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Full-time
high school, bachelor degree
Posted 45d ago
~40 hrs/week
Responsibilities
The coordinator provides front-line administrative and customer service support to ensure accurate shipment processing and communication within a transportation terminal. They manage scheduling, tracking, and core financial activities like billing and accounts payable/receivable.
Requirements
A high school diploma or GED is required, while an undergraduate degree and previous experience in logistics or customer service are preferred. Proficiency in Microsoft O365 and the ability to work in a fast-paced, on-site environment are essential.
The Customer Relations Coordinator provides front‑line administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation terminal, air/ocean branch, or contract logistics site. They serve as a primary point of contact for customers, carriers, drivers, and internal teams, helping ensure shipments move smoothly and customers receive timely, accurate updates. They are responsible for scheduling, shipment tracking and tracing, customer support, documentation, and core financial activities such as accounts receivable, accounts payable, and billing. They interact closely with customers, drivers, carriers, and operational teams to support the timely movement of freight across logistics networks and may assist with freight acceptance and basic cartage support where applicable.
Responsibilities
Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in‑person interactions.
Provide front‑line customer service by responding to shipment status inquiries, documentation requests, and routine service questions.
Perform accurate data entry for shipment details, customer instructions, order updates, and operational records within required timelines.
Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.
Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.
Prepare, review, and organize shipping documents such as air waybills (AWBs), bills of lading, labels, and proof of delivery (POD).
Support terminal or site activities as needed, including freight acceptance, driver assistance, and shipment paperwork handling.
Assist with accounts receivable, accounts payable, and billing support tasks, including invoice preparation, verification, and reconciliation.
Maintain organized and compliant electronic and physical files for shipment, financial, and administrative documentation.
Communicate with carriers, warehouses, dispatch, and internal operations teams to support timely movement of freight.
Identify routine service issues or delays and escalate them to operations leadership according to established procedures.
Support routine administrative tasks such as inbound/outbound mail processing, record updates, and office supply monitoring.
Participate in training, meetings, and process improvement activities as assigned.
All other duties as assigned to meet evolving business needs.
Qualifications
Education: High School Diploma or GED equivalent required; undergraduate degree from an accredited college or university preferred.
Previous experience in customer service, administrative support, logistics, or transportation environments preferred; training provided.
Strong attention to detail with the ability to follow established processes consistently.
Clear, professional written and verbal communication skills with a customer‑focused approach.
Ability to work collaboratively in a fast‑paced, team‑oriented, on‑site environment.
Demonstrated discretion and confidentiality in handling and protecting sensitive information.
Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
Environment: Comfort commuting to/from and working in a 100% on‑site setting (listed in this posting), with travel for related meetings/events.
Related keywords
LogisticsTransportationAir WaybillsBills of LadingProof of DeliveryMultimodal TransportationFreight AcceptanceCartage SupportMicrosoft OutlookMicrosoft ExcelMicrosoft WordMicrosoft PowerPointTeamsZoomWebexWindows PC
Forward Air has been a leader in the expedited ground transportation industry for over 40 years. Our portfolio of services has evolved to meet each customer’s unique shipping needs, including expedited linehaul (TL & LTL), pick-up and delivery, intermodal drayage, pool distribution, and specialized temperature-controlled logistics services.
At Forward, we drive industry innovation and continuously strive to develop better technologies, systems, and tools for our customers throughout North America – to keep your business moving forward. We are more than a transportation company. As a single resource for your shipping needs, we are your supply chain partner.
Offices: P.O. Box 1058, Greeneville, Tennessee 37744, US
TransportationShippingPool Distribution ServicesFreight Management ServicesLTL3PLLinehaulIntermodalCartageAirline logistics
Based on 830 listings with disclosed salaries, most transportation jobs in Ohio pay between $50k–$134k per year. Individual offers vary with seniority, company size, and specialization.
How many Transportation jobs are open in Ohio right now?
There are currently 8,670 open transportation positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Transportation roles in Ohio?
Companies currently hiring include Domino's, Carvana, AutoZone, Auto Systems Centers Inc (Katz Midas Group), Ryder System, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Transportation jobs in Ohio?
Yes — 255 of the 8670 open transportation positions offer remote or hybrid work (78 remote, 177 hybrid).
How do I apply for Transportation jobs in Ohio?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.