Morocco · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Hospitality operations, Revenue management, Customer onboarding, SaaS, Salesforce
Morocco · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Hospitality Operations, Revenue Management, Customer Onboarding, SaaS, Customer Experience
Portugal · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Client Onboarding, Customer Training, Revenue Management, SaaS Customer Success, Troubleshooting
Portugal · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Client Onboarding, Customer Training, Troubleshooting, Revenue Management, Relationship Building
East Riding of Yorkshire, England, United Kingdom · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Business development, Sales, Cold-calling, Negotiation, SaaS sales
Argentina · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Sales Operations, Customer Onboarding, Retention Management, Churn Mitigation, Salesforce
East Riding of Yorkshire, England, United Kingdom · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Enterprise SaaS Sales, Brand Partnerships, C-Suite Relationship Management, Hospitality Industry Knowledge, Strategic Closing
East Riding of Yorkshire, England, United Kingdom · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Enterprise SaaS Sales, Brand Partnerships, C-Suite Relationship Management, Hospitality Industry Expertise, Strategic Pipeline Management
Canada · Remote Solely
$140k–$160k/yr
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: React, TypeScript, JavaScript, HTML, CSS
East Riding of Yorkshire, England, United Kingdom · Remote Solely
$140k–$160k/yr
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: React, TypeScript, JavaScript, HTML, CSS
East Riding of Yorkshire, England, United Kingdom · Remote Solely
$140k–$160k/yr
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: React, TypeScript, JavaScript, HTML, CSS
Reims, Grand Est, France · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Thought Leadership Strategy, Original Research, Editorial Planning, Data Analysis, Executive Communication
East Riding of Yorkshire, England, United Kingdom · Remote Solely
$140k–$160k/yr
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Thought Leadership Strategy, Original Research, Editorial Planning, Data Analysis, Executive Communications
Modena, Emilia-Romagna, Italy · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Technical Troubleshooting, Customer Onboarding, Emotional Intelligence, CRM Management, AI Tool Utilization
Modena, Emilia-Romagna, Italy · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Technical Troubleshooting, Customer Onboarding, Emotional Intelligence, CRM Management, AI Tool Utilization
Modena, Emilia-Romagna, Italy · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Data Migration, Data Manipulation, Technical Troubleshooting, Client Coaching, Data Integrity Auditing
Modena, Emilia-Romagna, Italy · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Team Leadership, Coaching, Hotel Operations, Customer Support Management, Escalation Management
Modena, Emilia-Romagna, Italy · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Data Migration, Data Cleaning, Data Mapping, Excel, Google Sheets
Modena, Emilia-Romagna, Italy · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Python, AI Platform Design, Agentic Workflows, LLM Integration, PHP
Portugal · Remote Solely
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annu…
Skills: Technical Troubleshooting, Customer Success, Emotional Intelligence, CRM Management, AI Tool Utilization
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
You will manage the customer onboarding journey by training clients on the Cloudbeds platform and designing processes that eliminate operational friction. Additionally, you will partner with sales and product teams to drive customer retention and translate feedback into systemic improvements.
Candidates must have at least 3 years of experience in 5-star hospitality operations or a customer-facing SaaS role. Professional fluency in both English and French is required to effectively support clients and collaborate with internal teams.
What Makes Cloudbeds Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started.
Location: Remote (Morocco)
How You'll Make an Impact:
As an Onboarding Coach, you will empower our clients to transform their properties through our AI Smarts + Hospitality Hearts mission. You will drive the shift from a pure training function to a strategic business partner. Leveraging your firsthand hospitality operations experience, you won't just teach the system—you will help hoteliers design processes that eliminate friction, allowing them to focus on their guests. This is a role for a Caring Rebel who models Hospitality Before Efficiency, empowering clients to use our platform to deliver an experience of Unreasonable Hospitality. We’re looking for someone who truly understands hospitality, and will personalize their communications with our customer to demonstrate how our platform makes their lives easier. You’ll care for our customers and their properties just as you would for a guest in a hotel—always going the extra mile. In this role, you’ll train clients on the Cloudbeds platform, making sure they are confident using it to power their hospitality business.
Our Customer Onboarding Team:
Our Onboarding team is where Hospitality Hearts meet Smart Solutions. We are a fully-remote group of former hoteliers and customer experience professionals, focused on removing unnecessary manual work so we can spend more time on our "human magic": building and strengthening relationships, and ensuring our customers feel confident and supported from day one. If you are driven by emotional intelligence, trust-building, and delivering deeply personalized hospitality moments instead of repetitive operational tasks, you will feel right at home here.
What You Bring to the Team:
What Sets You Up for Success:
Bonus Skills to Stand Out (Optional):
NOTE: PLEASE SUBMIT YOUR CV/RESUME IN ENGLISH
#LI-PC1
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards:
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Powering the world's most ambitious hoteliers
Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more. The Cloudbeds platform unifies operations, distribution, guest experience, and revenue marketing, giving operators a breadth of tools to capture demand, grow direct bookings, optimize pricing, maximize upsell revenue, and act on real-time intelligence within a single system. Designed to scale with independent hotels, large hotel groups, and multi-property portfolios, Cloudbeds is trusted by tens of thousands of properties in more than 150 countries. Founded in 2012, Cloudbeds is recognized as a top Hotel Management System, PMS, and Channel Manager — and Best Place to Work — by Hotel Tech Report for eight consecutive years.
Offices: 3033 Fifth Avenue, Suite 100, San Diego, California 92103, US · Rua Claudio Soares, 71, Conjunto 717, Pinheiros, São Paulo, SP 05422-030, BR · 157 Thomas Street, Dublin, IE
Powering the world's most ambitious hoteliers
Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more. The Cloudbeds platform unifies operations, distribution, guest experience, and revenue marketing, giving operators a breadth of tools to capture demand, grow direct bookings, optimize pricing, maximize upsell revenue, and act on real-time intelligence within a single system. Designed to scale with independent hotels, large hotel groups, and multi-property portfolios, Cloudbeds is trusted by tens of thousands of properties in more than 150 countries. Founded in 2012, Cloudbeds is recognized as a top Hotel Management System, PMS, and Channel Manager — and Best Place to Work — by Hotel Tech Report for eight consecutive years.
Offices: 3033 Fifth Avenue, Suite 100, San Diego, California 92103, US · Rua Claudio Soares, 71, Conjunto 717, Pinheiros, São Paulo, SP 05422-030, BR · 157 Thomas Street, Dublin, IE
