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$125k–$140k/yr
Full-time
bachelor degree
Medical Insurance, Dental Insurance, 401k, Life Insurance, Paid Time Off, Holidays
Posted 23d ago
~40 hrs/week
Responsibilities
The General Manager leads all aspects of the service operations business unit, focusing on field operations, technician performance, and profitability. Key duties include managing P&L, driving revenue growth, and ensuring high standards of safety and customer satisfaction.
Requirements
Requires 5+ years of leadership experience managing a Fire Life Safety service business, construction operations, or field service organization. A bachelor's degree is preferred, along with proven experience in budgeting and people management.
Full job description
Commercial Fire Protection is seeking experienced General Manager. There's never been a more exciting time to join our team! We are in an accelerated growth phase in a rapidly expanding industry and are seeking motivated, self-driven individuals looking for a long-term career in the Phoenix Arizona area.
The General Manager is responsible for leading and managing all aspects of the service operations business unit, including field operations, technician performance, customer satisfaction, profitability, scheduling, safety, and operational execution. This role requires prior experience managing a Fire Life Safety service-based business or construction-related operations with responsibility for people leadership, financial performance, and customer relationships.The ideal candidate is a strong operational leader who can drive revenue growth, improve efficiency, develop teams, and ensure exceptional customer service while maintaining high standards for safety and quality.
Key Responsibilities
Operational Leadership
Manage day-to-day service operations to ensure efficient execution of service, inspection, repair, and project work.
Lead scheduling, dispatching, and workforce utilization to maximize productivity and customer responsiveness.
Monitor operational KPIs including revenue, gross margin, labor efficiency, technician utilization, backlog, and customer retention.
Develop and implement operational processes to improve service delivery and profitability.
Ensure compliance with company standards, safety policies, and regulatory requirements.
Team Management
Lead, mentor, and develop field technicians, coordinators, and support staff.
Recruit, hire, onboard, and retain high-performing employees.
Conduct performance reviews, coaching sessions, and ongoing training initiatives.
Foster a culture of accountability, teamwork, safety, and customer service excellence.
Financial & Business Management
Manage department P&L performance, including revenue growth and cost control.
Drive service revenue through customer retention, upselling, cross-selling, and operational efficiency.
Review estimates, proposals, labor utilization, and job profitability.
Support budgeting, forecasting, and financial reporting processes.
Monitor inventory, fleet, tools, and equipment expenses.
Customer Relationship Management
Build and maintain strong customer relationships.
Resolve escalated customer concerns and ensure high levels of customer satisfaction.
Partner with sales teams to identify growth opportunities within existing accounts.
Support contract renewals and service agreement expansion initiatives.
Safety & Compliance
Promote and enforce a strong safety culture across all operations.
Ensure compliance with OSHA requirements and all applicable local, state, and federal regulations.
Conduct safety meetings, incident investigations, and corrective action planning.
Qualifications
Required Experience
5+ years of leadership experience managing a Fire Life Safety service business, construction operations, or field service organization.
Proven experience managing technicians, field personnel, or construction/service teams.
Demonstrated responsibility for operational performance, budgeting, and profitability.
Experience leading teams in fast-paced, customer-focused environments.
Preferred Experience
Experience in fire protection, HVAC, electrical, mechanical, plumbing, construction, or related trades.
Knowledge of service dispatching, scheduling, and field operations management.
Experience with ERP, CRM, or field service management software.
Skills & Competencies
Strong leadership and team development skills.
Excellent communication and customer relationship abilities.
Financial acumen and operational problem-solving capability.
Ability to manage multiple priorities and drive results.
Strong organizational and decision-making skills.
Proficiency with Microsoft Office and operational software systems.
Performance Metrics
Revenue growth
Gross margin performance
Technician utilization and productivity
Customer retention and satisfaction
Safety performance
Employee retention
Service response times
Operational efficiency improvements
Education
Bachelor’s degree preferred, or equivalent combination of education and industry experience.
Work Environment
Combination of office and field environment.
Ability to travel locally to customer sites and branch locations as needed.
Benefits:
Commercial Fire Protection is pleased to offer a competitive compensation package which includes: Competitive hourly rate, medical and dental 100% paid by the Company,401k, life insurance, paid time off and holidays, supportive team environment, laptop, company vehicle, tuition reimbursement, and career advancement opportunities.
All qualified applicants to Commercial Fire Protection are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.
Related keywords
Fire Life SafetyFire ProtectionConstructionHVACElectricalMechanicalPlumbingERPCRMField Service Management SoftwareOSHAKPIsGross MarginLabor EfficiencyP&LService Dispatching
Delivering excellent service while providing the best fire protection solutions for our clients.
Industry
Facilities Services
Company size
51-200 employees
Founded
2002
Headquarters
Newport Beach, California
LinkedIn followers
916
Commercial Fire Protection is headquartered in Walnut Creek, CA and Irvine, CA. We have offices in Seattle, Portland, Sacramento, Santa Clara, Concord, Valencia, San Diego, and Las Vegas. The company is continuing to grow and expanding across the country.
Commercial Fire Protection specializes in inspections and repairs of fire life safety equipment such as fire extinguishers, alarms, sprinklers, hydrants, emergency lighting, kitchen hoods, etc. We also provide fire alarm and burglar alarm monitoring and are available 24/7 for emergency calls. Our clients range from multi-family housing to self-storage and municipalities.
Commercial Fire Protection was built to a level where our customers can have all of their fire life safety services under one roof. In addition, we have developed an online, real-time portal, where our customers can view, track, sort, receive alerts, and essentially monitor every step of the fire life safety program. We are the only fire protection company in the industry to have this feature, which sets us apart from the competition. And with that said, we’re continuing to develop and implement new processes and standards to stay ahead of the curve.
Offices: 4340 Von Karman Ave, Newport Beach, California 92660, US · Irvine, Irvine 92618, US · Oakland, ca 94621, US · San Jose, ca 95131, US · San Francisco, CA 94109, US
Facilities Support ServicesPublic SafetyProduct Design
Based on 603 listings with disclosed salaries, most trades jobs in Arizona pay between $55k–$130k per year. Individual offers vary with seniority, company size, and specialization.
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There are currently 9,020 open trades positions in Arizona listed on Clera. New openings are added daily as companies post roles.
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Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.