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About Skillz

If you want to build, own, and see your impact — join Skillz and level up your career.

Skillz is the competition infrastructure platform that powers real-money, skill-based tournaments inside mobile games. We didn't just enter the competitive gaming market — we invented it. Founded in 2012 by entrepreneur and inventor Andrew Paradise, Skillz built the category from scratch: the patented matchmaking, identity, payments, fraud protection, and developer tools that make fair, real-stakes competition possible at scale.

Skillz hosts billions of casual mobile gaming tournaments for millions of players worldwide and is revolutionizing the gaming industry. By fostering social competition within games, the Skillz platform helps developers build multi-million dollar franchises by enabling real-money activity in their games and providing operational support while connecting players through fair, enjoyable, and meaningful competition.

Today, Skillz is part of FIRY — a global holding company operating at the intersection of gaming, AI-powered performance marketing, and developer infrastructure. Alongside RZR, our AI-driven ad network, and Beamable, our backend and LiveOps platform, Skillz sits at the center of a compounding data flywheel that no standalone competitor can replicate. 800,000+ daily tournaments. $7.5 billion in lifetime prizes paid to players. 90 million registered users.

We're a high-conviction team of builders who came from Apple, Amazon, Google, Microsoft, Tesla, X, Roblox, Zynga, Samsung, Lyft, EA, Riot, Nexon, Gameskraft, PlayStation, Unity, Scopely, Tinder, Intel, Deloitte, EY, Twitch, DraftKings, Wynn Resorts, and more. We operate like a startup, hold ourselves to high standards, and move fast with purpose. If you want to work on infrastructure that matters — and be part of a team that fights for what it builds — Skillz is the right place.

About the Role 

You'll own the roadmap for features that directly shape how customers and VIP users interact with our platform—giving you the chance to make a visible, measurable impact on satisfaction and engagement from day one.

RMG / SOCIAL GAMING EXPERIENCE REQUIRED

Responsibilities

Roadmap Execution & Product Development

• Own end-to-end PRD creation for CX/support tooling and VIP-specific features, ensuring each is high-quality, validated, and approved for build
• Build and manage a rolling roadmap of CX and VIP initiatives
• Drive on-time delivery of CX and VIP initiatives against agreed timelines, proactively flagging and resolving blockers
• Partner with engineering, design, and cross-functional teams to move approved PRDs from concept to build-ready status

Performance Measurement & KPI Ownership

• Establish baseline CX and VIP funnels and stand up a live KPI dashboard within the first month (CSAT, time to first response, time to resolution, contact rate, VIP retention, VIP NGR, VIP ARPU, VIP engagement, etc.)
• Own and drive continuous improvement in CSAT
• Own and drive VIP NGR growth
• Reduce time to resolution through process and product improvements
• Sustain and iterate on performance gains through ongoing experimentation, testing, and refinement rather than one-time fixes

Market & Strategic Insight

• Conduct in-depth CX and VIP experience research, uncovering support journey pain points and high-value player needs
• Translate customer and VIP insights directly into PRDs and product proposals
• Identify whitespace opportunities to inform the medium-term CX and VIP roadmap
• Lead implementation of approved PRDs 
• Measure post-launch impact through user engagement analysis, and surface key insights to inform the next iteration cycle

Key Competencies

• Strategic Vision: Develop and drive product strategy aligned with business goals in the real money gaming industry.

• Market Understanding: Deep understanding of gaming trends, player behaviors, and competitive landscape to inform product decisions.

• Cross-functional Collaboration: Ability to collaborate effectively with engineering, design, marketing, and finance teams to deliver successful products.

• Analytical Skills: Proficient in data analysis to identify opportunities, measure product performance, and drive informed decision-making.

• Leadership: Lead and inspire cross-functional teams to execute product initiatives efficiently and effectively.

Experience 

• 6-8 years of experience building and delivering user-centered, engaging experiences across a range of platforms and demonstrated success and impact of your efforts for both users and business, with at least 3-4 years in gaming industry (RMG or Social Gaming).
• Proven success designing, launching, and optimizing user-centered features that drive engagement and monetization.
• Deep understanding of game loops, player psychology, and community-driven engagement systems.
• Strong analytical mindset with proficiency in interpreting data and applying insights to product decisions.
• Experience leading cross-functional projects and influencing without direct authority.
• Excellent communication and stakeholder management skills.
• Passion for gaming and creating experiences that connect and inspire players globally.

Location: Hybrid in Bangalore, India. 

Travel Requirement: Less than 10% 

Why Skillz

• You're building infrastructure, not just features. Skillz is the competition layer for mobile gaming — the matchmaking, payments, identity, and fraud systems that make real-stakes competition trustworthy at scale. The work here compounds. Every improvement to the platform makes every tournament on it better.
• Founder-led. Andrew Paradise founded Skillz in 2012 with a single conviction: that fair, real-money skill-based competition should exist at scale. Thirteen years later, he’s taken the company public on the NYSE, built a portfolio of three independent businesses, earned 90+ patents, and won the largest false advertising verdict in U.S. history. He is still here — still the founder, still the CEO, still building. That kind of long-term commitment and alignment is rare in any company. At Skillz, it defines the culture from the top down.
• Part of a compounding ecosystem. Skillz is one of three businesses inside FIRY — alongside RZR, our AI-powered performance ad network, and Beamable, our developer backend platform. Your work spans gaming, ad tech, identity, payments, and ecommerce. The platform you build on gets smarter and more valuable with every player, developer, and advertiser that enters the ecosystem.
• Time Off. Competitive PTO and company holidays.
• Recognized Success. Skillz has earned recognition as one of Fast Company's Most Innovative Companies, CNBC's Disruptor 50, San Francisco Business Times' Best Places to Work, Forbes' Next Billion-Dollar Startups, and the #1 fastest-growing company in America on the Inc. 5000 list, and many more.

Join Skillz and Let's Redefine the Boundaries of Gaming!

Together, we'll create a world where skill, passion, and innovation thrive. We look forward to having you on board!

Skillz embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status, and we operate in compliance with the San Francisco Fair Chance Ordinance.

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