Reims, Grand Est, France · Remote Solely
$140k–$180k/yr
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. F…
Skills: Global Support Leadership, AI-Assisted Support, Crisis Management, Escalation Handling, CSAT Improvement
Reims, Grand Est, France · Remote Solely
$140k–$170k/yr
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. F…
Skills: Zendesk Administration, Support Operations, AI Implementation, KPI Reporting, Workforce Planning
Reims, Grand Est, France · On-site
Our client is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming experience…
Skills: CRM Strategy, Player Lifecycle Management, Customer Segmentation, Data Analysis, Gamification
Reims, Grand Est, France · Remote OK
We're looking for a deeply technical Product Manager with a strong understanding of financial markets to join our Trading Core direction. You'll build the technology core that powers the entire business - matching, liqui…
Skills: Product Management, Market Microstructure, Order Matching Algorithms, Liquidity Aggregation, FIX API
Reims, Grand Est, France · Remote OK
Responsibilities Develop and execute the annual events calendar for a global team - corporate parties, team buildings, strategic sessions, and social initiatives - aligned with company culture, brand identity, and busine…
Skills: Corporate Event Planning, Budget Management, Vendor Negotiation, International Event Management, Financial Reporting
Reims, Grand Est, France · Remote OK
Responsibilities Management of the global Finance Operations function: accounts payable, corporate expenses, revenue, and banking operations End-to-end financial process ownership, including procurement and supplier sett…
Skills: Finance Operations, Accounts Payable, Accounts Receivable, Cash Management, Process Design
Reims, Grand Est, France · Remote OK
We're a multi-asset broker operating across 160+ countries — and we're growing fast in some of the world's most competitive markets. To stay ahead, we need someone who can turn our story into headlines. As our Global PR …
Skills: Public Relations, Brand Management, Financial Media Relations, Share Of Voice Analysis, Content Strategy
Reims, Grand Est, France · Remote Solely
Ми шукаємо мотивованого Trainee/Junior Recruiter, який хоче розпочати кар’єру в рекрутингу. Якщо ти завершив(-ла) курси або маєш хороші знання у сфері HR/Recruiting — це чудова можливість отримати практичний досвід у між…
Skills: Full-cycle Recruiting, Sourcing, Candidate Screening, Competency-based Interviewing, Mass Hiring
Reims, Grand Est, France · Remote OK
Join our team as an IT Procurement Specialist and take on a key role in sourcing and managing IT equipment and services. In this position, you will drive cost-effective purchasing strategies while ensuring top quality an…
Skills: IT Procurement, International Logistics, Customs Processes, Vendor Management, Contract Negotiation
Reims, Grand Est, France · Remote OK
JustMarkets is a global multi-asset broker that has been shaping the industry since its founding in 2012. We work with clients in more than 160 countries. JustMarkets is on a mission to create a convenient and transparen…
Skills: International Law, Corporate Law, Financial Licensing, VASP Licensing, Multi-jurisdictional Compliance
Reims, Grand Est, France · Remote OK
Responsibilities Own the product lifecycle for the Partnership domain: from strategy and roadmap optimization to feature rollout and iteration Conduct regular CustDev sessions with key regional partners globally to under…
Skills: Product Management, B2B Product Development, Affiliate Marketing, Commission Structures, API Integrations
Reims, Grand Est, France · On-site
Responsibilities Manage team capacity, resource allocation, and establish effective 24/7 on-call rotation processes for incident response. Take ownership of the infrastructure budget (FinOps), optimizing cloud costs acro…
Skills: DevOps, Site Reliability Engineering, AWS, Azure, Alibaba Cloud
Reims, Grand Est, France · Remote OK
Responsibilities Own and manage the global C&B strategy across all company locations, including both remote employees and hub-based teams Ensure consistency, competitiveness, and compliance of compensation and benefits p…
Skills: Global Compensation Strategy, Benefits Management, Global Mobility, Financial Modeling, Budget Forecasting
Reims, Grand Est, France · Remote OK
We are looking for a Compensation & Benefits Specialist who will be responsible for managing the design, administration, and execution of compensation programs inside our company, including salaries, bonuses, pay structu…
Skills: Compensation Design, Benefits Administration, Salary Benchmarking, Job Grading, Pay Equity Analysis
Reims, Grand Est, France · Remote OK
We are seeking a talented Talent Acquisition Specialist with hands-on experience in recruiting non-tech professionals. As a Talent Acquisition Specialist, you will play a pivotal role in identifying and securing exceptio…
Skills: Full-cycle Recruiting, Non-tech Recruiting, Competency-based Interviewing, High-volume Recruiting, Candidate Sourcing
