Reims, Grand Est, France · Remote Solely
$140k–$180k/yr
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. F…
Skills: Global Support Leadership, AI-Assisted Support, Crisis Management, Escalation Handling, CSAT Improvement
Reims, Grand Est, France · Remote Solely
$140k–$170k/yr
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. F…
Skills: Zendesk Administration, Support Operations, AI Implementation, KPI Reporting, Workforce Planning
Reims, Grand Est, France · On-site
Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe help…
Skills: Atlassian Administration, Jira Software, Jira Service Management, Confluence, Atlassian Guard
Reims, Grand Est, France · Remote Solely
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. F…
Skills: MLOps, Python, SQL, AWS, MLFlow
Reims, Grand Est, France · Remote OK
We're looking for a deeply technical Product Manager with a strong understanding of financial markets to join our Trading Core direction. You'll build the technology core that powers the entire business - matching, liqui…
Skills: Product Management, Market Microstructure, Order Matching Algorithms, Liquidity Aggregation, FIX API
Reims, Grand Est, France · Remote OK
We are looking for a Quantitative Analyst to become the mathematical backbone of our Trading Core and Risk Tech squads. In a high-frequency trading environment processing billions in volume, success is defined by precisi…
Skills: Probability Theory, Stochastic Calculus, Time-Series Analysis, Financial Mathematics, Python
Reims, Grand Est, France · Remote OK
We are inviting you, a highly motivated and results-oriented Android Developer to join our team for ensuring solutions, as well as strengthening the product. Our team has unique expertise in research, analysis, and produ…
Skills: Kotlin, Android SDK, Jetpack Components, Clean Architecture, Dagger/Hilt/Koin
Reims, Grand Est, France · Remote OK
Content Specialist We’re looking for a detail-oriented Content Specialist who will ensure our multilingual content shines across all platforms. If you’re passionate about managing, localizing, and optimizing content whil…
Skills: WordPress, Crowdin, Google Workspace, Jira, Localization Management
Reims, Grand Est, France · Remote OK
Responsibilities Management of the global Finance Operations function: accounts payable, corporate expenses, revenue, and banking operations End-to-end financial process ownership, including procurement and supplier sett…
Skills: Finance Operations, Accounts Payable, Accounts Receivable, Cash Management, Process Design
Reims, Grand Est, France · Remote OK
Join our team as an IT Procurement Specialist and take on a key role in sourcing and managing IT equipment and services. In this position, you will drive cost-effective purchasing strategies while ensuring top quality an…
Skills: IT Procurement, International Logistics, Customs Processes, Vendor Management, Contract Negotiation
Reims, Grand Est, France · On-site
Responsibilities Manage team capacity, resource allocation, and establish effective 24/7 on-call rotation processes for incident response. Take ownership of the infrastructure budget (FinOps), optimizing cloud costs acro…
Skills: DevOps, Site Reliability Engineering, AWS, Azure, Alibaba Cloud
Reims, Grand Est, France · Remote OK
DevOps Solution Architect We are inviting a proactive and experienced DevOps Solution Architect to design, implement, and lead cloud-native and hybrid solutions across multiple cloud providers. This role bridges architec…
Skills: Cloud Architecture, DevOps, Kubernetes, Docker, Terraform
Reims, Grand Est, France · Remote OK
We are looking for a Senior Web Designer who combines strong visual craft and product thinking to design high-converting web experiences that drive measurable acquisition results. You will join our cross-functional acqui…
Skills: UI Design, Visual Design, Conversion Rate Optimization, User Research, Figma
Reims, Grand Est, France · Remote OK
We invite you, a highly motivated and results-oriented Windows Site Reliability Engineer, to join our team full-time and ensure the reliability and stability of the company's infrastructure. Our team has unique expertise…
Skills: Windows Server 2022, Windows Server 2019, Grafana, Prometheus, Graylog
Reims, Grand Est, France · Remote OK
We're looking for a user-centric and impact-driven Product Manager for our Trading Growth direction. You'll own the client-facing trading experience across our Web and Mobile platforms - shaping intuitive, engaging inter…
Skills: Product Management, B2C FinTech, UX/UI Design, Product Analytics, A/B Testing
Reims, Grand Est, France · Remote OK
