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Sadd El Baouchriyeh, Mount Lebanon, Lebanon · Remote OK
Mid level
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Full-time
8 paid sick leave shifts per year, 12 paid vacation leave shifts per year, Medical insurance budget, Professional education budget, Language learning budget, Wellness budget
Posted 4d ago
~40 hrs/week
Remote in Gdańsk, Pomeranian Voivodeship, Poland
Responsibilities
Handle incoming customer inquiries via live chat and ticketing systems to identify needs and ensure satisfaction. Manage standard inquiries and escalate complex issues to the relevant departments for resolution.
Requirements
Candidates must be proficient in English, Bahasa Malaysia, and Tamil at a professional level. The role requires strong interpersonal skills, computer literacy, and a dedicated home workspace with reliable internet.
Full job description
Responsibilities
Efficiently respond to and communicate with clients to understand and meet their needs through various communication channels: live chat, messengers, ticketing system, and phone
Effectively analyze customer data to provide appropriate recommendations and resolve issues
Resolve product or service concerns by clarifying the customer’s problem, identifying the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution
Demonstrate excellent customer service by fostering positive long-term relationships and encouraging repeat business
Build rapport with clients and effectively manage conflicts or misunderstandings
Contribute to team efforts by achieving related results as needed
Commit to meeting quality standards when handling customer inquiries
Requirements
Excellent communication skills, both verbal and written
Proficiency speaking and writing in Bahasa Melayu
Strong interpersonal and communication skills
High level of professionalism and customer service orientation
Attention to detail, with excellent organizational and time management skills
Ability to work well in a team and collaborate with other departments
Own a laptop, stable and reliable internet connection
A dedicated and quiet home workspace suitable for remote work
We Offer
8 paid sick leave shifts per year
12 paid vacation leave shifts per year
Medical insurance budget
Professional education budget
Language learning budget
Wellness budget (gym membership, sports gear and related expenses)
JustMarkets is a leading trading platform with 13 years of successful experience working with clients in 160+ countries.
Customer is JustMarkets core value. We carefully listen to every piece of feedback we receive to ensure our services help clients achieve their trading goals in the most efficient way. Our multilingual 24/7 customer support is always ready to help every JustMarkets user.
We also value the people who grow with us. Thus, we have built a rewarding IB partner system that allows our partners to conduct profitable and transparent business activities with us.
As markets evolve, so do we. JustMarkets is continuously improving trading conditions to offer the lowest spreads, reduce commissions, and expand the range of tools – from digital assets, stocks, and metals to majors, minors, indices, and energies.
For those who prefer to learn by following experienced traders, we created JustMarkets Copytrading. This service is our in-house development for users to automatically copy trades of professionals whose riskiness is ranked using the Risk Score service.
JustMarkets is a trading platform you can trust. 3M+ clients from different regions have already chosen us!
JustMarkets is a leading trading platform with 13 years of successful experience working with clients in 160+ countries.
Customer is JustMarkets core value. We carefully listen to every piece of feedback we receive to ensure our services help clients achieve their trading goals in the most efficient way. Our multilingual 24/7 customer support is always ready to help every JustMarkets user.
We also value the people who grow with us. Thus, we have built a rewarding IB partner system that allows our partners to conduct profitable and transparent business activities with us.
As markets evolve, so do we. JustMarkets is continuously improving trading conditions to offer the lowest spreads, reduce commissions, and expand the range of tools – from digital assets, stocks, and metals to majors, minors, indices, and energies.
For those who prefer to learn by following experienced traders, we created JustMarkets Copytrading. This service is our in-house development for users to automatically copy trades of professionals whose riskiness is ranked using the Risk Score service.
JustMarkets is a trading platform you can trust. 3M+ clients from different regions have already chosen us!