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Full-time
Flexible working arrangements
Posted 34d ago
Apply by Sep 12
~40 hrs/week
Responsibilities
The Sales Support Coordinator will manage customer quotes, proposals, and pricing documentation while assisting sales teams with deal administration and renewals. They will also maintain CRM data integrity, produce sales reports, and act as a primary point of contact between sales, finance, and operations teams.
Requirements
Candidates must have at least 2 years of experience in sales support or administration, specifically within IT services, SaaS, or technology environments. Proficiency in hardware and software licensing, CRM systems, and Microsoft Office is required, along with strong organizational and communication skills.
Full job description
About Us
As a market leader in Business Process Optimization and IT services for over 20 years, Canon Business Services Centre Philippines helps organizations optimize, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.
We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.
When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.
Essential duties
Sales & Commercial Support
Prepare and manage customer quotes, proposals, and pricing documentation
Assist sales teams with deal administration, approvals, and variations
Support renewals, and extensions
Track opportunities through the sales lifecycle and ensure timely follow-up
Process & Improvement
Identify opportunities to improve sales processes and documentation
Support standardisation of templates, workflows, and playbooks
Assist with sales audits, compliance, and governance activities
Contribute to sales enablement initiatives and tools adoption
CRM & Reporting
Maintain accurate and up-to-date records in CRM
Ensure pipeline data integrity, including stages, close dates, and values
Produce regular sales reports and dashboards (pipeline, forecasts, wins/losses)
Support sales forecasting and monthly reporting activities
Stakeholder Coordination
Act as a point of contact between sales, finance, operations, and delivery teams
Liaise with vendors and distributors for pricing, deal registration, and availability
Support onboarding of new sales staff with tools, processes, and systems
Respond to internal and customer queries relating to sales administration
Communication and Problem-Solving Skills
Clearly explain technical licensing concepts to non-technical stakeholders.
Effectively troubleshoot licensing issues and provide solutions to complex licensing challenges, queries or issues related to provisioning, activation of licenses, renewals, reservations etc.
Qualifications
2+ years’ experience in a sales support, sales administration, or coordinator role
Strong organisational and time-management skills
Experience working on Hardware and Software licensing deals
Exposure to Microsoft CSP, cloud, or software licensing
Experience working with distributors and vendors
Experience in an MSP, IT services/distributors, SaaS, or technology environment
Familiarity with quoting tools and pricing models
High attention to detail with the ability to manage multiple priorities
Experience using CRM systems (Salesforce, Microsoft Dynamics, or similar)
Understanding of sales cycles, contracts, and commercial processes
Customer-focused and collaborative working style
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
Strong written and verbal communication skills
If this sounds like you, we’d love you to apply!
We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self at work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.
As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.
Looking to join this diverse team? Apply online now.
Successful applicants will be notified of next steps.
Business Process Outsourcing | Philippines | A subsidiary of Canon Australia
Industry
Outsourcing and Offshoring Consulting
Company size
501-1,000 employees
Founded
2010
Headquarters
Taguig, Metro Manila
LinkedIn followers
13,107
Canon Business Service Centre Philippines, Inc. is a subsidiary company operating under Canon Australia Pty. Ltd. We are one of the world’s leading business process outsourcing (BPO) companies that caters to customers across APAC, Europe, and U.S. We offer smart business sourcing solutions to our customers for them to achieve efficient business processes, freedom to focus on their core business, and reach their business goals.
Established in July 2010 in the Philippines, the company started operations with only 15 employees servicing one client. From then on, we have grown exponentially to over 800 employees and continues to grow across sites in Manila and Pampanga.
The company obtained ISO 9001:2008 certification from SAI Global Limited, which is focused on meeting customer expectations and delivering customer satisfaction.
Canon Business Service Centre Philippines, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to age, color, race, ethic or national origin, gender orientation/identity, religion, civil status and/or disability.
Offices: 3rd Floor, One Campus Place Tower A, McKinley Hill, Taguig City 1630 Philippines, Taguig, Metro Manila 1630 , PH · Nepo Center, Teresa St., Angeles City, Pampanga 2009, PH
Managed ServicesTransaction Servicesand Information Technology Operations