Berlin, Germany · On-site
About Us At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading…
Skills: Hospitality Management, Member Engagement, Event Planning, Interpersonal Skills, Networking
Berlin, Germany · On-site
Für unseren Standort Berlin suchen wir eine*n Technischen Systemplaner*in / Zeichner*in Elektrotechnik (m/w/d) mit praktischer Erfahrung in EPLAN Electric P8. Du erstellst Stromlaufpläne und Ansichtszeichnungen nach plan…
Skills: EPLAN Electric P8, Circuit Diagrams, View Drawings, Project Administration, Electrical Planning
Berlin, Germany · Hybrid
More about the role Deep Learning Engineers form the core of our team at Audatic. If you are excited to develop novel deep learning algorithms for audio processing, we have a fantastic job opportunity for you! Your respo…
Skills: Deep Learning, Python, Audio Processing, Digital Signal Processing, Neural Network Architectures
Berlin, Germany · On-site
$4k–$4k/mo
Wir suchen Gefahrgutfahrer (m/w/d) für die Flaschengasausfuhr im Nahverkehr (Tagschicht von Mo. – Fr.) für unseren Standort in Berlin. Wir freuen uns auf dich! Deine Herausforderung: Der ordnungsgemäße Transport von Flas…
Skills: CE Driving License, Code 95 Certification, ADR Certification, Forklift Operation, Hazardous Materials Transport
Berlin, Germany · Hybrid
Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We of…
Skills: Content Strategy, Brand Management, Social Media Marketing, Influencer Marketing, Community Building
Berlin, Germany · On-site
SCADA Ingenieur (m/w/d) Einsatzort: Berlin Arbeitszeit: 40 Stunden/Woche Bitte beachten Sie: Diese Rolle ist ausschließlich vor Ort in Berlin auszuüben. Über uns ITM Power ist ein führendes Unternehmen in der Grünen-Wass…
Skills: SCADA Development, Automation Technology, Cybersecurity, WinCC SCADA, OSI PI Systems
Berlin, Germany · On-site
Job Description SummaryPower Conversion & Storage treibt die elektrische Transformation der weltweiten Energieinfrastruktur voran. Wir entwickeln und liefern fortschrittliche Motor-, Antriebs- und Steuerungstechnologien,…
Skills: Automation Technology, Power Electronics, Energy Technology, Mathematics, Physics
Berlin, Germany · Hybrid
$101k–$135k/yr
About the job About Sanofi We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline –…
Skills: Medical Affairs, Team Leadership, Stakeholder Engagement, Medical Strategy, Evidence Generation
Berlin, Germany · Hybrid
THE ROLE & THE TEAM Zalando Marketing Services (ZMS) is revolutionizing e-commerce marketing by helping partners build love brands, create strong customer relationships, and accelerate their business through data-infused…
Skills: Java, Spring Framework, Distributed Systems, Kubernetes, AWS
Berlin, Germany · Hybrid
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Presales, System Integration, Proposal Writing, Wireless Networks, Naval Solutions
Berlin, Germany · On-site
About Andercore Andercore is the AI-native supplier of industrial materials for energy, infrastructure, and construction in wholesale and beyond. We trade with global suppliers and distribute to European customers on our…
Skills: Onboarding, Employee Administration, Office Management, Internal Documentation, Vendor Management
Berlin, Germany · Hybrid
Wir suchen für unser Ecosystem & Partnerships Team eine:n Digital Consultant. Im Rahmen der de:hub Initiative arbeitest du gemeinsam mit anderen Digital Consultants, Hub Manager:innen und Projektleiter:innen an der Verne…
Skills: Project Management, Strategic Consulting, Network Management, Partner Relations, Stakeholder Management
Berlin, Germany · Hybrid
Our mission is to enable everyone to build wealth. We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. T…
Skills: Java 21, Spring, PostgreSQL, MariaDB, Redis
Berlin, Germany · On-site
$20/hr–$30/hr
🎤 Warum voize? Weil wir mehr sind als nur ein Job! Bei voize glauben wir: Das größte Geschenk für Pflegekräfte ist Zeit - Zeit für Fürsorge, echte Verbindung und Präsenz. Heute geht genau diese Zeit in Bürokratie und ko…
Skills: Nursing expertise, Training and Coaching, Digital Literacy, Communication, Interpersonal Skills
Berlin, Germany · On-site
ÜBER UNS CAPRI CONSULT ist das Beratungsunternehmen für HENRYs, High Earners Not Rich Yet, die ihr Einkommen strategisch in Vermögen verwandeln wollen. Unser Ziel: In den nächsten drei bis fünf Jahren werden wir die Nr. …
Skills: Sales Coordination, CRM Management, Appointment Scheduling, Commercial Administration, Communication Skills
Berlin, Germany · On-site
Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and re…
Skills: Strategic Sourcing, Category Management, Contract Negotiation, Supplier Relationship Management, Cost Reduction
Berlin, Germany · On-site
$15k–$17k/yr
Über uns: Mehr als nur Immobilienexperten Wir sind E&V Commercial Berlin. Der Marktführer für Wohn- & Geschäftshäuser in Berlin. In unserem Team vereinen wir Motivation und Professionalität mit langjähriger, geballter Im…
Skills: IT Infrastructure, System Support, Data Management, Network Security, Business Administration
Berlin, Germany · On-site
Req ID:522319 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we off…
Skills: Executive Support, Office Management, Calendar Management, Executive Communication, Presentation Preparation
Berlin, Germany · Hybrid
The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consum…
Skills: Partnership Marketing, Strategic Marketing, Relationship Management, Lead Generation, Event Management
Berlin, Germany · On-site
$37k/yr
. Wir bei NESPRESSO bringen motivierte Menschen mit spannenden Produkten zusammen. Dabei sind wir wie unser Kaffee: voller Nuancen, die sich ergänzen und gemeinsam zu einem großartigen Ganzen entfalten. Wir suchen ab sof…
Skills: Sales Talent, Customer Service, Team Coordination, Employee Onboarding, Retail Operations
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Community Lead is responsible for managing the member experience, fostering community through curated events, and ensuring building operational standards are met. They handle member onboarding, retention efforts, and coordinate with cross-functional teams to maintain a welcoming environment.
