Visit Annapolis & Anne Arundel County (VAAAC) is a fast-paced, mission-driven destination marketing and management organization. The Part-time Destination Experience Associate serves as a front-line ambassador for the de…
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$25/hr
Part-time
Paid sick and safe leave, Parking
Posted 23d ago
~30 hrs/week
Responsibilities
The associate serves as a front-line ambassador providing visitor information, destination resources, and operational support at various locations. They are responsible for maintaining brochure inventory, assisting with event activations, and ensuring visitor displays remain engaging and accurate.
Requirements
Candidates should have previous experience in customer service, hospitality, or tourism and possess excellent communication skills. The role requires the ability to pass a TSA background check and maintain a flexible schedule including weekends and holidays.
Full job description
Visit Annapolis & Anne Arundel County (VAAAC) is a fast-paced, mission-driven destination marketing and management organization. The Part-time Destination Experience Associate serves as a front-line ambassador for the destination, providing exceptional visitor service, destination information, and operational support across VAAAC’s visitor facing locations.
This position may work at The Welcome Center by Visit Annapolis & Anne Arundel County at BWI Thurgood Marshall Airport, the Visitor Center at 26 West Street in Annapolis, and other off-site locations or events based on organizational needs. This position reports to the Assistant Director of Destination Experience.
Key Responsibilities:
Traveler and Engagement Experience
Greet and assist travelers and visitors by providing knowledgeable, welcoming, and timely information about events, attractions, dining, accommodations, transportation, and other destination experiences.
Provide directions, maps, travel guides, brochures, and other resources to assist visitors with navigating Anne Arundel County, and Maryland. Answer visitors' questions in person, by phone, and through email inquiries.
Manage Welcome Center brochure inventory
Destination Displays and Visitor Engagement
Help ensure visitor facing information, promotional materials, displays, and resources remain current accurate, organized and visually engaging.
Monitor and maintain inventory of visitor information and promotional materials.
Event and Conference Support
Support on-site destination activations for major conferences, meetings, conventions, and events throughout the region.
Assist with preparing and distributing destination materials, visitor information, displays, and other resources for conference and event attendees.
Visitor Center and Operational Support
At the BWI location you will adhere to all applicable airport security requirements and procedures and assist travelers with appropriate airport resources, including directing lost-and-found inquiries to the appropriate airport department.
Respond to special guest requests, including accessibility and language assistance, with professionalism.
Other duties as assigned.
Work Environment
Airport-based, front-facing position requiring frequent interaction with the public.
May involve standing for extended periods.
Flexible scheduling required, including weekends, evenings, and holidays.
Location (various locations)
Baltimore Washington International Thurgood Marshall Airport
26 West St, Annapolis, MD 21401
While in training you will be required to work at the Annapolis location until the Welcome Center is open
Qualifications
Previous experience in customer service, hospitality, or tourism strongly desired.
Excellent communication and interpersonal skills.
Ability to multitask and remain calm in high-traffic situations.
Knowledge of the local area (transportation options, hotels, dining, attractions) preferred.
Proficiency in English; additional languages are a plus.
Must pass a TSA background check required by the airport
Compensation
$25/hour
25-30 hours per week
Benefits
Paid sick and safe leave in accordance with Maryland law
Parking
Additional Information
Eligible applicants may be subject to a background investigation under federal or state laws and regulations. A conviction is not an automatic disqualification to employment. Erroneous, misleading, or fraudulent information on an application is sufficient grounds for rejection from the hiring process, removal from the list of eligibles, withdrawal of an offer for employment or immediate discharge.
About Visit Annapolis & Anne Arundel County:
Visit Annapolis & Anne Arundel County is a nonprofit, partnership-focused Destination Marketing/ Management Organization (DMO). VAAAC’s mission is to foster a welcoming destination and promote tourism on behalf of our visitors, partners, and community. VAAAC’s main office is located in historic downtown Annapolis, Maryland at 26 West Street.
The official destination marketing and management organization for Annapolis and Anne Arundel County, Maryland, USA.
Industry
Leisure, Travel & Tourism
Company size
11-50 employees
Founded
1989
Headquarters
Annapolis, Maryland
LinkedIn followers
2,831
Visit Annapolis and Anne Arundel County (VAAAC) is a nonprofit, membership-based Destination Marketing Organization (DMO) that generates revenues for the local economy by promoting Annapolis and the Chesapeake Bay to leisure and business travelers across the country and around the world. As the county DMO, we execute strategic marketing and sales campaigns that position our portfolio of brands to key markets encouraging first-time as well as repeat visitation to the county. Our strategy combines multi-channel advertising, inbound marketing campaigns, direct sales initiatives, and continued media relationship nurturing.
Offices: 26 West St, Annapolis, Maryland 21401, US