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Communication Specialist I - Ambulance Dispatch (EMT required)
Roanoke, Virginia, United States · On-site
$20/hr–$28/hr
Entry level$305K raised
Employment Status:Full timeShift:Variable Hours (United States of America)Facility:2301 Brambleton Ave SW - RoanokeRequisition Number:R162182 Communication Specialist I - Ambulance Dispatch (EMT required) (Open) How You’…
Skills: Ambulance dispatch, Emergency medical services, Call center operations, Multi-tasking, Prioritization
Flight Program and Critical Care Operations Manager
Roanoke, Virginia, United States · On-site
Senior$305K raised
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Communication Specialist I - Ambulance Dispatch (EMT required)
Roanoke, Virginia, United States · On-site
Mid level$305K raised
Employment Status:Full timeShift:Variable Hours (United States of America)Facility:2301 Brambleton Ave SW - RoanokeRequisition Number:R160798 Communication Specialist I - Ambulance Dispatch (EMT required) (Open) How You’…
Skills: Ambulance Dispatch, Emergency Medical Services, Multi-tasking, Customer Service, Keyboarding
Communication Specialist I - Ambulance Dispatch (EMT required)
Roanoke, Virginia, United States · On-site
Mid level$305K raised
Employment Status:Full timeShift:Variable Hours (United States of America)Facility:2301 Brambleton Ave SW - RoanokeRequisition Number:R160797 Communication Specialist I - Ambulance Dispatch (EMT required) (Open) How You’…
Skills: Ambulance Dispatch, Emergency Medical Services, Call Center Operations, Patient Transport Coordination, Multi-tasking
Communication Specialist I - Ambulance Dispatch - FT
Roanoke, Virginia, United States · On-site
$20/hr–$28/hr
Entry level$305K raised
Employment Status:Full timeShift:Variable Hours (United States of America)Facility:2301 Brambleton Ave SW - RoanokeRequisition Number:R161902 Communication Specialist I - Ambulance Dispatch - FT (Open) How You’ll Help Tr…
Skills: Ambulance dispatch, Emergency medical services, Multi-tasking, Data entry, Communication
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$20/hr–$28/hr
Per diem
high school, professional certificate
Comprehensive medical, dental, and vision benefits, Employer funded pension plan, Voluntary 403B, Paid time off, Onsite fitness studios, Discounts to wellness centers
Posted 12d ago
Apply by Sep 16
~40 hrs/week
Responsibilities
The Communication Specialist manages ambulance dispatch and serves as a central link for patient transfers and emergency services. They are responsible for screening calls, prioritizing emergency requests, and monitoring ambulance response times to ensure patient safety.
Requirements
Candidates must hold a high school diploma or equivalent and possess a valid Virginia EMT certification. Prior experience in a call center, 911 dispatch, or EMS is required, along with proficiency in computer systems and multi-tasking.
Full job description
Employment Status:
Variable / Flex
Shift:
Variable Hours (United States of America)
Facility:
2301 Brambleton Ave SW - Roanoke
Requisition Number:
R161920 Communication Specialist I - Ambulance Dispatch (EMT required) - Flex or PRN (Open)


How You’ll Help Transform Healthcare:
The Communication Specialist I works in the call center for Carilion Clinic Patient Transport (CCPT) department. The Communications Specialist is a central link in the safe transfer and transport of patients throughout the region and is one of the first points of contact for patients, prospective patients, discharge planners, insurance companies/brokers, physicians, facilities, 911 dispatch centers, and other Emergency Medical Services (EMS) agencies with Carilion Clinic.
#EMSHeroes


