Manger, Business Development - Canada and Strategic Accounts
Toronto, Ontario, Canada · Hybrid
$98k–$129k/yr
Senior$3.0B raised
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Toronto, Ontario, Canada · On-site
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$98k–$129k/yr
Full-time
Paid volunteer time, August free fridays, Well-being resources, Mentorship programs, Leadership development, Education support
Posted 3d ago
~40 hrs/week
Responsibilities
Lead and develop a team of Business Development Representatives to drive pipeline generation and revenue growth across Canada and Strategic accounts. Partner with Sales and Marketing leadership to execute go-to-market strategies and optimize prospecting effectiveness through data-driven insights.
Requirements
Requires 7+ years of experience in SaaS or cloud-based sales environments with at least 3 years in a leadership role. Candidates must demonstrate proficiency in CRM tools like Salesforce and possess strong coaching and strategic planning capabilities.
Full job description
Be the one building AI-powered experiences where they matter most
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Role Overview: Pipeline generation directly influencing revenue growth, market expansion, and customer acquisition at scale. This role owns the strategy, performance, and evolution of how new business is created, qualified, and accelerated, shaping the front end of the sales funnel within a cloud and SaaS environment. You will lead a regional Business Development organization across Canada and Strategic Accounts, driving consistent pipeline creation while elevating prospecting sophistication through data, AI-enabled tools, and modern engagement strategies.
At Genesys, we are advancing AI-powered customer experience solutions that help organizations deliver more empathetic, connected interactions. In this role, you will influence how enterprises engage with their customers while partnering closely with Sales and Marketing leadership to shape go-to-market direction, improve conversion performance, and expand market reach. You will operate with high visibility across leadership, owning strategic outcomes and directly shaping the career trajectories of the talent you develop. This position offers strong exposure to enterprise initiatives, a seat at the table on regional growth strategy, and the opportunity to build a bench of future sales leaders.
Key Responsibilities:
Lead, coach, and develop a team of Business Development Representatives across the Canada region and Strategic accounts, driving performance, engagement, and career progression through regular 1:1 coaching, prospecting strategy reviews, and personalized development plans tied to each BDR's career goals
Own end-to-end pipeline generation strategy aligned to regional revenue targets and market expansion goals
Build and scale a talent development engine for BDRs: individualized coaching plans, structured skill-building curricula, and clear promotion pathways into Account Executive, Sales Engineering, and Marketing roles - establishing the team as a proven pipeline of future revenue talent for the broader organization
Create and run a formal enablement program (onboarding, ongoing skills training, certification milestones) that shortens ramp time for new hires and raises the performance floor across the team
Drive improvements in conversion rates and pipeline quality across the full funnel, increasing efficiency and revenue impact
Partner with Sales and Marketing leadership to design and execute account-based and regional go-to-market strategies, positioning BDR leadership as a strategic voice in shaping company-wide growth priorities, not just a downstream execution function
Oversee pipeline creation metrics, forecasting accuracy, and performance tracking to ensure predictable growth and give leadership a reliable read on regional business health
Analyze pipeline data, campaign performance, and engagement trends to optimize prospecting effectiveness and inform strategic decisions
Build and scale repeatable processes, playbooks, and enablement programs to support a distributed and growing team, creating institutional knowledge that outlasts any single rep or manager
Collaborate with global stakeholders to implement best practices and introduce innovative prospecting approaches leveraging modern sales technologies, extending your impact beyond the region into company-wide standards
Foster a culture of accountability, professionalism, and high performance aligned with company values that makes the team a destination for top talent and a visible feeder for internal promotion
Champion the use of CRM platforms, sales engagement tools, and data-driven insights to enhance productivity and visibility, and act as an internal advocate for adopting AI-enabled prospecting tools ahead of the market
Required Qualifications:
7+ years of experience in SaaS or cloud-based environments within Business Development, Sales Development, or Inside Sales functions
3+ years of experience leading BDR or SDR teams, with direct people management responsibility
Proven track record of generating pipeline and contributing to revenue growth through team leadership
Experience managing regional or distributed teams, preferably across the United States
Strong understanding of enterprise sales motions and pipeline development strategies
Demonstrated ability to use Salesforce, Salesloft, Tableau and leverage data for decision making
Strong stakeholder management skills across Sales, Marketing, and executive leadership
Excellent communication, coaching, and organizational skills
Strong business acumen with the ability to align execution to broader company objectives
Preferred Qualifications:
Experience building or scaling Business Development organizations in multinational or high-growth environments
Familiarity with account-based marketing and multi-threaded prospecting strategies
Experience with modern prospecting and sales engagement tools
Ability to quickly understand and articulate complex technology and AI-driven solutions
Fluent French speaking and written communication skills
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$98,300.00 - 129,000.00
Working at Genesys
AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
After you apply, here's what you can typically expect:
Our Talent Acquisition team reviews your application with the hiring team.
A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
Next, you'll meet the hiring manager and other members of the interview team.
We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us atreasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Orchestrating AI-powered experiences in more than 100 countries while building what’s next in AI.
Industry
Software Development
Company size
5,001-10,000 employees
Headquarters
Menlo Park, CA
LinkedIn followers
367,293
Total funding
$3.0B
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems and data across the enterprise to driver customer loyalty, business growth and operational efficiency. We’re building AI where it matters, empowering employees to shape the future of customer experience through meaningful, real-world innovation. To learn more, visit www.genesys.com.
Offices: 1302 El Camino Real, Menlo Park, CA 94025, US · 7601 Interactive Way, Indianapolis, Indiana 46278, US · 4307 Emperor Blvd, Suite 300, Durham, North Carolina 27703, US · Plot No.40, 4th Floor, SP Infocity East Wing Block, 1, MGR Main Rd, Chennai, Tamil Nadu 600096, IN · 60 General Aguinaldo Ave, Cubao, Quezon City, Manila 1109, PH
Call Center SoftwareCloud Contact CenterCustomer Experience SoftwareContact Center as a ServiceCustomer Self-ServiceWorkforce Engagement ManagementWorkforce PlanningEnterprise Call CenterOutbound Call Center ServicesDigital Customer Engagement