innovation, Workflow analysis, Process standardization
Berlin, Germany · Hybrid
Join Alstom, a global leader in transportation solutions, committed to advancing sustainable mobility through innovative engineering. At Alstom, our vision is to shape the future of transportation, enhancing urban and gl…
Skills: Data Analysis, Data Visualization, Project Management, Change Management, Lean Management
Berlin, Germany · On-site
Job Description Summary Job Description Aufgabenbeschreibung: Leitung Teilbereich (Schicht) Spare Parts (ca. 10 Mitarbeiter) inkl. Azubis und zeitweilig zugeordnetes Fremdpersonal: fachliche und disziplinarische Führung …
Skills: Team Leadership, Shift Planning, Machining, Mechanical Processing, SAP
Berlin, Germany · On-site
$12/hr–$14/hr
At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experience…
Skills: Valet Parking, Customer Service, Manual Transmission Operation, Parallel Parking, Hospitality
Berlin, Germany · Hybrid
ResearchGate is the professional network for scientists and researchers. From climate change and emerging diseases to food security and the responsible development of AI, the challenges facing our world are complex. Stil…
Skills: TypeScript, React, CSS, GraphQL, PHP
Berlin, Germany · On-site
$35k–$37k/yr
Job Description WE HELP TO CHANGE THE WAY YOU MOVE Das Beste aus Europa - in einer führenden Autovermietung! Denn bei Europcar Mobility Group gilt, immer gemeinsam voran. Unser Ziel ist es, attraktive Alternativen zum Fa…
Skills: Team Leadership, Customer Service, Sales, Fleet Management, Personnel Planning
Berlin, Germany · On-site
Current Saint Francis Employees - Please click HERE to login and apply. This position is ECB status – requires a minimum number of worked hours per month as needed by the department; limited benefit offerings. Job Summar…
Skills: Nuclear Medicine Technology, Radiopharmaceutical Administration, Patient Care, Radiation Detection Equipment, Quality Control
Berlin, Germany · On-site
Essential Functions: Customer Service •Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs •Seeks out customers to understand his/her need…
Skills: CDL Driving, Customer Service, DOT Compliance, Vehicle Inspection, Loading and Unloading
Berlin, Germany · On-site
$31/hr–$51/hr
Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, …
Skills: Supervision, Performance Management, Compliance, Customer Relationship Management, Risk Mitigation
Berlin, Germany · On-site
$97k–$145k/yr
LocationNew York, New YorkShift:Day (United States of America)Description: Experience the Pride of a Quality-Driven Career At NewYork-Presbyterian Hospital, every day is an opportunity to elevate the standard of care. Ou…
Skills: Project Management, Quality Improvement, Patient Safety, Process Improvement, Data Analysis
Berlin, Germany · On-site
In Teilzeit mit 100-120 Stunden monatlich. Zunächst befristet auf zwei Jahre. Bei uns stehst du im Vordergrund. Und ein ganzes Team hinter dir: Denn Respekt, gegenseitige Wertschätzung und Unterstützung sind für uns das …
Skills: Goods Receipt, Inventory Management, Merchandising, Order Picking, Loading and Unloading
Berlin, Germany · On-site
Electrical Engineering Intern Location: Berlin Employment type: Full-time, paid internship Duration: 6 months, with the possibility of extension Join IN2 in Berlin IN2 is looking for an enthusiastic Electrical Engineerin…
Skills: Electrical Design, Lighting Design, Power Systems, Communications Systems, Fire Alarm Design
Berlin, Germany · On-site
Administers and manages an assigned caseload of leave of absence cases from initiation through return to work. Provides comprehensive case management, general administration, and program compliance with the Family and Me…
Skills: Leave of Absence Administration, FMLA Compliance, ADA Interactive Process, USERRA, Case Management
Berlin, Germany · On-site
Southeast. Always the right career direction. Job Description SummaryInterviews and obtains all necessary information to register or admit patients. Obtains signatures for permission for treatment and reimbursement for s…
Skills: Patient Registration, Medical Terminology, Revenue Cycle Management, Insurance Verification, Customer Service
Berlin, Germany · On-site
Bei GALVANY ist es unser Ziel, klimaneutrales Wohnen für alle zur Realität zu machen. Wir setzen auf Umsetzung und entwickeln konkrete, smarte Lösungen, indem wir Wärmepumpen, Batteriespeicher und Smart Metering einfach …
Skills: Legal Strategy, Corporate Law, Risk Management, Compliance, Process Automation
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Serve as the primary point of contact for EMEA customers to drive retention, expansion, and successful product onboarding. Act as a trusted advisor by aligning product implementation with customers' business goals and collaborating with internal Sales, Product, and Support teams.