We are inviting you, a highly motivated and results-oriented Windows DevOps Engineer, to join our team on a full-time basis, ensuring and developing solutions, as well as strengthening the product infrastructure. Our tea…
Skills: Windows Server Management, PowerShell, MySQL, Network Information Security, Ansible
Reims, Grand Est, France · On-site
Join Global Commissioning and help deliver some of Europe's most exciting data centre projects. Due to continued growth and major project wins across the UK and Europe, we are looking for experienced BMS Commissioning En…
Skills: BMS Commissioning, Integrated Systems Testing, HVAC Systems, Controls Integration, Level 4 Testing
Reims, Grand Est, France · On-site
Join Global Commissioning and help deliver some of Europe's most exciting data centre projects. Due to continued growth and major project wins across the UK and Europe, we are looking for experienced BMS Commissioning En…
Skills: BMS Commissioning, Integrated Systems Testing, HVAC Systems, Controls Integration, Level 4 Testing
Reims, Grand Est, France · Hybrid
GR8_TECH builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our pla…
Skills: Product Management, iGaming Domain Knowledge, Roadmap Execution, Metric Tree Analysis, Stakeholder Management
Reims, Grand Est, France · Remote OK
About Toloka At Toloka AI we create data that powers leading GenAI models and innovations. We work with frontier labs, big tech, renowned AI startups, enterprises and non-profit research organizations worldwide. We use a…
Skills: Applied Machine Learning, LLM Development, Agentic Workflows, Python, Anti-Fraud Systems
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Lead a global customer support organization to transform reactive support into proactive partnerships using AI and hospitality empathy. Accountable for queue health, resolution times, and the overall wellbeing of a distributed team of coaches and specialists.
Requires 8+ years in customer support with at least 4 years leading other leaders and a background in hospitality or technology. Must have experience scaling high-volume support functions and managing distributed teams across multiple regions.
What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
As Director of Customer Support, you will lead our global support organization and own the experience hoteliers have when they need us most. This is a builder's role at a pivotal moment. We are transforming reactive support into proactive partnership, combining AI at scale with the empathy of true hospitality. You will be accountable for the health of the queue, the quality of every answer, and the wellbeing of the people who deliver it — raising first contact resolution and driving down resolution times while keeping the customer experience human.
Forget the stuffy corporate office. We are a completely remote global team of innovators and hospitality experts. The support organization spans roughly 66 coaches and advanced support specialists across LATAM, EMEA, and APAC, organized into teams led by experienced leads and senior leads. We are our clients' secret weapon and trusted advisor, and we are rebuilding how support works from the ground up.
What You Bring to the Team:
What Sets You Up for Success:
Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $140,000-180,000+ USD.
#LI-AM1
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Powering the world's most ambitious hoteliers
Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more. The Cloudbeds platform unifies operations, distribution, guest experience, and revenue marketing, giving operators a breadth of tools to capture demand, grow direct bookings, optimize pricing, maximize upsell revenue, and act on real-time intelligence within a single system. Designed to scale with independent hotels, large hotel groups, and multi-property portfolios, Cloudbeds is trusted by tens of thousands of properties in more than 150 countries. Founded in 2012, Cloudbeds is recognized as a top Hotel Management System, PMS, and Channel Manager — and Best Place to Work — by Hotel Tech Report for eight consecutive years.
Offices: 3033 Fifth Avenue, Suite 100, San Diego, California 92103, US · Rua Claudio Soares, 71, Conjunto 717, Pinheiros, São Paulo, SP 05422-030, BR · 157 Thomas Street, Dublin, IE
There are currently 71 open technology positions in Reims, France listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include JustMarkets, Growe, Welocalize, Cloudbeds, Submer, among others. Browse the listings above to see every active employer.
Yes — 59 of the 71 open technology positions offer remote or hybrid work (53 remote, 6 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
