United Kingdom · Remote Solely
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. F…
Skills: Team Leadership, Customer Onboarding, Project Management, Hospitality Technology, Strategic Planning
Portugal · Remote Solely
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. F…
Skills: People Leadership, Customer Onboarding, Project Management, Hospitality Technology, Strategic Planning
Germany · Remote Solely
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. F…
Skills: Team Leadership, Customer Onboarding, Project Management, Hospitality Technology, Strategic Planning
East Riding of Yorkshire, England, United Kingdom · Remote Solely
$180k–$190k/yr
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. F…
Skills: People Leadership, Customer Onboarding, Project Management, Hospitality Technology, Strategic Planning
Spain · Remote Solely
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. F…
Skills: People Leadership, Customer Onboarding, Project Management, Hospitality Technology, Strategic Planning
Reims, Grand Est, France · Remote Solely
$180k–$190k/yr
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. F…
Skills: People Leadership, Customer Onboarding, Project Management, Hospitality Technology, Strategic Planning
Muak Lek, Saraburi Province, Thailand · Remote Solely
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. F…
Skills: Account Management, Customer Relationship Management, Upselling, Churn Reduction, Consultative Selling
Muak Lek, Saraburi Province, Thailand · Remote Solely
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. F…
Skills: Account Management, Customer Success, Churn Reduction, Upselling, Consultative Selling
Czechia · Remote Solely
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. F…
Skills: Machine Learning, MLOps, Python, Distributed Systems, Backend Development
Portugal · Remote Solely
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. F…
Skills: Machine Learning, MLOps, Python, Distributed Systems, Backend Development
Netherlands · Remote Solely
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. F…
Skills: Machine Learning, MLOps, Python, Distributed Systems, Backend Development
Ireland · Remote Solely
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. F…
Skills: Machine Learning, MLOps, Python, Distributed Systems, Backend Development
Switzerland · Remote Solely
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. F…
Skills: Machine Learning, MLOps, Python, AWS, SQL
United Kingdom · Remote Solely
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. F…
Skills: Machine Learning, MLOps, Python, Distributed Systems, Backend Development
Reims, Grand Est, France · Remote Solely
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. F…
Skills: MLOps, Python, SQL, AWS, MLFlow
Reims, Grand Est, France · Remote Solely
$140k–$180k/yr
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. F…
Skills: Global Support Leadership, AI-Assisted Support, Crisis Management, Escalation Handling, CSAT Improvement
East Riding of Yorkshire, England, United Kingdom · Remote Solely
$140k–$170k/yr
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. F…
Skills: Zendesk Administration, Support Operations, AI Implementation, KPI Reporting, Workforce Planning
East Riding of Yorkshire, England, United Kingdom · Remote Solely
$140k–$180k/yr
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. F…
Skills: Global Support Leadership, AI-Assisted Support, Crisis Management, Escalation Handling, CSAT Improvement
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Lead and scale the mid-market onboarding function to guide complex customers from contract signature to successful go-live and adoption. Establish standardized frameworks, metrics, and staffing plans to ensure world-class deployment quality and long-term retention.
Requires 7+ years of experience in hospitality or hospitality technology with a proven track record of leading customer-facing implementation teams. Must possess strong project management skills and the ability to navigate complex multi-property deployments in a global, distributed environment.
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
As Global Director, Mid-Market Onboarding, you will own and scale the onboarding function for Cloudbeds' fastest-growing and most complex customer segment. You'll lead the team responsible for guiding mid-market customers from contract signature through go-live, adoption, and a clean transition to Account Management. You'll build the frameworks, standards, metrics, and team capability that make that experience world-class and repeatable at scale.
You'll inherit a team of dedicated ICs and leads that have been experimenting with new ways to support these customers and improve their experience. Your charter is to get leadership in place and be maniacal about customer experience while building the project-management rigor that complex mid-market deployments demand. You'll be measured on onboarding velocity, deployment quality, customer satisfaction, and the long-term retention impact of a strong start.
Our team is passionate about delivering exceptional customer experiences and helping hoteliers succeed with Cloudbeds from day one. We build together with a test-and-learn mindset that encourages innovation, collaboration, and continuous improvement. Every team member is valued and empowered to share feedback, ideas, and insights so we can learn, grow, and improve both as individuals and as a team. Leaders who thrive here are proactive communicators, collaborative problem-solvers, and true customer advocates who enjoy navigating complexity while building the systems and people that scale it.
What You Bring to the Team:
What Sets You Up for Success:
#LI-SD1
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Powering the world's most ambitious hoteliers
Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more. The Cloudbeds platform unifies operations, distribution, guest experience, and revenue marketing, giving operators a breadth of tools to capture demand, grow direct bookings, optimize pricing, maximize upsell revenue, and act on real-time intelligence within a single system. Designed to scale with independent hotels, large hotel groups, and multi-property portfolios, Cloudbeds is trusted by tens of thousands of properties in more than 150 countries. Founded in 2012, Cloudbeds is recognized as a top Hotel Management System, PMS, and Channel Manager — and Best Place to Work — by Hotel Tech Report for eight consecutive years.
Offices: 3033 Fifth Avenue, Suite 100, San Diego, California 92103, US · Rua Claudio Soares, 71, Conjunto 717, Pinheiros, São Paulo, SP 05422-030, BR · 157 Thomas Street, Dublin, IE
Powering the world's most ambitious hoteliers
Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more. The Cloudbeds platform unifies operations, distribution, guest experience, and revenue marketing, giving operators a breadth of tools to capture demand, grow direct bookings, optimize pricing, maximize upsell revenue, and act on real-time intelligence within a single system. Designed to scale with independent hotels, large hotel groups, and multi-property portfolios, Cloudbeds is trusted by tens of thousands of properties in more than 150 countries. Founded in 2012, Cloudbeds is recognized as a top Hotel Management System, PMS, and Channel Manager — and Best Place to Work — by Hotel Tech Report for eight consecutive years.
Offices: 3033 Fifth Avenue, Suite 100, San Diego, California 92103, US · Rua Claudio Soares, 71, Conjunto 717, Pinheiros, São Paulo, SP 05422-030, BR · 157 Thomas Street, Dublin, IE
