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Plainfield, Illinois, United States · On-site
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Plainfield, Illinois, United States · On-site
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Wadsworth, Illinois, United States · On-site
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Chicago, Illinois, United States · On-site
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Aurora, Illinois, United States · On-site
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Glendale Heights, Illinois, United States · On-site
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Aurora, Illinois, United States · On-site
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Lockport, Illinois, United States · On-site
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Lockport, Illinois, United States · On-site
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DeKalb, Illinois, United States · On-site
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Chicago, Illinois, United States · On-site
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Machesney Park, Illinois, United States · On-site
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Elk Grove Village, Illinois, United States · On-site
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Morton, Illinois, United States · On-site
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St. Charles, Illinois, United States · On-site
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Chicago, Illinois, United States · On-site
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St. Charles, Illinois, United States · On-site
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Lisle, Illinois, United States · On-site
$17/hr–$20/hr
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Provide technical telephone support and training to customers regarding Skyjack equipment repair and product issues. Collaborate cross-functionally to resolve faults and promote products and services to clients.
Requires a post-secondary technical diploma and at least three years of customer service experience, preferably in the aerial work platform industry. Must be able to interpret technical drawings and schematics and possess a valid passport for travel.
Job Title: Service Representative
Job Summary:
The Technical Service Representative has full responsibility for providing support to customers in respect of Skyjack equipment. The majority of duties will be providing telephone support for any repair or product issues, as well as supporting new product launches and technical training. Work cross-functionally to resolve any issues. Promote services and/or products to customers. Provide technical training and guidance to less experienced team members.
Responsibility:
Provide technical assistance and training to customers in support of Skyjack products.
Provide appropriate training for customer service to improve overall responsiveness and knowledge.
Complete weekly reports in a timely manner.
Ability to read and understand a wide variety of manuals for set-up, calibration, operating, repair, maintenance, testing and quality.
Locate data in a variety of technical drawings.
Ability to understand electric and hydraulic circuits and schematics.
Ability to evaluate severity of equipment faults and anomalies considering all possible scenarios.
Ability to judge conditions of individual parts, devices and adequacy of repairs.
Judge suitability of parts, components, and modifications.
Ability to verbally discuss electric and hydraulic circuits and schematics.
Communicate effectively with customers to promote products, learn about equipment faults, and explain procedures, answer questions and address complaints.
Exchange diagnostic and troubleshooting information with appropriate department personnel.
Evaluate sets of data collected from trials and simulations to understand trouble shoot faults and equipment performance.
Schedule repair and maintenance tasks.
Ability to travel across the US as required and visit our corp. office in Ontario, CA.
Academic/Educational Requirements:
Post-Secondary technical diploma and ongoing related organization training and maintenance experience.
Required Skills/Experiences:
Minimum three years customer service experience; aerial work platform industry experience strongly preferred but not essential.
Ability to work independently performing service and repair tasks as needed.
Possess strong system and hardware skills.
Ability to use communications software and possess above average computer skills including Microsoft Excel, Word, Office and PowerPoint.
Demonstrate motivation and continuous learning to update technical skills.
Valid Passport
What Linamar Has to Offer:
Competitive Compensation
Employee Benefits package includes but not limited to, Drug, Dental & Vision etc.
Opportunities for career advancement.
Sustainability Council
Community based outreach supporting both local and global initiatives and charities.
About Us:
Skyjack supplies construction rental companies globally with quality engineered, simple, and reliable access and telehandler equipment. Initially started as a scissor lift manufacturer in 1985 and has grown to become a world leader in the general Mobile Elevating Work Platform (MEWP) industry.
As a dominant player in a consistently evolving industry, Skyjack employees thrive on absorbing new information and have a thirst for continuous improvement in their professional selves. In 2002 Skyjack became a part of the Linamar Corporation and has since been able to leverage strategic partnerships and use the guidance of their parent company to rapidly change the face of the access industry.
Every aspect of the company is deeply rooted in Skyjacks safety initiatives as this can be an extremely challenging industry. Skyjack prides itself on being simply reliable and easy to do business with. This mission extends to the relationships with customers, suppliers, and employees.
With access to state-of-the-art tools and resources, you'll have the opportunity to make a meaningful impact alongside a team of driven and passionate professionals. Join us and be part of a company where innovation, collaboration, and growth are at the heart of everything we do.
Linamar Corporation is an equal opportunity employer and encourages diversity in the workplace without regard to any basis protected by applicable federal, state, or local law. Linamar Corporation encourages applications from all qualified individuals and will reasonably accommodate applicants throughout all stages of the recruitment and selection process upon request.
Linamar Corporation (TSX:LNR) is an advanced manufacturing company where the intersection of leading-edge technology and deep manufacturing expertise is creating solutions that power vehicles, motion, work and lives for the future. The Company is made up of two operating segments – the Industrial segment and the Mobility segment, both global leaders in manufacturing solutions and world-class developers of highly engineered products. The Industrial segment is comprised of Skyjack, MacDon and Salford. Skyjack manufactures scissor, boom and telehandler lifts for the aerial work platform industry. MacDon manufactures combine draper headers and self-propelled windrowers for the agricultural harvesting industry. Salford also supplies the agriculture market with farm tillage and crop fertilizer applicator equipment. The Mobility segment is focused on propulsion systems, structural and chassis systems, energy storage and power generation for both the global electrified and traditionally powered vehicle markets, and is subdivided into three regional groups and one global product group: North America, Europe, Asia Pacific and the newly formed Structures Group. The Regional Mobility groups are vertically integrated operations combining expertise in light metal casting, forging, machining and assembly. The Linamar Structures Group offers competitive lightweight innovations for safety-critical components and systems for the global mobility market. In addition, the eLIN Product Solutions Group focuses on Electrification and McLaren Engineering provides design, development, and testing services for the Mobility segment. Linamar’s medical solutions group, Linamar MedTech, focuses on manufacturing solutions for medical devices and precision medical components. Linamar has over 31,000 employees in 70 manufacturing locations, 14 R&D centres and 28 sales offices in 19 countries in North and South America, Europe and Asia, which generated sales of more than $7.9 billion in 2022.
Offices: 287 Speedvale Ave. W., Guelph, ON N1H1C5, CA · Daimlerstraße 11, Plettenberg, North Rhine-Westphalia 58840, DE · No. 106 Meiyu Road, Wuxi, Jiangsu 214028, CN · No. 11 Xinrong Road, Wuxi, Jiangsu 214028, CN · No. 41, Baoshui Road, Tianjin, Hebei 300308, CN
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