Requisition Number: 232155 Job Description The Customer Experience Coordinator provides outstanding customer service to both our internal partners and our customers through various activities using their knowledge of Ala…
About the Role As a seasonal Experienced Tax Professional at H&R Block, you are a trusted advisor who helps clients navigate complex tax situations with confidence. You'll use your expertise to prepare accurate returns, …
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About the Role As a seasonal Experienced Tax Professional at H&R Block, you are a trusted advisor who helps clients navigate complex tax situations with confidence. You'll use your expertise to prepare accurate returns, …
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Lowe's Companies, Inc.
Warehouse Part Time Overnight
Auburn, Washington, United States · On-site
$18/hr–$19/hr
Entry level$22B raised
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Lowe's Companies, Inc.
Full Time - Sales Associate - Building Materials - Day
Auburn, Washington, United States · On-site
$18/hr–$19/hr
Entry level$22B raised
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$23/hr–$29/hr
Full-time
high school
Medical insurance, Dental insurance, Vision insurance, 401(k), Profit sharing, Employee stock ownership plan
Posted 10d ago
~40 hrs/week
Responsibilities
The Customer Experience Coordinator manages the scheduling and dispatching of field technicians while serving as a primary point of contact for fire suppression system inquiries. They are responsible for maintaining accurate records, preparing reports, and resolving customer or fire marshal issues through professional communication.
Requirements
Candidates must possess a High School Diploma or GED and demonstrate excellent phone demeanor with prior customer service experience. A minimum of 2 years of experience with fire suppression systems is preferred, along with proficiency in Microsoft Office.
Full job description
Requisition Number: 232155
Job Description
The Customer Experience Coordinator provides outstanding customer service to both our internal partners and our customers through various activities using their knowledge of Alarm Systems, Portable Fire Extinguishers, Suppression Systems or Sprinkler Systems. Duties include answering customer calls, assisting with customer needs, scheduling service for customers, assisting in account reconciliation, preparing reports and invoices, securing permits, and ordering for occasional miscellaneous projects.
Key Responsibilities Include:
Serve as a liaison regarding fire systems (alarm, portable extinguisher, suppression, or sprinkler) in order to support customers with relevant and accurate information.
Carry out procedural tasks to support interdepartmental relationships and provide problem solving solutions to internal teams. Manage workload of assigned field technicians based on available work, the knowledge and skill set of technicians, and route optimization.
Accurately assist all partners with concerns related to fire suppression systems, fire marshal issues, and more. Expected to be the main point of contact within the scheduling department for issues of this nature.
Responsible for clearly and concisely gathering information from Service Managers and technicians to better understand or de-escalate situations. Responsible for successfully resolving problems with customers or fire marshals using technical knowledge and professional communication.
Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats.
Use the external communications system to access required information for specified purposes.
Provide operational support by utilizing fire suppression system knowledge to customers, vendors, and internal partners. Schedule and dispatch technicians to customer sites according to customers scheduled inspection frequency, customer requests, and emergency service calls.
Support project managers by performing simple tasks and following established procedures related to resolution of fire suppression issues.
Skills/Qualifications
Required:
High School Diploma/GED
Excellent phone demeanor and experience with customer service; experience must include answering phones and transferring calls
Preferred:
Proficiency with the Microsoft Office Suite
Minimum 2 years of Fire Suppression Systems experience
Experience with reading, understanding, and creating quotes.
Fire Certifications
Benefits Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
• Competitive Pay • 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP) • Disability, Life and AD&D Insurance, 100% Company Paid • Paid Time Off and Holidays • Skills Development, Training and Career Advancement Opportunities
Compensation A reasonable estimate of base salary for this role ranges between $23.49 - $29.59/Hour. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision.
Company Information Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
Job Category: Office Administration Organization: Fire Employee Status: Regular Schedule: Full Time Shift: 1st Shift
Cintas Corporation, a Fortune 500 company headquartered in Cincinnati, specializes in helping businesses of all sizes get Ready™ for the Workday®. We provide a comprehensive range of products and services, including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, ensuring that our clients' facilities and employees are clean, safe, and at their best. As a publicly traded company (CTAS) listed on the Nasdaq Global Select Market, we are proud to contribute to the success of over one million businesses worldwide.
About Us: https://www.cintas.com/company/
Our Careers & Our Culture: https://www.careers.cintas.com/?utm_source=LinkedIn&utm_medium=LI-Profile
Terms of Use: https://www.cintas.com/tou