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Full-time
high school
Paid Time Off, Paid Parental Leave, Paid Holidays, Medical Insurance, Prescription Drug Insurance, Dental Insurance
Posted 32d ago
~40 hrs/week
Responsibilities
Professionally assist customers with inquiries and schedule appointments while coordinating with Auto Glass Technicians. Maintain accurate sales records, provide service quotes, and ensure a clean, organized store environment.
Requirements
Requires 1-3 years of experience in retail, auto service, or call center environments. Must be proficient with CRM systems and capable of multitasking in a fast-paced, customer-facing setting.
Full job description
Company: Glass America
Johnson City, Tennessee
Great Teams Don’t Happen byAccident
Built with Intent. Driven by YOU.
At the Glass America, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.
Ready to grow with a team that’s built for your success? Apply today.
Our Commitment:
The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.
Job Description:
Glass America is seeking a Customer Service Representative to support daily shop operations by professionally assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer and sales records. This role is ideal for an organized, dependable, and technology-comfortable individual who thrives in a fast-paced, customer-facing environment and is motivated to help the team meet production and service goals.
Key Job Responsibilities
Professionally handle customer interactions and general inquiries, both in person and over the phone.
Have a sense of urgency when scheduling customer appointments.
Maintain regular communication with Auto Glass Technicians in the field
Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
Follow our step by step process to provide quotes on our competitively priced installation and repair services
Take proactive actions to help your team meet shop production goals and budgetary objectives.
Complete work orders, enter customer information, and keep records accurate and up to date
Maintain a clean, well-organized, customer-ready store environment
Support inventory checks, part deliveries, and job confirmations as needed
Work closely with your technicians, market leadership, and Inside Sales teams
Education and/or Experience Required
1–3 years of retail, auto service, call center, or customer-facing experience
Ability to manage multiple priorities in a fast-moving environment
Experience using dashboards, performance tools, and CRM systems
Required Skills/Abilities
Ability to multitask between walk-in customers, phone calls, and technician support
Use performance insights and data to coach, recognize wins, and improve results
Strong communication and listening skills
Ability to stand and move around the store for extended periods
A professional appearance and willingness to wear provided PPE
Ability to stand and move around the store for extended periods
Preferred Education and/or Experiencees
1–3 years of sales, retail, auto service, call center, or customer-facing experience
High school diploma or GED
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
What Glass America offers you:
Full Time (30 or more hours per week) employees enjoy
Employer Paid Short-Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Free prescription or non prescription safety glasses each year.
Voluntary Daily Pay option available
AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details:
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Related keywords
Auto GlassCollision ServicesCRMCustomer Service RepresentativeRetailSchedulingWork OrdersInventory ChecksPPESales Records
Boyd Group Services Inc. (”BGSI”) is a Canadian corporation and controls the Boyd Group Inc. and its subsidiaries. BGSI shares trade on the Toronto Stock Exchange under the symbol BYD. The Boyd Group Inc. (the “Company”) is one of the largest operators of non-franchised collision repair centers in North America in terms of number of locations and sales. The Company currently operates locations in Canada under the trade names Boyd Autobody & Glass and Assured Automotive, as well as in the U.S. under the trade name Gerber Collision & Glass. In addition, the Company is a major retail auto glass operator in the U.S. with operations under the trade names Gerber Collision & Glass, Glass America, Auto Glass Service, Auto Glass Authority and Autoglassonly.com. The Company also operates a third party administrator Gerber National Claim Services (“GNCS”) that offers glass, emergency roadside and first notice of loss services.
Offices: 1745 Ellice Ave, Unit C1, Winnipeg, Manitoba R3H 1A6, CA
Based on 525 listings with disclosed salaries, most trades jobs in Tennessee pay between $50k–$125k per year. Individual offers vary with seniority, company size, and specialization.
How many Trades jobs are open in Tennessee right now?
There are currently 9,596 open trades positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Trades roles in Tennessee?
Companies currently hiring include Lowe's Companies, Inc., Great Clips Inc., AutoZone, O'Reilly Auto Parts, Compass Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Trades jobs in Tennessee?
Yes — 172 of the 9596 open trades positions offer remote or hybrid work (64 remote, 108 hybrid).
How do I apply for Trades jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.