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Full-time
Posted 8h ago
~40 hrs/week
Responsibilities
The Director of Customer Success will lead, mentor, and scale a team of Customer Success Managers to drive client success and revenue growth across the European market. They will oversee account health, optimize client engagement strategies, and collaborate closely with sales and AdOps teams to meet business objectives.
Requirements
Candidates must have at least 6 years of experience in advertising technology or programmatic environments, including 3 years in a people management role. Strong analytical skills, excellent communication abilities, and a proven track record in managing high-priority client relationships are essential.
Full job description
About the role:
As the Director of Customer Success, you will hire, oversee, and support a team of Customer Success Managers, ensuring they have the tools, processes, and strategies needed to drive client success and maximize revenue. You will play a key role in improving team performance, optimizing client engagement, and scaling business growth through strong relationship management, performance optimization, and process improvements.
You will be responsible for growing current revenue alongside the sales and Adops teams by communicating and working with clients to identify and meet their business objectives, and ensuring success as they adopt a new platform. From training them on Bidease usage, DSP strategy, and optimization to strengthening client relationships, you’ll become an integral part of your client’s digital strategy.
Responsibilities:
Manage top-tier clients as a dedicated CSM.
Work closely with the AdOps and sales teams to drive revenue and enhance the performance of client campaigns.
Assist in hiring and onboarding new CSMs, ensuring they ramp up effectively.
Mentor CSMs to make sure they follow the team’s core principles and continuously develop the skills in their roles.
Provide guidance to the CSM team on improving communication with clients (emails, Slack messages, presentations, and calls).
Monitor key account health metrics (revenue growth, KPI, and margin) and proactively address risks to improve retention and expansion within the European book of business.
Support CSMs in preparation for and during high-priority client meetings (Test Wrap-ups, QBRs, ABRs), providing strategic insights and recommendations.
Continue developing and implementing scalable processes to improve client engagement and retention.
Continuously refine presentation templates, best practices, and data-driven storytelling to enhance client interactions.
Lead performance reviews with the CSM team to help them excel in their role.
Foster a culture of knowledge sharing and ongoing skill development within the team.
Requirements:
Experience in advertising technology or a related field
6+ years of experience in a DSP/programmatic work environment
3+ years of experience with people management
Ability to adapt quickly to a rapidly changing technology environment
Ability to thrive in a fast-paced, digital environment
Excellent written and verbal communication, organizational, & time management skills
A passion for achieving higher levels of growth and development with Bidease
Ability to assist, manage, and abide by clients’ needs and work with complaints in a concise and respectful manner
Comfortable working with multiple clients and accounts at a time across a diverse set of industries
Ability to analyze and interpret significant amounts of data
Ability to speak, read, and write in English fluently
Bidease is a programmatic demand-side platform powered by advanced AI technology. We specialize in helping app marketers achieve their user acquisition and in-app retargeting goals through data-driven, fully managed advertising solutions. By combining best-in-class machine learning and neural networks, with a commitment to transparency and performance, we deliver measurable results that drive business growth.
Our platform empowers marketers in high-growth markets to scale campaigns with precision, maximize ROI, and tap into new opportunities. With Bidease, customers experience ease, efficiency, and expert support at every stage of their advertising journey.
For more information, visit www.bidease.com
Offices: 244 W 54th St, Suite 803, New York, NY 10019, US · 2F, 431, Teheran-ro, Gangnam-gu, Seoul, KR · Dubai Silicon Oasis, DDP, Building A2, Dubai, AE
DSP ProgrammaticMobile AdvertisingAIMachine LearningMobile AdvertisingMobile User AcquisitionCPAApp Marrketingand App Advertising
How many Sales jobs are open in Reims, France right now?
There are currently 75 open sales positions in Reims, France listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Reims, France?
Companies currently hiring include METRO France, GenScript, AFR financement • Page officielle, Ambius, Arthrex, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Reims, France?
Yes — 30 of the 75 open sales positions offer remote or hybrid work (18 remote, 12 hybrid).
How do I apply for Sales jobs in Reims, France?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.