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$99k–$168k/yr
Full-time
bachelor degree
Posted 11d ago
~40 hrs/week
Remote in United States
Responsibilities
The Senior ServiceNow Developer will architect, design, and implement ServiceNow solutions across ITSM and ITOM modules while supporting platform administration and security compliance. They will collaborate with cross-functional teams to deliver scalable, standards-based applications and provide technical oversight through code reviews and documentation.
Requirements
Candidates must have at least 5 years of hands-on ServiceNow development experience and a bachelor's degree or equivalent. Applicants must be U.S. citizens or Green Card holders capable of obtaining a Federal Public Trust clearance.
Full job description
ICF is seeking a Senior ServiceNow Developer to support a public health agency client Office of the Chief Information Officer (OCIO). This person will have experience in supporting U.S. federal government programs with varied backgrounds and be able to support large and small teams in reaching client goals.
Key Responsibilities
Architect and design solutions: Define and implement ServiceNow architecture standards that align with client business objectives, IT strategy, platform standards, and long-term technical guardrails.
Lead technical implementation: Design, develop, and configure capabilities across ITSM, ITOM, scoped applications, workflows, business rules, UI policies, integrations, and custom development.
Support platform administration: Support ATO activities, patching, upgrades, environment clones, MID Server management, performance tuning, and production issue resolution.
Evaluate and improve deployed applications: Assess existing applications and platform capabilities to identify opportunities for optimization, automation, reduced technical debt, and improved user experience.
Recommend and document solutions: Use expert knowledge of ServiceNow capabilities, client usage patterns, product entitlements, and federal program priorities to recommend practical solutions for client consideration.
Collaborate across delivery teams: Work with product owners, business analysts, developers, client stakeholders, and technical teams to translate business needs into scalable, standards-based solutions.
Participate in Agile delivery: Support sprint planning, reviews, retrospectives, backlog refinement, solution discussions, and other Agile or SAFe ceremonies.
Provide technical oversight: Conduct code reviews, guide development standards, and ensure implementation patterns are maintainable and aligned with ServiceNow best practices.
Maintain documentation and knowledge sharing: Create architecture diagrams, configuration specifications, workflow designs, data models, integration approaches, implementation guidance, and knowledge-sharing materials.
Support security and compliance: Ensure configurations and customizations align with federal security, compliance, accessibility, and operational requirements.
Grow the ServiceNow practice: Contribute subject matter expertise to proposals, solutioning, technical demonstrations, communities of practice, and reusable delivery assets.
Required Qualifications
Bachelor’s degree or equivalent experience
5+ years of hands-on ServiceNow development, implementation, or architecture experience, including ITSM, ITOM, and scoped applications.
Must be a U.S. Citizen or Green Card holder due to federal contract requirements.
Ability to obtain and maintain a Federal Public Trust clearance.
Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US
Preferred Qualifications
Experience with ServiceNow ITAM, App Engine, or custom application development.
Strong understanding of ServiceNow architecture, platform administration, workflows, integrations, data models, and security controls.
Experience with Service Portal/Employee Center
Experience designing or supporting ServiceNow integrations with third-party systems and enterprise platforms.
ServiceNow certifications such as Certified System Administrator, Certified Application Developer, Certified Implementation Specialist, or Certified Technical Architect.
Experience with Agile, SAFe, DevSecOps-aligned teams, technical documentation, testing support, and production troubleshooting.
Experience with Now Assist, Generative AI, Agentic AI, virtual agents, intelligent automation, predictive insights, or other AI-enabled ServiceNow capabilities.
Experience supporting U.S. federal government programs or federal clients.
Professional Skills
Excellent analytical, problem-solving, and decision-making skills.
Ability to work effectively in a fast-paced, matrixed, client-focused team environment.
Ability to manage multiple priorities and shift focus as client, contract, or delivery needs change.
Ability to build consensus across stakeholders, technical teams, product owners, leadership, and client representatives.
Experience demonstrating solutions, briefing leadership, and presenting recommendations to senior stakeholders.
Strong written and oral communication skills, including the ability to explain technical solutions clearly to technical and non-technical stakeholders.
Job Location: This position requires that the job be performed in the United States. ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections.
Bot and Third-Party Applications
Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance.
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEOpolicy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email Candidateaccommodation@icf.com and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
Your global engagement and transformation partner.
Industry
Marketing Services
Company size
1,001-5,000 employees
Headquarters
Reston, Virginia
LinkedIn followers
28,011
We’re ICF Next, your strategic partner for engagement and transformation.
Our passion is to help you make the change you need to succeed. We are mission-driven creatives, communicators, strategists and technologists. Part of global consultancy ICF, we're working to improve the world in areas from energy to health to transportation and beyond.
From strategy to execution, we create the kind of change that brings you closer to the people you serve: citizens, colleagues, and entire communities.
Offices: 1902 Reston Metro Plaza, Reston, Virginia 20190, US · D 4, Fourth Floor, Tower D IBC Knowledge Park, Bannergatta Road, Bangalore, IN · Avenue Marnix 17 4th floor (1000), Brussels, BE
Strategy and transformationCreative engagementInsights and analyticsTechnologyDigitalUser experienceCustomer experienceArtificial intelligence and machine learningand Insights and customer marketing
Based on 785 listings with disclosed salaries, most technology jobs in Reston, VA pay between $89k–$222k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Reston, VA right now?
There are currently 1,012 open technology positions in Reston, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Reston, VA?
Companies currently hiring include CACI International Inc, ICF Next, Inadev India, Leidos, Workday, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Reston, VA?
Yes — 519 of the 1012 open technology positions offer remote or hybrid work (173 remote, 346 hybrid).
How do I apply for Technology jobs in Reston, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.