Requires at least 3 years of experience in a customer-facing technical role with mandatory experience in headless products like CMS or PIM. Candidates must have excellent English skills and familiarity with current web and mobile technologies.
How will you make an impact?
As our Customer Success Manager, you will serve as the primary point of contact for our customers across EMEA, helping them achieve both their technical and business goals while driving retention and expansion using our product. You will build personal relationships with multiple stakeholders per account, earning their trust and respect by enabling them to achieve success. You will work closely with our Sales, Product, and Support teams and report directly to our Customer Success Team Lead.
Our Customer Success Managers assist in ensuring successful onboarding, advise customers on best practices to ensure long-term project success, and help customers establish Centres of Excellence. Further, we define what success and value mean for each customer, to ensure that their implementation achieves their business goals.
We are looking for a Berlin-based candidate to meet regularly with colleagues in person. Please submit your application and CV in English only.
Becoming a trusted advisor to our customers and serving as their advocate for Hygraph.
Guiding and helping customers at each stage in their journey with us - from onboarding to product discovery, implementation, initial project success, and finally expanding the use of Hygraph within the organisation wherever relevant.
Developing strong knowledge of the product and our best practices, working closely with the product team on product delivery and feedback.
Identifying expansion opportunities with your customers and coordinating with our sales team to achieve win-win contract growth.
Being in continuous touch with both business leaders and developers, as well as other stakeholders.
Preparing, organising, and leading check-in calls, meetings, and business reviews with customers.
Connecting customers with other subject matter experts within Hygraph.
Efficiently prioritising and addressing multiple requests from multiple customers.
At least 3 years of professional experience in an outward-facing role such as customer success management, technical account management, or technical consulting.
Experience with headless products is mandatory (CMS, PIM, e-comm, or other tools. Agency background is also beneficial.)
Familiarity with current web and mobile technologies in the context of project development.
Experience working with annual or multi-year subscription sales models.
Experience working with solution architects, developers, and/or technical support teams to solve customers’ technical challenges.
Ability to prioritise a large number of competing requests and to thrive under pressure.
Excellent English communication skills, both verbal and written. German is a plus to support DACH customers.
CMS experience and knowledge (either as a developer or author) is a plus.
Success in driving strategy and achieving outcomes for large companies is a big plus (Fortune 500, Global 2000, etc.)
Occasional on-site customer visits are expected to strengthen partnerships and deliver enablement sessions/workshops when needed.
Intro call with the People Team
Interview with our Customer Success Team Lead
Live case scenarios session with our team
Conversation with the CEO
Reference Check
Job Offer
The response time after application, screening applications, and setting up the first intro call is usually within 1-2 weeks. You could expect some alterations when necessary.
Hygraph is a dynamic Berlin-based startup that empowers thousands of developers and content teams to create dynamic digital experiences that effortlessly engage their customers. Hygraph is on a mission to eliminate complexity for global teams and help them scale content without friction. Our platform empowers you to create, deliver, and distribute content faster and at scale. We’re a team committed to shaping the future of AI-powered content platforms. We are trusted to manage content for teams from over 50,000 organisations, like Dr. Oetker, Shure, Samsung, Ashley Furniture, Telenor, Philips, and Gamescom.
You will be part of a remote-first and globally distributed team that is committed to working collaboratively, transparently, and passionately. We believe in a remote-first approach where everyone is encouraged to do their best from wherever they are and work together with transparency, accountability, and ownership. We learn continuously through feedback and have a yearly learning budget to attend training and conferences.
Hygraph is an equal opportunity employer committed to hiring people with diverse backgrounds. We believe that diversity, unique experiences, qualities, and different cultures enrich our workspace's productivity and promote innovation and creativity.
Simplify complexity and speed up content velocity with our enterprise-ready Headless CMS
Headless CMS for teams scaling their content operations. Structure any content, so your entire team can launch faster with AI you can control and trust.
Offices: Dircksenstraße 47, Berlin, 10178, DE