Successful candidate must be certified as an EMT-Basic, EMT-Advance, EMT-Intermediate or Paramedic in the State of Virginia.
The CCPT Communication Specialist I
Maintains proficiency in all CCPT Communications Center Coordinator responsibilities and serves as a resource for the Coordinator's when needed.
Primarily used for staffing the ground ambulance dispatch pods in the Communication Center. Develops and matures professional relationships with the Transfer Center staff to facilitate synergies and communication between departments.
Receives and screens calls in an efficient manner to minimize delays. Identifies and prioritizes emergency calls, routinely dispatching units in less than two minutes from the time of the initial call. Escalates flight requests to the appropriate pod for immediate assistance.
Appropriately determines the level of care required and the mode of transport needed based on CCPT scope of practice for basic life support, advanced life support, and critical care. Anticipates projected patient needs during transport based on clinical condition and history and projected out of hospital time, actively uses this information in the decision-making process as an advocate for quality and patient safety.
Schedules trips and dispatches ground ambulances, using all available tools to identify the closest, most appropriate resource, time-stamps units, monitors ambulance response times, and intervenes with clinical teams to address concerns or delays. Provides updates on arrival time to the requestor when the unit will be more than 10 minutes early or late for a scheduled pick-up.
Demonstrates sustained proficiency in multi-tasking and prioritizing work. Operates specialized computer software and computer systems in a timely and accurate manner. Minimizes delays by direct data entry into the system while the caller is on the line.
Reviews electronic medical records for demographic information, clinical information, or prior transport information to ensure an appropriate match of resources to patient need. Actively works to ensure the protection of private health information during the process.
Cancels and reschedules appointments in the dispatch software program, using attention to detail to ensure the right patient and the right cancellation reason.
Works closely with the lead pod to assist other team members as directed.
Works closely with the lead pod to assist other team members as directed. As a team member, demonstrate respect, dignity, kindness, and empathy in every encounter with patients, peers, leadership, and external parties.



What We Require:
Education: High school diploma or equivalent required.
Experience: Prior experience in a call center, 911 dispatch center, or as an Emergency Medical Services provider required.
Licensure, Certification, and/or Registration: Virginia Office of Emergency Medical Services certification required as an Emergency Medical Technician- Basic (EMT-B).
American Heart Association Basic Life Support - Health Care Provider (AHA BLS -HCP) required within 3 months of hire.
Other Minimum Qualifications: Must be proficient with keyboarding/typing and use of software applications, including Windows. Must demonstrate sustained proficiency in multi-tasking and effective communication skills focused on customer service. To learn more about our Communication and Transfer Center, read this article: CCPT Communication and Transfer Center
This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.



Compensation Range:
$20.10 - $28.14
Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.
For more information, contact the HR Service Center at 1-800-599-2537.
Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.
Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.
When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:
Comprehensive Medical, Dental, & Vision Benefits
Employer Funded Pension Plan, vested after five years (Voluntary 403B)
Paid Time Off (accrued from day one)
Onsite fitness studios and discounts to our Carilion Wellness centers
Access to our health and wellness app, Personify Health
Discounts on childcare
Continued education and training
Related keywords
Ambulance DispatchEMT-BasicEMT-AdvanceEMT-IntermediateParamedicCall Center911 DispatchPatient TransportEmergency Medical ServicesAHA BLSHealth Care ProviderData EntryElectronic Medical RecordsDispatch SoftwareClinical TriageCustomer Service
Carilion Clinic is a non-profit health care organization serving nearly one million people in Virginia through hospitals, outpatient specialty centers and advanced primary care practices. Led by multi-specialty physician teams with a shared philosophy that puts the patient first, Carilion is committed to improving outcomes for every patient while advancing the quality of care through medical education and research. For more information, visit CarilionClinic.org.
Any text, graphics or images are for informational purposes only and not intended to be relied upon solely for medical advice nor as promotional endorsements of any third parties.
Offices: P.O. Box 13367, Roanoke, Virginia 24033, US · 1906 Belleview Ave SE, Roanoke, VA 240414, US
patient-centered caremedical educationresearchwellnesscancer caredermatologyendocrinologygastroenterologypediatricscardiac and vascular care
How many Transportation jobs are open in Roanoke, VA right now?
There are currently 247 open transportation positions in Roanoke, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Transportation roles in Roanoke, VA?
Companies currently hiring include Carilion Clinic, Advance Auto Parts, CONA Services, Enterprise Mobility, Signature Aviation, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Transportation jobs in Roanoke, VA?
Yes — 6 of the 247 open transportation positions offer remote or hybrid work (0 remote, 6 hybrid).
How do I apply for Transportation jobs in Roanoke, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.