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Full-time
high school, bachelor degree
Competitive Benefits, Training Courses, Work-life Balance
Posted 2d ago
Apply by Sep 24
~40 hrs/week
Responsibilities
The specialist is responsible for conducting outbound outreach via phone, text, and email to generate customer interest. They are tasked with scheduling appointments for Sales Professionals and maintaining accurate records within the CRM tool.
Requirements
Candidates must be high school graduates with at least one year of experience in outbound sales or appointment setting. Proficiency in Microsoft Office and strong communication skills are required.
Full job description
Baker Roofing Company – Customer Acquisition Specialist
Baker Roofing invests in our employees by empowering success and offering training courses. We value our employees by providing competitive benefits, prioritizing safety, and emphasizing work-life balance.
With more than 25 locations across the Southeast, Baker Roofing Company is an industry leader in providing an outstanding experience in commercial roofing, residential construction, metal fabrication, restoration, and more. We pride ourselves on over 100 years of quality work, investing in our employees, and providing a family-centered culture.
Apply today if this sounds like the opportunity you have been looking for!
Summary
Customer Acquisition Specialist is responsible for placing outbound phone calls, texts, and/or emails to prospective customer and/or existing customers. The purpose is to generate customer interest and set up an appointment for Baker Sales Professional to meet with them to discuss Baker Roofing offerings. Utilizing this information, the coordinator will set up this information in the Customer Relationship Management (CRM) tool as well as setting the appointment for the Sales Professional.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The lists below are representative of the knowledge, skill and/or ability required.
Minimum Qualifications
Education: Minimum High School Graduate/ College Preferred
Years of Experience: Minimum of 1 year outbound sales/appointment setting
Certifications: None
Language Skills: Must speak English fluently
Driver License: Preferred
Knowledge, Skills, and Abilities
Experienced with Microsoft Outlook, Word, Excel at an intermediate level
Excellent written and verbal communication skills
Strong interpersonal skills and ability to work effectively with peers, clients, vendors, and a wide range of people with diverse cultural backgrounds
Possess a motivated and professional attitude
Ability to work independently, handle multiple tasks simultaneously and access all responsibilities for priority
Accuracy in CRM updates and the assignment of work to other individuals within the company
Essential Functions
Manage lead files and prioritize appropriate steps to ensure maximize utilization
Communicate with customers as it relates to job function – Baker offerings, scheduling, follow-through
Ability to simultaneously work within CRM/Salesforce/Excel/other
Knowledge of Microsoft Outlook, Excel, Word, other
Assist in scheduling of sales persons
Work within a team with a cooperative spirit
Notify management of trends or issues with the customer interaction process
Work schedule flexibility (occasional work from home)
Ability to adapt to changing work processes
Other clerical tasks as needed and requested
Work Environment
Prolonged use of computer; typing, reading, sitting
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need special assistance or accommodation in applying for employment at Baker Roofing Company, please contact our Recruiting department at 919-828-2975 or [email protected].
EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor
Principals only. Recruiters, please don't contact this job poster.
Related keywords
CRMSalesforceOutbound SalesAppointment SettingCommercial RoofingResidential ConstructionLead ManagementMicrosoft OfficeCustomer AcquisitionConstruction Industry
Always Good Work. Since 1915. 100% Employee-Owned.
Industry
Construction
Company size
1,001-5,000 employees
Founded
1915
Headquarters
Cary, North Carolina
LinkedIn followers
16,720
"We shall do good work, at a profit if we can, at a loss if we must, but always good work." W.P. Baker wrote that in 1915. It still hangs in our corporate office. It still guides every decision we make.
Baker Roofing Company is one of the nation's largest commercial roofing contractors, operating 29 locations across the Southeast and Mid-Atlantic. We've grown market by market, not through acquisitions.
In 2025, we became 100% employee-owned. Every person who wears the Baker name is now an owner with a personal stake in the quality of their work and the reputation of this company. That changes everything about how we show up on a job site.
In an industry shaped by private equity and short-term thinking, we choose lifetime relationships. We replace short-term stress with peace of mind through clear communication, honest partnerships, and a standard of work that stands the test of time.
Baker Roofing. For our people. For our customers. For our industry. For what's right.
Offices: 3500 Regency Pkwy, Cary, North Carolina 27518, US · 78 Triangle Dr, Weyers Cave, Virginia 24486, US · 1800 Battery Dantzler Rd, Chester, Virginia 23836, US · 3361 Melrose Ave NW, Roanoke, Virginia 24017, US · 2288 S Military Hwy, Chesapeake, Virginia 23320, US
commercial roofingsteep sloperoof maintenancecommercial roofing servicenew construction roofingrestoration and waterproofingand specialty metal roofingReal Estate
Always Good Work. Since 1915. 100% Employee-Owned.
Industry
Construction
Company size
1,001-5,000 employees
Founded
1915
Headquarters
Cary, North Carolina
LinkedIn followers
16,720
"We shall do good work, at a profit if we can, at a loss if we must, but always good work." W.P. Baker wrote that in 1915. It still hangs in our corporate office. It still guides every decision we make.
Baker Roofing Company is one of the nation's largest commercial roofing contractors, operating 29 locations across the Southeast and Mid-Atlantic. We've grown market by market, not through acquisitions.
In 2025, we became 100% employee-owned. Every person who wears the Baker name is now an owner with a personal stake in the quality of their work and the reputation of this company. That changes everything about how we show up on a job site.
In an industry shaped by private equity and short-term thinking, we choose lifetime relationships. We replace short-term stress with peace of mind through clear communication, honest partnerships, and a standard of work that stands the test of time.
Baker Roofing. For our people. For our customers. For our industry. For what's right.
Offices: 3500 Regency Pkwy, Cary, North Carolina 27518, US · 78 Triangle Dr, Weyers Cave, Virginia 24486, US · 1800 Battery Dantzler Rd, Chester, Virginia 23836, US · 3361 Melrose Ave NW, Roanoke, Virginia 24017, US · 2288 S Military Hwy, Chesapeake, Virginia 23320, US
commercial roofingsteep sloperoof maintenancecommercial roofing servicenew construction roofingrestoration and waterproofingand specialty metal roofingReal Estate