Reims, Grand Est, France · Remote OK
Responsibilities Develop effective HR policies and processes aligned with the company’s business goals Assess current HR processes, identify areas for improvement, and develop solutions to optimize processes at all stage…
Skills: HR Policy Development, HR Process Optimization, HRIS Configuration, HR Analytics, International Labor Law
Reims, Grand Est, France · Remote OK
JustMarkets is a global multi-asset broker that has been shaping the industry since its founding in 2012. We work with clients in more than 160 countries. JustMarkets is on a mission to create a convenient and transparen…
Skills: International Law, Corporate Law, Multi-jurisdictional Compliance, Crypto Licensing, VASP
Reims, Grand Est, France · Remote OK
We are seeking a talented Talent Acquisition Specialist with a hands-on experience in recruiting non-tech professionals. As a Talent Acquisition Specialist you will play a pivotal role in identifying and securing excepti…
Skills: Full-cycle Recruiting, Mass Hiring, Competency-based Interviews, High-volume Recruiting, Human Resources Practices
Reims, Grand Est, France · On-site
We are seeking a talented Talent Acquisition Specialist (HR) with a hands-on experience in recruiting non-tech professionals. As a Talent Acquisition Specialist you will play a pivotal role in identifying and securing ex…
Skills: Full-cycle Recruiting, Competency-based Interviewing, High-volume Recruiting, Human Resources Practices, English Communication
Reims, Grand Est, France · Remote OK
We're looking for a user-centric and impact-driven Product Manager for our Trading Growth direction. You'll own the client-facing trading experience across our Web and Mobile platforms - shaping intuitive, engaging inter…
Skills: Product Management, B2C FinTech, UX/UI Design, Product Analytics, A/B Testing
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Lead a global customer support organization to transform reactive support into proactive partnerships using AI and hospitality empathy. Accountable for queue health, resolution times, and the overall wellbeing of a distributed team of coaches and specialists.
Requires 8+ years in customer support with at least 4 years leading other leaders and a background in hospitality or technology. Must have experience scaling high-volume support functions and managing distributed teams across multiple regions.
What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
As Director of Customer Support, you will lead our global support organization and own the experience hoteliers have when they need us most. This is a builder's role at a pivotal moment. We are transforming reactive support into proactive partnership, combining AI at scale with the empathy of true hospitality. You will be accountable for the health of the queue, the quality of every answer, and the wellbeing of the people who deliver it — raising first contact resolution and driving down resolution times while keeping the customer experience human.
Forget the stuffy corporate office. We are a completely remote global team of innovators and hospitality experts. The support organization spans roughly 66 coaches and advanced support specialists across LATAM, EMEA, and APAC, organized into teams led by experienced leads and senior leads. We are our clients' secret weapon and trusted advisor, and we are rebuilding how support works from the ground up.
What You Bring to the Team:
What Sets You Up for Success:
Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $140,000-180,000+ USD.
#LI-AM1
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Powering the world's most ambitious hoteliers
Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more. The Cloudbeds platform unifies operations, distribution, guest experience, and revenue marketing, giving operators a breadth of tools to capture demand, grow direct bookings, optimize pricing, maximize upsell revenue, and act on real-time intelligence within a single system. Designed to scale with independent hotels, large hotel groups, and multi-property portfolios, Cloudbeds is trusted by tens of thousands of properties in more than 150 countries. Founded in 2012, Cloudbeds is recognized as a top Hotel Management System, PMS, and Channel Manager — and Best Place to Work — by Hotel Tech Report for eight consecutive years.
Offices: 3033 Fifth Avenue, Suite 100, San Diego, California 92103, US · Rua Claudio Soares, 71, Conjunto 717, Pinheiros, São Paulo, SP 05422-030, BR · 157 Thomas Street, Dublin, IE
There are currently 73 open management & leadership positions in Reims, France listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include JustMarkets, Growe, Global Commissioning, RYDGE Conseil, Airspace, among others. Browse the listings above to see every active employer.
Yes — 43 of the 73 open management & leadership positions offer remote or hybrid work (31 remote, 12 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