Candidates should possess a Bachelor's degree or equivalent experience and at least 2 years of experience in hospitality. Proficiency in the local language and strong interpersonal and organizational skills are required.
At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.
As a Community Lead, you are integral to the elevated member experience at your WeWork location. You will report to your building each day and will be responsible for ensuring we meet our members’ needs and maintain our WeWork global standards. In addition, you’ll ensure we deliver on our targets for an un-compromised member experience through curated events based on members’ interests, introducing members to each other for business opportunities, and creating a welcoming environment for members and their guests.
Depending on the location you are assigned, you’ll either work with a variety of members from different backgrounds and industries, or focus your efforts on one of our Enterprise clients. Employees supporting our Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities than employees in our Classic locations.
Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following:
Membership Engagement & Retention:
Complete scheduled, quarterly conversations with owned accounts to help them maximize the value of their WeWork membership while checking in on all members regularly to understand their ongoing experience.
Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
Follow up in person with all members who’ve submitted a bad rating for conference rooms, poorly rated a ticket, or submitted a negative response in our member experience system, Medallia.
Follow the model for issue resolution, utilizing the severity scale to determine the next steps. Ensure the proposed solution fully meets the member's needs.
Review all Medallia responses to understand areas of improvement and implement proactive changes, keeping member experience top of mind.
Support front desk coverage schedule as needed, ensuring there is consistent coverage during business hours.
Move-In & Move Out :
Conduct pre-move-in meetings with all new accounts to ensure a successful move in.
Complete the New Member Orientation process for all new accounts within the building.
Curate new member on-boarding materials such as welcome member notes, FAQ guides, etc to provide on move-in day.
Conduct move out interviews to understand the departing members’ overall experience.
Events:
Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate Events team.
Set up and host weekly social events that help to create a community within your location and execute value-driving events planned by the Events team when applicable in the building.
Distribute all necessary info to promote the event including creation and posting of weekly events poster and individual event posters.
Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
Building Operations and Management:
Conduct morning walkthroughs to address any issues, escalating any recurring issues to your manager and/or relevant cross-functional teams.
Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues via email, in person, or broadcast.
Manage the energy in the building ensuring music levels and activations are appropriate to the daypart and occasion.
Liaise with in-building, third party cleaning companies to ensure space is kept up to standards.
Track, audit, and organize keys collected and distributed. Manage keycard stock and request new inventory as needed.
Oversee Community responsibilities for Member companies in buildings where Community is not present which may include owning certain operational duties, liaising with Sales and Account Management, as well as supporting specific contractual agreements.
Safety and Security:
Review and understand the role in the building management & WeWork provided Emergency Action Plans.
Create incident reports as necessary, respond appropriately, escalate any medical emergency (injury or illness), and respond to instructions from Leadership regarding emergency situations or security alerts.
Sales Support:
Conduct building tours set up by the Sales team for VIPs or prospective members as needed.
Alert appropriate contact on the Growth Team when a member gives notice of any desire to have a Growth related conversation (ex. move-out requests, extensions, transfers, etc).
Hand-off prospective member sales to appropriate sales contacts (walk-ins, current members, guests, etc).
Conduct tours of the space for potential new members while sharing benefits tailored to their needs.
We’d love to hear from you if you meet the qualifications below:
Bachelor’s Degree or equivalent experience
2+ years of experience in hospitality
Proficient local language and understanding of local culture required
Excellent interpersonal and networking skills
Strong verbal and written communication skills
Strong organization skills with the ability to multitask projects from start to finish
You are attentive to detail and manage tasks efficiently and effectively
You enjoy and thrive at continually growing relationships
Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.
Whether you’re an established enterprise or a growing startup, discover flexible spaces and solutions to move your business forward with WeWork. Welcome to the workplace of tomorrow.
Offices: 115 W. 18th Street, New York, NY 10011, US · Avenida Paulista, 1374, Sao Paulo, SP 01310-100, BR · 12 Grove Mews, London, England W6 7, GB
