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Full-time
high school
Posted 2d ago
~40 hrs/week
Responsibilities
The Parts Administrator I manages parts orders, returns, and warranty claims while serving as a liaison between customers, vendors, and internal departments. They are responsible for processing daily transactions, resolving customer inquiries, and maintaining detailed records to support aftermarket operations.
Requirements
Requires a high school diploma or GED and at least 2 years of experience in customer service or parts coordination within manufacturing or construction. Proficiency in Microsoft Office and experience in the HVAC or wholesale parts industry is preferred.
Full job description
Job Description:
The Parts Administrator I provides essential support to AAON’s customer service and warranty operations by managing parts orders, returns, and warranty claims. This role serves as a key liaison between AAON representatives, customers, vendors, and internal departments to ensure accurate processing and timely communication. The position contributes to customer satisfaction by resolving issues efficiently and maintaining detailed records of transactions. It plays a vital role in supporting the overall success of AAON’s aftermarket and service operations.
Primary Duties
The Parts Administrator Iis responsible forprocessing parts orders, managing customer inquiries, and coordinating with internal and external stakeholders to ensure smooth parts operations. This role requiresstrong communicationskills, attention to detail, and the ability to manage multiple administrative tasks in a fast-paced environment.
Primary duties may include, but are not limited to:
Processes daily parts orders, adjustments, and debits with accuracy and timeliness.
Responds to customer inquiriesregardingfreight claims, credit issues, lead times, and part identification.
Prepares shipping documentation for air freight and print packing lists for the shipping department.
Operates credit card processing equipment andmaintainstransaction records.
Communicate with vendors, representatives, production,purchasing, and accounting to resolve order issues.
Maintains customer satisfaction by investigating concerns and implementing corrective actions.
Ordersoffice supplies andmanagesstock order clearances.
Assistswith training new team members andsupportscross-functional collaboration.
Keeps management informed of account status and order progress.
Performs other duties as assigned.
Job Requirements
Education and Experience Requirements:
Requires a high school diploma or GED; 2+ years of experience in customer service, administrative support, or parts coordination in a manufacturing or construction-relatedenvironment; or any combination of education and experience, which would provide an equivalent background.
Experience in wholesale parts, HVAC, or construction industries preferred.
HVAC training or technical coursework preferred.
Knowledge, Skills, and Abilities:
Strong customer service and communication skills.
Ability to manage multiple tasks and prioritize effectively.
Proficiencyin Microsoft Office applications, including Excel, Word, and Outlook.
Accurate data entry and documentation skills.
Ability to work independently and as part of a team.
Familiarity with parts identification and order processing procedures.
Essential Mental and Physical Functions:
This role requires mental focus, organizational ability, and the capacity to manage administrative tasks in a fast-paced environment. The Parts Administrator I must be able to communicate clearly, solve problems efficiently, andmaintainprofessionalism under pressure.
Frequent sitting, typing, and use of office equipment.
Occasional standing, walking, and lifting of office supplies or documents.
Ability tolift upto 25 lbs. occasionally.
Ability to remain focused and organized while handling multiple customer requests and administrative tasks.
Work Environment:
Parts Administrators at AAON work in a professional office environment with regular interaction across departments and with external partners. The role requires attention to detail, adherence to procedures, and a commitment to customer satisfaction.
Perform all tasks on-site.
Work in a climate-controlled office setting with occasional visits to the warehouse or production floor.
Regular interaction with customer service, shipping, warranty, and sales teams.
Use of personal protective equipment (PPE)asrequiredwhen visiting production areas.
This role is classified as a Safety Sensitive Position, requiring heightened awareness and adherence to all safety protocols to ensure a secure work environment.
Driving the industry forward through the design, manufacturing, and rigorous testing of premium HVAC equipment. We provide highly configurable solutions to meet customer-specific needs in commercial and industrial environments.
Offices: 2425 S. Yukon, Tulsa, Oklahoma 74107, US · 203 Gum Springs Road, Longview, Texas, US · 8500 NW River Park Dr, Parkville, Missouri, US · 3500 SW 21st Pl, Redmond, OR 97756, Redmond , OR 97756, US · 5106 Tradeport Dr, Memphis, Tennessee 38141, US
Semi Custom Heating and Air Conditioning EquipmentIndustrial DesignHeating, Ventilation, and Air Conditioning (HVAC)IndustrialIndustrial AutomationManufacturingEnergy Efficiency
Driving the industry forward through the design, manufacturing, and rigorous testing of premium HVAC equipment. We provide highly configurable solutions to meet customer-specific needs in commercial and industrial environments.
Offices: 2425 S. Yukon, Tulsa, Oklahoma 74107, US · 203 Gum Springs Road, Longview, Texas, US · 8500 NW River Park Dr, Parkville, Missouri, US · 3500 SW 21st Pl, Redmond, OR 97756, Redmond , OR 97756, US · 5106 Tradeport Dr, Memphis, Tennessee 38141, US
Semi Custom Heating and Air Conditioning EquipmentIndustrial DesignHeating, Ventilation, and Air Conditioning (HVAC)IndustrialIndustrial AutomationManufacturingEnergy Efficiency