Thailand · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Customer Onboarding, Client Training, Hospitality Management, SaaS, Customer Support
Thailand · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Customer Onboarding, Client Training, Customer Support, Troubleshooting, Relationship Management
Portugal · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: AI Tools, Customer Onboarding, Technical Troubleshooting, CRM Management, Emotional Intelligence
Philippines · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Technical Support, Customer Onboarding, A2P 10DLC Compliance, WhatsApp Business API, Twilio
Portugal · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Client Onboarding, Customer Training, Troubleshooting, Relationship Management, Salesforce
Uruguay · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Post-Sales Operations, Customer Onboarding, Churn Mitigation, Revenue Retention, Salesforce
Portugal · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Post-Sales Operations, Customer Onboarding, Churn Mitigation, Revenue Retention, Salesforce
Philippines · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Post-Sales Operations, Customer Onboarding, Customer Retention, Churn Mitigation, Salesforce
Netherlands · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Python, Distributed systems, API design, Cloud infrastructure, AWS
Czechia · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Python, Distributed systems, API design, PostgreSQL, AWS
Poland · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Python, Distributed systems, API design, PostgreSQL, AWS
Portugal · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Python, Software Engineering, Distributed Systems, API Design, Cloud Infrastructure
Romania · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Python, Distributed systems, Cloud infrastructure, AWS, Kubernetes
United Kingdom · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Python, Software architecture, Distributed systems, API design, Cloud infrastructure
Ireland · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Python, Software Engineering, Distributed Systems, API Design, Cloud Infrastructure
Switzerland · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Python, Software engineering, Distributed systems, API design, Cloud infrastructure
Reims, Grand Est, France · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Python, Distributed systems, API design, PostgreSQL, AWS
Philippines · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Technical Support, Customer Onboarding, A2P 10DLC Compliance, WhatsApp Business API, Twilio
Mexico · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Outbound Sales, Cold Calling, Hospitality Technology Sales, Lead Generation, Product Demonstrations
Reims, Grand Est, France · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Python, TypeScript, React Native, Expo, FastAPI
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Facilitate client onboarding, training, and ongoing support to ensure successful product adoption and customer satisfaction. Partner with Sales to demonstrate ROI and manage client relationships to drive long-term loyalty.
Requires at least 3 years of experience in 5-star hospitality roles or 3 years of relevant SaaS industry experience in a customer-facing position. Candidates must possess strong organizational skills and fluency in English.
What Makes Cloudbeds Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started.
What Makes Us Unique:
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Join a global team of innovative professionals to tackle key challenges in hospitality using the latest technology in software development, data science, AI, and more. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
Location: Remote - (Thailand)
How You'll Make an Impact:
As an Onboarding Coach, we’re looking for someone who truly understands hospitality and can step into our clients’ shoes to demonstrate how our system makes their lives easier. You’ll care for our clients and their properties just as you would for a guest in a hotel—always going the extra mile. In this role, you’ll train clients on the system, tailoring it to fit their needs as a hospitality business. By asking the right questions, you’ll get to know your clients and ensure that, by the end of the onboarding process, they have a complete understanding of and confidence in using the system.
Our Customer Onboarding Team:
As part of our Customer Onboarding Team, you’ll play a vital role in bringing our motto *“more reservations, happier guests” to life. Our team is close-knit and collaborative, living this motto every day by working closely together to provide exceptional support and ensure a seamless onboarding experience for our customers.
If you’re ready to make a difference and be part of an exciting journey, we’d love to have you on board!
What You Bring to the Team:
What Sets You Up for Success:
Recommended Skills to Stand Out:
NOTE: PLEASE SUBMIT YOUR CV/RESUME IN ENGLISH
#LI-LT1
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards:
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Powering the world's most ambitious hoteliers
Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more. The Cloudbeds platform unifies operations, distribution, guest experience, and revenue marketing, giving operators a breadth of tools to capture demand, grow direct bookings, optimize pricing, maximize upsell revenue, and act on real-time intelligence within a single system. Designed to scale with independent hotels, large hotel groups, and multi-property portfolios, Cloudbeds is trusted by tens of thousands of properties in more than 150 countries. Founded in 2012, Cloudbeds is recognized as a top Hotel Management System, PMS, and Channel Manager — and Best Place to Work — by Hotel Tech Report for eight consecutive years.
Offices: 3033 Fifth Avenue, Suite 100, San Diego, California 92103, US · Rua Claudio Soares, 71, Conjunto 717, Pinheiros, São Paulo, SP 05422-030, BR · 157 Thomas Street, Dublin, IE
Powering the world's most ambitious hoteliers
Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more. The Cloudbeds platform unifies operations, distribution, guest experience, and revenue marketing, giving operators a breadth of tools to capture demand, grow direct bookings, optimize pricing, maximize upsell revenue, and act on real-time intelligence within a single system. Designed to scale with independent hotels, large hotel groups, and multi-property portfolios, Cloudbeds is trusted by tens of thousands of properties in more than 150 countries. Founded in 2012, Cloudbeds is recognized as a top Hotel Management System, PMS, and Channel Manager — and Best Place to Work — by Hotel Tech Report for eight consecutive years.
Offices: 3033 Fifth Avenue, Suite 100, San Diego, California 92103, US · Rua Claudio Soares, 71, Conjunto 717, Pinheiros, São Paulo, SP 05422-030, BR · 157 Thomas Street, Dublin, IE
