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Full-time
high school
Posted 2h ago
~40 hrs/week
Responsibilities
The specialist manages reservation bookings, customer support, and rental transportation planning for private aviation partners and customers. They are responsible for handling inquiries via phone and email to ensure elite service levels and drive revenue improvement.
Requirements
Candidates must have a high school diploma or GED and at least one year of customer service experience. Proficiency in MS Office 365 and the ability to work flexible shifts, including nights and weekends, are required.
Full job description
The Private Aviation Specialist will be responsible for assisting our private aviation business partners with reservation booking, customer service support, and rental transportation planning. Private Aviation Specialists will assist fractional partners, FBO partners, and private aviation customers with pre-, on-, and post-rental inquiries, reservation support including booking new reservations and cancelling, confirming or modifying existing reservations, and responding to booking errors and override requests. Private Aviation Specialist will monitor and respond to inquiries submitted to the Aviation Services Inbox. This team will be committed to providing an exceptionally high level of customer service and convenience for our private aviation clientele globally.
The Private Aviation Specialist position will be trained on private aviation rental processes to enable the individual to provide best in class service to our aviation partners. The primary mission of the Private Aviation Specialist is to provide elite sales and service to private aviation business partners and customers for their reservation or rental needs. A successful candidate will conduct a variety of responsibilities on a daily/weekly basis inclusive of the following:
Assist customers via phone and email to promote loyalty and drive revenue improvement.
Assist customers who are booking reservations, and/or modifying travel details while ensuring proficiency in handling all opportunities to exhibit elite customer service levels.
Assist customers by resolving billing and rental issues, handling overrides, and specialist booking arrangements with first-call resolution.
Other duties as assigned.
Educational Background:
High School Diploma or GED
Knowledge:
Working knowledge of MS Office 365, Excel, Word, Access
1 Year of Customer Service experience, required
Experience with Luxury Brand Sales or Customer Service Preferred
Skills:
Excellent verbal, written and interpersonal communication skills
Excellent problem-solving and decision-making skills
Proven strong sales and closing skills with the ability to be friendly and engaging
Ability to multi-task work in a fast-paced environment using multiple systems and applications
Must be detail oriented
Must be a quick learner with the ability to adapt to new technology and processes
Must be able to work any shift including days, nights, weekends and holidays.
Must be able to work independently and in a team environment.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
Hertz Global Holdings, Inc. is one of the world’s leading car rental and mobility solutions providers. Its subsidiaries, including The Hertz Corporation, and licensees operate the Hertz, Dollar, Thrifty, and Firefly vehicle rental brands, with more than 11,000 rental locations in 160 countries around the globe. The Company also operates the Hertz Car Sales brand, which offers a range of quality, competitively priced used cars for sale online and at locations across the United States, and the Hertz 24/7 car-sharing business in Europe. The Company’s operating affiliate, Oro Mobility, provides integrated driver-led and autonomous fleet management solutions across a range of mobility segments.
Hertz pioneered the car rental industry, and the Hertz brand is one of the most recognized brands globally. For more than a century, Hertz has offered innovative, differentiated products in an effort to make every rental experience seamless and special. Customers choose Hertz for its wide selection of top-rated vehicles, for its free Hertz Gold Plus Rewards® loyalty program, and because of Hertz’s thousands of convenient locations.
How many Transportation jobs are open in Cleveland, OH right now?
There are currently 331 open transportation positions in Cleveland, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Transportation roles in Cleveland, OH?
Companies currently hiring include AutoZone, Metropolis Technologies, Carvana, Howmet Aerospace, Propark America, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Transportation jobs in Cleveland, OH?
Yes — 15 of the 331 open transportation positions offer remote or hybrid work (7 remote, 8 hybrid).
How do I apply for Transportation jobs in Cleveland, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.